InterCall Overview

Intercall, a part of West Technology Group LLC, provides innovative cloud-based solutions. These solutions connect people and organizations effectively and meaningfully.

Use Cases

Customers recommend Collaboration, Conference Call Management, Sales Call Management, as the business use cases that they have been most satisfied with while using InterCall.

Other use cases:

  • Engaging And Following Up
  • Social Media Analytics
  • Lead Qualification: Technographic
  • Communication Management
  • Marketing Mix
  • Event Management
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using InterCall.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

InterCall Use-Cases and Business Priorities: Customer Satisfaction Data

InterCall works with different mediums / channels such as Offline. Video. Events etc.

InterCall's features include Recording, and Video Hosting. and InterCall support capabilities include 24/7 Support, Phone Support, Email Support, etc. also InterCall analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Its audio, web and video conferencing services assist small businesses and large enterprises in streamlining their communications and surpassing their business objectives...." Peer review

Peer review evidence (same sources as the product rating summary)

"...It was a platform I would use to make audio, web and video conferencing services across boarders to clients I had distanced from each other...." Peer review by John M, Project Manager, Information Technology and Services
"...InterCall's small business conference call plans give you everything you need to do big things in the market with Award-Winning Solutions...." Peer review from InterCall
"...A free online meeting tool, InterCall Call Manager brings visual controls and engagement to traditional conference calls...." InterCall Collaboration Cloud

InterCall, FreeConferenceCall.com, LoopUp, Zoho Meeting, Arrangr, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for InterCall

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

InterCall is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

InterCall Customer wins, Customer success stories, Case studies

How efficiently Does InterCall manage your Collaboration?

What makes InterCall ideal for Conference Call Management?

How does InterCall facilitate Sales Call Management?

How does InterCall facilitate Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well InterCall solved their Team Collaboration needs. Cuspera uses 255 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

City of Columbus - Public Safety - Large

Voice of the Customer: City of Columbus Elevates Emergency Response with Intrado’s Video-to-911 and Translation Technologies

Columbus, USA

The City of Columbus, Ohio, has implemented Intrado's Video-to-911 and Text-to-911 Translation technologies to enhance emergency response. These tools improve communication accuracy and inclusivity, ...especially for non-English speakers. The partnership aims to modernize emergency communications and better serve the city's diverse population, demonstrating significant improvements in public trust and response times.

Read on →
 

Hamilton County Communications Center - Public Safety - Medium

Innovative 911 Call Handling: Hamilton County’s Success with Intrado

Cincinnati, USA

Hamilton County Communications Center in Cincinnati, Ohio, has successfully implemented Intrado's VIPER and Power 911 solutions to enhance its 911 call handling and training capabilities. The partner...ship allows telecommunicators to work from various locations and supports live simulation training. Andrew Knapp, Director of Communications, praises Intrado's technology and customer service, highlighting its impact on public safety communications.

Read on →
 

City of Columbus, Ohio - Public Safety - Large

Intrado Upgrades Columbus, OH 911 Services with NG911 Multi-Media and AI-based Text Translation

Columbus, USA

Intrado has deployed Next Generation 911 (NG911) technologies in Columbus, Ohio, enhancing emergency services with multi-media sharing and AI-based text translation. These solutions improve response ...times and communication, especially for non-English speakers, by enabling real-time language detection and video streaming capabilities. This initiative supports Columbus' diverse population, including a significant Somali community.

Read on →
 

State of North Dakota - Government Administration - Large

Bismarck, USA

The State of North Dakota used Intrado technology to upgrade its GIS data for Next Generation 911 (NG911) readiness. They faced challenges like synchronizing MSAG data across counties and building a ...statewide GIS workflow. The team had limited time, staff, and GIS expertise. Intrado helped North Dakota develop in-house GIS skills without hiring full-time specialists. The project enabled quick and efficient migration to GIS-based MSAGs for better location validation and routing.

Hamilton County Communications Center - Government Administration

Hamilton County Communications Center used Intrado VIPER and Power 911 to improve their 911 call handling. They set up 20 fixed workstations and 15 more for backup and training. They also used laptop...s to manage 911 calls from anywhere, even outside the main center. The laptops helped with both daily work and live training. The director praised Intrado for great customer service and reliable technology.

Winchester Public Schools - Education

Winchester Public Schools wanted to keep students and faculty safe. They needed to be ready for accidents and injuries on campus. They used Intrado Safety Shield to help manage safety and incidents. ...The case study explains how they handled two medical situations at school. The technology helped them respond quickly and protect their community.

lightning

Peers used InterCall for collaboration and conference call management

InterCall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for InterCall

Overall Risk Meter

Low Medium High

Top Failure Risks for InterCall

Intrado Life & Safety, Inc. News

Product

Key Features of VoWiFi 911 Solutions by Intrado

Intrado highlights key features of its VoWiFi 911 solutions, focusing on emergency call routing and location management. The solution integrates a VoIP Positioning Center, a provisioning platform with public safety data, and a spatial boundary database for accurate jurisdictional routing.

Product

Intrado Announces E911 Integration With Cisco Webex App | Intrado

Intrado has launched an Enhanced 911 (E911) integration with the Cisco Webex App, allowing users to manage location data seamlessly. This integration ensures compliance with federal and state legislation, enhancing emergency response capabilities by providing accurate location information for 911 services.

Product

Enhance Enterprise Safety with Intrado’s On-Premises Mass Notification Software

Intrado has introduced OneAlertâ„¢, an on-premises mass notification and IP paging software platform designed to enhance security and communication in enterprises. The software provides real-time and automated notifications, helping businesses improve physical security and emergency response. It integrates with existing systems for emergency alarms, weather alerts, paging, and smart building detection, offering comprehensive protection and communication solutions.

Product

Simplify Notification Management with Intrado OneAlert

Intrado OneAlertâ„¢ is a centralized emergency mass notification system that simplifies notification management by unifying disparate technologies. It offers features like controlled user access, geofencing mobile alerts, and system status alerts to enhance communication and safety across organizations. The platform ensures high availability and organized notification management through tags, sites, and contact/user management.

Intrado Life & Safety, Inc. Profile

Company Website

//intrado.com

HQ Location

7600 Chevy Chase Dr # 201, Austin, Texas 78752-1581, US

Employees

10001+

Social

Financials

PRIVATE