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Alfresco RM vs OpenText Documentum: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Alfresco RM vs. OpenText Documentum is based on a specific set of business needs and context. The comparison uses 1341 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Alfresco RM and OpenText Documentum

Alfresco RM, Reltio, Hive Marketing Cloud, etc., belong to a category of solutions that help Customer Data Platform, whereas OpenText Documentum belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Alfresco RM covers Workflow Management, Sales Document Management with Offline, Content Management, Collaboration, etc.

OpenText Documentum focuses on Content Management, Workflow Management, Collaboration, Sales Document Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Alfresco RM

Focus area

Software Failure Risk

  • low

logo OpenText Documentum

Focus area

Software Failure Risk

  • medium

About

Records Management | Alfresco

OpenText Documentum | to manage and extract value from the content of all kinds across the enterprise

Financials

SERIES D

Business Need

Total Processes
(we found evidences for)

40

23

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management


content publishing



helpdesk management


engagement management

engaging and following up


communication management

sending & publishing communications


customer case management


social media management

social media analytics


training & onboarding


knowledge management


customer feedback management

measuring customer satisfaction


performance management


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve visibility

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Improve efficiency

  • Manage risk

  • Improve consistency

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • offline

  • on premises

  • social media

  • chat

  • website

  • mobile

  • e-mail

  • phone calls

  • See 5 more
  • offline

  • on premises

  • social media

  • chat

  • website

  • mobile

  • e-mail

  • phone calls

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting