Overview: Blackbaud CRM and IXACT Contact as CRM Category solutions.
Blackbaud CRM and IXACT Contact both serve the CRM market, but target distinct user groups and objectives. Blackbaud CRM is a strong choice for non-profits and educational institutions, with robust support for direct marketing and relationship management. IXACT Contact excels for real estate clients, offering powerful tools for contact management and lead generation. Both solutions provide essential vendor support but vary greatly in their feature sets, aligning uniquely with industry-specific processes and goals.
Blackbaud CRM: Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.
IXACT Contact: Ixact-contact offers an all-in-one CRM and marketing automation system for realtors. Incredible value and a free trial are available.
Blackbaud CRM and IXACT Contact: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Blackbaud CRM supports processes like direct marketing, contact list management, and relationship management. These capabilities serve large enterprises in the non-profit and educational sectors, aligning well with their complex operational needs. read more →
IXACT Contact focuses on contact list and communication management, as well as drip marketing. It caters primarily to the real estate industry, aiding in capturing leads and managing client interactions with ease. read more →
Business Goals
Blackbaud CRM aims to enhance customer relationships and improve digital presence, which aligns with strategic goals of non-profits looking to increase lifetime value. read more →
IXACT Contact helps businesses acquire new customers and nurture existing ones, fitting well with enterprises aiming to grow their market reach in real estate and related industries. read more →
Core Features
Blackbaud CRM shines with features like data import, custom reports, and seamless integration. These meet the needs of large organizations requiring robust analytics and data management. read more →
IXACT Contact's standout features include custom reports, data import, and integration, appealing to users seeking streamlined workflows and efficient data handling in dynamic environments. read more →
Vendor Support
Blackbaud CRM offers strong 24/7 support through multiple channels, meeting the high service expectations of large enterprises. read more →
IXACT Contact provides continuous 24/7 support, which is critical for its real estate clients needing reliable access to assistance at any time. read more →
Segments and Industries
Blackbaud CRM is predominantly used in non-profit organization management and education, where its features are highly relevant for operational enhancement. read more →
IXACT Contact is heavily utilized by the real estate sector, supporting both large enterprises and individual agents with dedicated CRM functionalities. read more →
Operational Alignment
Blackbaud CRM fits well into the workflows of large-scale operations in non-profit and education due to its extensive capabilities. read more →
IXACT Contact integrates smoothly into real estate workflows, designed to support lead generation and customer engagement on a manageable scale. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Blackbaud CRM in Action: Unique Use Cases
What benefits does Blackbaud CRM offer for Relationship Management?
IXACT Contact in Action: Unique Use Cases
How does IXACT Contact address your Contact List Management Challenges?
What solutions does IXACT Contact provide for Communication Management?
What benefits does IXACT Contact offer for Drip Marketing?
What makes IXACT Contact ideal for Capturing Leads?
How does IXACT Contact address your Campaign Management Challenges?
Integrations
Few Blackbaud CRM Integrations
News
Latest Blackbaud CRM News
Blackbaud Named One of Newsweek's World's Greenest Companies 2025
Blackbaud has been recognized by Newsweek as one of the World's Greenest Companies for 2025, highlighting its commitment to sustainability within the software sector for nonprofits, education, and CSR.
