State of North Dakota
- Government Administration
- Large
Bismarck, USA
The State of North Dakota used Intrado technology to upgrade its GIS data for Next Generation 911 (NG911) readiness. They faced challenges... like synchronizing MSAG data across counties and building a statewide GIS workflow. The team had limited time, staff, and GIS expertise. Intrado helped North Dakota develop in-house GIS skills without hiring full-time specialists. The project enabled quick and efficient migration to GIS-based MSAGs for better location validation and routing.
Hamilton County Communications Center
- Government Administration
Hamilton County Communications Center used Intrado VIPER and Power 911 to improve their 911 call handling. They set up 20... fixed workstations and 15 more for backup and training. They also used laptops to manage 911 calls from anywhere, even outside the main center. The laptops helped with both daily work and live training. The director praised Intrado for great customer service and reliable technology.
Education Case Studies and Customer Success Stories with InterCall
Winchester Public Schools
- Education
Winchester Public Schools wanted to keep students and faculty safe. They needed to be ready for accidents and injuries on... campus. They used Intrado Safety Shield to help manage safety and incidents. The case study explains how they handled two medical situations at school. The technology helped them respond quickly and protect their community.
Intrado and AT&T have strengthened their partnership to enhance emergency communications using Intrado's NG Nexus platform. This collaboration aims to... improve emergency routing, location accuracy, and compliance with NG 9-1-1 regulations. AT&T customers will benefit from optimized emergency response capabilities, aligning with FCC's updated requirements for modernizing emergency systems.
Intrado Enhances Cybersecurity Operations with Palo Alto Networks Unit 42 Managed XSIAM
Intrado has enhanced its cybersecurity operations by adopting Palo Alto Networks Unit 42 Managed XSIAM for its Security Operations Center. This collaboration aims... to bolster Intrado's emergency communication systems by providing 24/7 monitoring, threat detection, and rapid response capabilities. The integration reduces detection and resolution times, ensuring robust protection against evolving cyber threats.
Intrado Enhances Cybersecurity Operations with Palo Alto Networks Unit ...
Intrado has enhanced its cybersecurity operations by adopting Palo Alto Networks Unit 42 Managed XSIAM to power its Security Operations Center. This partnership strengthens... Intrado's ability to safeguard its emergency response systems, reducing threat detection and response times to under two minutes for 98% of cases. The integration supports Intrado's commitment to maintaining resilient and reliable emergency communications.
Intrado TXT29-1-1 Expands Access to Texas Coastal Bend Emergency Services
Intrado has deployed its Next Generation 9-1-1 (NG9-1-1) technology, including the TXT29-1-1 feature, in collaboration with the Texas Coastal Bend Council of Governments. This deployment enhances... emergency communication by allowing residents to send SMS messages to 9-1-1, crucial for those unable to make voice calls. The Intrado VIPER platform integrates NOAA weather data, enabling efficient coordination during severe weather events.
Intrado TXT29-1-1 Expands Access to Texas Coastal Bend Emergency Services
Intrado has deployed its Next Generation 9-1-1 (NG9-1-1) technology in collaboration with the Texas Coastal Bend Council of Governments to enhance emergency response services. The Intrado VIPER... platform now supports SMS TXT29-1-1, allowing residents to text emergency services when calls are not possible. This deployment includes AI translation and transcription tools to improve communication efficiency and accuracy.
