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Amazon Chime vs Cisco Webex: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Amazon Chime vs. Cisco Webex is based on a specific set of business needs and context. The comparison uses 14305 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Amazon Chime and Cisco Webex

Amazon Chime, Cisco Webex, TeamViewer Meeting, Whereby, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Amazon Chime covers Collaboration with Offline, Conference Call Management with Offline, Sales Call Management with Phone Calls, Helpdesk Management with Offline, etc.

Cisco Webex focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Content Management with Video, etc.

"We love the ease of use of Chime and low cost. It integrates nicely with our single-sign-on solution so that there is no additional management headache. We recommend it for any company who wants a simple, cost-effective online meeting and video-co...nferencing solution. " - John Peak

"When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. " - Mike Hincks

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Amazon Chime

Focus area

Amazon Chime is better than Cisco Webex for

Software Failure Risk

  • low

logo Cisco Webex

Focus area

Cisco Webex is better than Amazon Chime for

Software Failure Risk

  • low

About

Communication and collaboration software enabling all types of communications

Enterprise Solution for Online Meetings, Video Conferencing and webinars with Screen share, messaging and more

Age

1994

1984

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

30

78

Total Goals
(we found evidences for)

8

17

Top Processes

Evidences indicate better relative satisfaction



conference call management


sales call management


helpdesk management



sales document management

proposal & quote management

contract management


communication management

sending & publishing communications


training & onboarding


engagement management

engaging and following up



lead qualification

lead qualification: technographic


customer case management


contact list management


workflow management


generation of new leads


business development




knowledge management


measuring net promoter score


measuring customer satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


social media analytics


engaging on social media


scheduling post to social media


social media management

social media analytics

engaging on social media

scheduling post to social media


products & pricelist management



sales review & feedback




trade show marketing


rating and review management


competitive intelligence


campaign management


courses & assessment


lifetime value management


Top Goals

Goals Achieved

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • See 5 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Increase sales & revenue

  • Improve digital and social presence

  • Increase customer life time value

  • Improve efficiency

  • See 14 more

Top Channels

Channels Used

  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more
  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting