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8x8 Cloud Contact Center vs Amazon Chime: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Cloud Contact Center low Failure Risk for Amazon Chime low
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Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. Amazon Chime is based on a specific set of business needs and context. The comparison uses 1491 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and Amazon Chime

8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software, whereas Amazon Chime belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Amazon Chime focuses on Collaboration with Offline, Conference Call Management with Offline, Sales Call Management with Phone Calls, Helpdesk Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Cloud Contact Center

Focus area

Software Failure Risk

  • low

logo Amazon Chime

Focus area

Amazon Chime is better than 8x8 Cloud Contact Center for

Software Failure Risk

  • low

About

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Communication and collaboration software enabling all types of communications

Age

1994

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

18

30

Total Goals
(we found evidences for)

1

8

Top Processes

Evidences indicate better relative satisfaction

conference call management

Read Reviews (26)

Read Reviews (85)

sales call management

Read Reviews (19)

Read Reviews (71)

call recording

Read Reviews (19)

Read Reviews (17)

collaboration

Read Reviews (7)

Read Reviews (297)

helpdesk management

Read Reviews (6)

Read Reviews (35)

sales document management

Read Reviews (3)

Read Reviews (15)

proposal & quote management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (4)

payment management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (5)

engaging and following up

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (1)

Read Reviews (10)

content sharing

Read Reviews (0)

Read Reviews (25)

content management

Read Reviews (0)

Read Reviews (25)

content sharing

Read Reviews (0)

Read Reviews (25)

sending & publishing communications

Read Reviews (0)

Read Reviews (12)

communication management

Read Reviews (0)

Read Reviews (13)

sending & publishing communications

Read Reviews (0)

Read Reviews (12)

lead qualification: technographic

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • review sites

  • Amazon

  • events

  • trade shows

  • chat

  • text SMS

  • mobile

  • mobile app

  • e-mail

  • point of sale

  • Slack

  • on premises

  • omnichannel

  • social media

  • support groups

  • games

  • website

  • See 17 more

  • phone calls

  • offline

  • video

  • review sites

  • Amazon

  • events

  • trade shows

  • chat

  • text SMS

  • mobile

  • mobile app

  • e-mail

  • point of sale

  • Slack

  • on premises

  • omnichannel

  • social media

  • support groups

  • games

  • website

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting