Comparison Summary
Introducing BuyerDeck and 3CLogic
BuyerDeck, and 3CLogic belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BuyerDeck covers Engagement Management, Content Management, Collaboration with E-Mail, Lead Engagement with E-Mail, etc.
3CLogic focuses on Helpdesk Management with Phone Calls, Lead Analytics with Review Sites, Sales Call Management with Phone Calls, Social Media Management, etc.
"A breakthrough platform for Sales that aligns the seller with the buyer using social technology. It has allowed my teams at two companies now to increase our win rate, get more influencers and decision makers to the opportunity, engage partners, and... get rid of email trails all while greatly improving communication and collaboration with the buyer. " - Jim Hilbert
"As an MSP looking for a replacement for our current Call Center application, we selected and implemented 3CLogic for a client engagement based on its ability to integrate with ServiceNow and queue calls, chat, and email in an integrated client. We h...ave been encouraged by the results. Implementation and management of IVRs is significantly less complicated than other products we have worked with, and the configuration of the softphone client is intuitive and straightforward. The ability to link calls to ServiceNow tickets and ticket history is invaluable for our technicians. The reporting is more flexible than other products we have worked with, although field mapping documentation was not as comprehensive as we would have hoped. Our specific needs regarding multi-level SLA and KPI thresholds were not met out of the box, but the 3CLogic staff were able to make this available to us. Also, while we would prefer more flexibility in access control to subsections of a queue structure, this can be mitigated by a slightly more complex queue structure. We are currently within 90 days of our implementation with this client, and the integration and ease of management have made 3CLogic an asset to our Call Center operation. " - Jessica Engman
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About
Sales Enablement tool for marketing and sales team to maximize the value of the content
3CLogic | Cloud Technology for Your Call Center Enterprise
Financials
PRIVATE
SERIES B
Business Need
Total Processes
(we found evidences for)
32
23
Total Goals
(we found evidences for)
5
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve visibility
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Improve consistency
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Acquire customers
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Top Channels
Channels Used
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
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phone calls
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e-mail
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review sites
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Amazon
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print media
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magazine
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chat
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website
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
