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Blackbaud Luminate Online vs FranConnect Franchise Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blackbaud Luminate Online vs. FranConnect Franchise Software is based on a specific set of business needs and context. The comparison uses 3487 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud Luminate Online and FranConnect Franchise Software

Blackbaud Luminate Online, FranConnect Franchise Software, Virtuous CRM, Memberplanet, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud Luminate Online covers Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.

FranConnect Franchise Software focuses on Engagement Management with Offline, Lead Management with E-Mail, Helpdesk Management, Communication Management with E-Mail, etc.

"Our Blackbaud team feels like an extension of the Fidelco team. Everyone takes time to understand our business objectives and ensure that we are moving in the right direction, at the same time. " - Richard Pummell

"Firehouse Subs is using FranConnect to streamline and improve processes for franchise development, opening new locations and managing franchisee information. " - Firehouse Subs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud Luminate Online

Focus area

Blackbaud Luminate Online is better than FranConnect Franchise Software for

Software Failure Risk

  • medium

logo FranConnect Franchise Software

Focus area

FranConnect Franchise Software is better than Blackbaud Luminate Online for

Software Failure Risk

  • medium

About

Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents

FranConnect | Franchise Management Software for the Entire Franchise

Age

1981

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

61

56

Total Goals
(we found evidences for)

10

14

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up



campaign management

campaign monitoring

campaign analytics


helpdesk management


training & onboarding


content management


social media management

social media analytics

scheduling post to social media



generation of new leads



contact list management

creating contact list


products & pricelist management


personalized marketing


advocacy management


workflow management


trade show marketing


relationship management



sales document management

contract management


rating and review management





knowledge management

creating knowledge base


calendar management




touchpoint management


channel management



lead qualification

lead qualification: technographic


competitive intelligence




lifetime value management





performance management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


pipeline management


reputation management


conversion management




sales review & feedback



Top Goals

Goals Achieved

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve internal communications

  • Launch new products

  • See 7 more
  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Establish thought leadership

  • Grow market share

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Improve consistency

  • Improve digital and social presence

  • Manage risk

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • offline

  • point of sale

  • phone calls

  • on premises

  • promotions

  • website

  • user generated content

  • blogs

  • social media

  • channel partners

  • print media

  • magazine

  • Facebook

  • out of home

  • brochure

  • video

  • text SMS

  • Facebook page

  • See 16 more
  • e-mail

  • offline

  • point of sale

  • phone calls

  • on premises

  • promotions

  • website

  • user generated content

  • blogs

  • social media

  • channel partners

  • print media

  • magazine

  • Facebook

  • out of home

  • brochure

  • video

  • text SMS

  • Facebook page

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting