InterCall Overview

Intercall, a part of West Technology Group LLC, provides innovative cloud-based solutions. These solutions connect people and organizations effectively and meaningfully.

Use Cases

Customers recommend Collaboration, Conference Call Management, Sales Call Management, as the business use cases that they have been most satisfied with while using InterCall.

Other use cases:

  • Engaging And Following Up
  • Social Media Analytics
  • Lead Qualification: Technographic
  • Communication Management
  • Marketing Mix
  • Event Management
  • Opportunity Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using InterCall.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Efficiency
  • Improve ROI
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InterCall Use-Cases and Business Priorities: Customer Satisfaction Data

InterCall works with different mediums / channels such as Offline. Video. Events etc.

InterCall's features include Recording, and Video Hosting. and InterCall support capabilities include 24/7 Support, Phone Support, Email Support, etc. also InterCall analytics capabilities include Custom Reports, and Analytics.

Reviews

"...From my perspective, integrating that project with the unified communications benefits we ve gained from Office Communications Server 2007 suggests that we have a very bright future in achieving better collaboration across the university...." Peer review by Kevin Lyerla, The University’s Technology Infrastructure Manager, Friends University

InterCall, FreeConferenceCall.com, LoopUp, Zoho Meeting, Arrangr, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for InterCall

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

InterCall is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Large Enterprise, Mid Market, and Small Business.

InterCall Customer wins, Customer success stories, Case studies

How can InterCall optimize your Collaboration Workflow?

How can InterCall optimize your Conference Call Management Workflow?

What makes InterCall ideal for Sales Call Management?

How does InterCall facilitate Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well InterCall solved their Team Collaboration needs. Cuspera uses 255 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Winchester Public Schools - Education

Winchester Public Schools wanted to keep students and faculty safe. They needed to be ready for accidents and injuries on campus. They used Intrado Safety Shield to help manage safety and incidents. ...The case study explains how they handled two medical situations at school. The technology helped them respond quickly and protect their community.

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Hamilton County Communications Center - Government Administration

Hamilton County Communications Center used Intrado VIPER and Power 911 to improve their 911 call handling. They set up 20 fixed workstations and 15 more for backup and training. They also used laptop...s to manage 911 calls from anywhere, even outside the main center. The laptops helped with both daily work and live training. The director praised Intrado for great customer service and reliable technology.

Read on →
lightning

Peers used InterCall for collaboration and conference call management

InterCall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (18)
Analytics

4.38/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for InterCall

Overall Risk Meter

Low Medium High

Top Failure Risks for InterCall

Intrado Life & Safety, Inc. News

Executive

Intrado Appoints Lou Blatt as Chief Product Officer

Intrado has appointed Lou Blatt as Chief Product Officer to lead product strategy and innovation in Next Generation 9-1-1 and public safety solutions. Blatt brings extensive experience from roles at Vonage, OpenText, and Genesys, aiming to enhance Intrado's emergency communications technology with AI and cutting-edge innovations.

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Partnership

Intrado and Toyota Connected Deliver i3-Compliant Advanced Automatic Collision Notification Data Directly to PSAPs

Intrado and Toyota Connected have partnered to deliver Advanced Automatic Collision Notification (AACN) data to public safety answering points (PSAPs) via AT&T's ESInet. This collaboration enhances emergency response by providing telematics data such as crash details and vehicle location, enabling faster deployment of emergency resources. The technology will be available on select 2026 Toyota and Lexus models in the U.S.

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Product

Intrado Upgrades Columbus, OH 911 Services with NG911 Multi-Media and AI-based Text Translation

Intrado has upgraded Columbus, OH's 911 services with NG911 technologies, including multi-media sharing and AI-based text translation. These enhancements improve emergency response times and situational awareness, particularly benefiting the city's multicultural community. The Text-2-911 Translation detects languages in real-time, aiding non-English speakers, while multimedia capabilities allow live video sharing from emergencies, enhancing first responders' effectiveness.

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Product

Intrados AI Voice Translation and Transcription Technology Speeds 9-1-1 Response

Intrado has launched AI-powered Voice-to-Text translation and transcription technology to enhance 9-1-1 response efficiency. This solution supports over 40 languages, enabling seamless communication for public safety answering points (PSAPs) across the U.S. and Canada. It integrates with both legacy and Next Generation 9-1-1 networks, providing real-time language translation and transcription to improve emergency call handling and dispatch accuracy.

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Intrado Life & Safety, Inc. Profile

Company Name

Intrado Life & Safety, Inc.

Company Website

//intrado.com

HQ Location

7600 Chevy Chase Dr # 201, Austin, Texas 78752-1581, US

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

PRIVATE