CDC Software and Scratchpad, An In-Depth Comparison 2026

Comparison Summary

CDC Software: CDC Software provides leading iPaaS solutions for contact centers. Instantly connect phones, CRM, and marketing automation tools.

Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.

This comparison report of CDC Software vs. Scratchpad is based on a specific set of business needs and context. The comparison uses 1396 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CDC Software and Scratchpad

CDC Software belong to a category of solutions that help Contact Center Software, whereas Scratchpad belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CDC Software covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Collaboration, Generation Of New Leads, etc.

Scratchpad focuses on Forecasting, Workflow Management, Pipeline Management, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

CDC Software and Scratchpad: Best activities based on customer satisfaction


CDC Software in Action: Unique Activities

What makes CDC Software ideal for Helpdesk Management?
CDC Software provides tools that connect call center systems to customer relationship management (CRM) platforms. These connections allow companies to provide better customer service by giving call center agents access to customer information. CDC Software's solutions are cloud-based, meaning they can be accessed from anywhere and are easy to set up.
"...CDC Software s cloud-based solutions empower companies to quickly and cost-efficiently integrate their telephony and CRM systems, giving call center agents the information they need to delight customers on each and every call...." The CDC CTI Solution
How does CDC Software address your Collaboration Challenges?
The software has collaboration capabilities. nThese capabilities are present in several areas, including marketing automation, sales automation, and Mule 3 and 4. nThe software also includes a native connector for collaboration.
"...Mule 4 / Mule 3. Collaboration...." INTEGRATIONS

Scratchpad in Action: Unique Activities

How can Scratchpad enhance your Forecasting process?
Scratchpad streamlines sales forecasting by simplifying pipeline management and opportunity updates. This tool allows for efficient adjustments to forecasts, saving time and improving accuracy. As a result, sales teams experience increased productivity and a cleaner CRM system.
"...Scratchpad saves me tremendous time and effort and has nearly eliminated my frustration around forecast updates and SFDC hygiene...." Peer review by Tony F., Enterprise Account Executive, Cloudera
How does Scratchpad address your Workflow Management Challenges?
Scratchpad helps users manage their workflows by providing a central location for notes, tasks, spreadsheets, and processes. Users can customize the platform to fit their specific needs and easily integrate it with existing systems like Salesforce. While Scratchpad offers a comprehensive workflow management solution, it currently lacks the ability to send emails directly through Salesloft.
"...The ease of use of scratch pad has always been the thing that made me incorporate this tool into my daily workflow...." Peer review by Valer S., Account Executive
Why is Scratchpad the best choice for Pipeline Management?
Scratchpad helps sales professionals manage their pipelines efficiently. nIt streamlines tasks and notes, centralizing information and improving forecasting accuracy. nThis leads to better pipeline visibility for management and saves time for sales teams.
How can Scratchpad optimize your Engagement Management Workflow?
Scratchpad enhances the Salesforce experience by simplifying opportunity creation, pipeline management, and task scheduling. It provides real-time updates across accounts and opportunities, increasing efficiency and enabling timely follow-ups. nWhile Scratchpad streamlines the Salesforce experience, it might require some effort to fully transition from Salesforce.
"...I can create tasks for myself and follow up with clients all in one place...." Peer review by Stephen S., Sales Associate
Why is Scratchpad the best choice for Training & Onboarding?
Scratchpad offers a comprehensive onboarding experience that is tailored to the user's needs. The onboarding process is designed to help new users quickly learn how to use the platform effectively. Scratchpad's customer success team is dedicated to assisting users throughout the onboarding process.
"...Also, I want to shout out the AE & onboarding specialist I worked with, Sam Brewer!..." Peer review from Computer Software

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


sales call management


helpdesk management



generation of new leads


engagement management

engaging and following up


social media management

social media analytics



workflow management


pipeline management


training & onboarding


opportunity management



creating contact list


contact list management

creating contact list




contract management


sales document management

contract management


account management




segmentation and targeting


business development


conversion management



promotion management


discount management


sending & publishing communications


communication management

sending & publishing communications


customer case management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • See 3 more

Business Setting

CDC Software peer evidence is 100% Enterprise. Scratchpad peer evidence is 79% SMB and Mid-Market.

CDC Software Scratchpad
Peer score 4.0 4.9
Peer insights 256 1140
Top industries
Computer Software 100.0%
Computer Software 49.0%
Information Technology And Services 18.0%
Financial Services 11.0%
SMB and Mid-Market 0.0% 79.0%
Enterprise 100.0% 21.0%
Pricing CDC Software