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CustomerSure vs Toluna Start: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CustomerSure vs. Toluna Start is based on a specific set of business needs and context. The comparison uses 1637 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerSure and Toluna Start

CustomerSure, Toluna Start, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.

Toluna Start focuses on Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerSure

Focus area

CustomerSure is better than Toluna Start for

Software Failure Risk

  • medium

logo Toluna Start

Focus area

Toluna Start is better than CustomerSure for

Software Failure Risk

  • medium

About

Customer Feedback Software to gather insights to drive real change

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

47

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


competitive intelligence


communication management


loyalty management


social media analytics


engaging on social media


social media management

social media analytics

engaging on social media




content management





segmentation and targeting


campaign management



products & pricelist management



business development



lead qualification



sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more
  • website

  • social media

  • e-mail

  • offline

  • point of sale

  • video

  • promotions

  • mobile

  • user generated content

  • blogs

  • print media

  • magazine

  • mass media

  • television

  • mobile app

  • Facebook

  • Twitter

  • LinkedIn

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting