Comparison Summary
This comparison report of BUSINESSNEXT (formerly CRMNEXT) vs. Kapture CRM is based on a specific set of business needs and context. The comparison uses 4618 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BUSINESSNEXT (formerly CRMNEXT) and Kapture CRM
BUSINESSNEXT (formerly CRMNEXT), Kapture CRM, HubSpot CRM, Salesforce Financial Services Cloud, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BUSINESSNEXT (formerly CRMNEXT) covers Lead Management with E-Mail, Service Management, Social CRM with Social Media, Collaboration with Social Media, etc.
Kapture CRM focuses on Engagement Management with Offline, Customer Feedback Management with E-Mail, Lead Management, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
BUSINESSNEXT (formerly CRMNEXT)
Focus area
BUSINESSNEXT (formerly CRMNEXT) is better than Kapture CRM for
Software Failure Risk
Kapture CRM
Focus area
Kapture CRM is better than BUSINESSNEXT (formerly CRMNEXT) for
Software Failure Risk
About
The #1 CRM For Banking And Insurance
Kapture: CRM platform for sales, operations & customer service
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
24
64
Total Goals
(we found evidences for)
5
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
-
Improve efficiency
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Improve ROI
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Enhance customer relationships
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Improve brand engagement
- See 2 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Improve visibility
-
Improve digital and social presence
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Increase customer life time value
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Improve internal communications
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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e-mail
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offline
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social media
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point of sale
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promotions
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on premises
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mobile
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website
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omnichannel
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mobile app
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Facebook
-
Twitter
- See 11 more
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phone calls
-
chat
-
e-mail
-
offline
-
social media
-
point of sale
-
promotions
-
on premises
-
mobile
-
website
-
omnichannel
-
mobile app
-
Facebook
-
Twitter
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
