Comparison Summary
Introducing CometChat and Haptik
CometChat belong to a category of solutions that help Live Chat, whereas Haptik belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CometChat covers Collaboration with Website, Engagement Management with Website, Helpdesk Management, Referral Management with Promotions, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
"Inscripts has been a key partner for SocialGO, providing custom chat facilities for all our networks. They have created a fantastic product which our whole user base loves and it has become a key part of our offering. " - Alex H
"Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to ou...r customer care helplines since we implemented this solution. " - Varitant Goyal
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About
CometChat: It’s chat and so much more
Virtual Assistant Platform enhancing customer experience and ROI
Financials
PRIVATE
SERIES B
Business Need
Total Processes
(we found evidences for)
15
49
Total Goals
(we found evidences for)
5
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve ROI
- See 2 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
Top Channels
Channels Used
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
-
trade shows
- See 15 more
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
-
user generated content
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omnichannel
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offline
-
point of sale
-
blogs
-
games
-
mobile
-
mobile app
-
trade shows
- See 15 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Computer Software (26.0%)
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Computer & Network Security (17.0%)
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Accounting (14.0%)
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Financial Services (21.0%)
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Insurance (20.0%)
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Consumer Goods (12.0%)
Popular in Segments
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SMB and MidMarket (99.0%)
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Enterprise (1.0%)
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SMB and MidMarket (0.0%)
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Enterprise (100.0%)