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Banking Case Studies and Customer Success Stories with Zafin

A mid-sized US bank - Banking - Medium

USA
Personalized pricing automation for banking Promotional campaign management Customer engagement Deposit growth

Zafin helped a mid-sized US bank modernize its legacy pricing system. The bank used Zafin to automate promotional campaigns and... segment customers by financial behavior. This enabled faster market response and more personalized offers. In less than six months, the bank launched a new solution. The result was a projected 25% increase in deposit balances and faster rollout of new offers.

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A leading full-service bank in the Gulf region - Banking - Large

Quote-to-cash process automation Centralized pricing management Revenue management Customer onboarding

Zafin helped a leading Gulf region bank automate its quote-to-cash process and centralize pricing for over 100 products. The bank faced... issues with decentralized pricing, manual deal negotiations, and revenue leakage. Zafin's platform enabled real-time integrations, pricing automation, and digital onboarding. The bank achieved ROI in under 12 months and saw an annual revenue uplift of over $3 million. Customer satisfaction and operational efficiency improved significantly.

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A Tier 1 Australian bank - Banking - Very Large

Australia
Core banking platform modernization Digital brand launch and onboarding Core banking transformation Digital banking

Zafin helped a Tier 1 Australian bank modernize its core systems. The bank reduced its product offerings from over 300... to fewer than 10. Customers can now open accounts and complete transactions in under 3 minutes using self-service tools. The bank launched a digital-only brand with personalized products and pricing. New products are ready for launch in minutes instead of nine months. The platform improved customer experience and increased transparency.

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A Tier 1 European bank - Banking - Very Large

Centralized pricing and billing automation Billing and payments management

Zafin helped a Tier 1 European bank centralize pricing and automate billing. The bank processed 25 million transactions daily for... 500,000 corporate customers. Zafin's platform reduced billing lead times for new products to one week. The solution enabled a single bill per client and improved financial reporting. Customer satisfaction increased with better transparency and fewer billing issues.

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Tier 1 US bank - Banking - Very Large

USA
Automated rate management for money market accounts Pricing automation Customer experience

Zafin helped a Tier 1 US bank automate its money market rate management. The bank replaced manual pricing with API-driven... workflows. This led to $20M in quarterly savings and 100% automation of rate workflows. Customer satisfaction rose by about 50%. Manual rate assignments dropped by 23% in the first quarter. The bank improved pricing transparency and operational speed.

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A leading bank - Banking

Zafin Managed Rates Engine helped a leading bank with over $200B in deposits fix slow, manual rate management. The bank used... to take days to change rates, risking $1M per day in lost opportunity. Zafin's platform automated rate changes, letting the bank act in real time. The bank now saves $20 million every quarter. All rate processes are now 100% automated, boosting efficiency and profits.

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A Tier 1 North American bank - Banking - Very Large

Centralized pricing and billing for banking products Customer billing management

Zafin platform helped a Tier 1 North American bank digitize 100% of its negotiated pricing. The bank unified pricing and... billing for all products, giving each customer one invoice and one debit. This improved customer experience and made billing easier to understand. The bank cut millions in billing operations and write-off costs. Time to market for new customer arrangements improved by 50%.

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A leading Canadian bank - Banking - Very Large

Canada
Personalized banking offer management Customer engagement

Zafin helped a leading Canadian bank launch 52 personalized offers. The bank used Zafin to automate campaign tracking and fulfillment.... This led to $3M in quarterly cost savings. The bank saw a $44M projected revenue increase over five years. Offer scalability improved 2.5 times year-over-year. Zafin enabled dynamic, customer-centric incentives without IT reliance.

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A Tier 1 North American Bank - Banking - Very Large

Personalized deposit pricing automation Deposit management

Zafin platform automated deposit pricing for a Tier 1 North American bank. The bank faced slow market response and high... operational risk due to manual processes. Zafin enabled instant, personalized rate adjustments without IT help. The bank saw a 56% increase in deposit origination rate. IT was removed from rate management, and staff could focus on customer needs.

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A Tier 1 North American Bank - Banking - Very Large

Pricing and billing digitization for banking Revenue management

Zafin helped a Tier 1 North American bank digitize pricing and billing. The bank consolidated four legacy systems into one... platform. This improved transparency and sped up new product launches. Manual processes were digitized, transforming the employee experience. The bank saw a 12% increase in year-over-year fees and a 75% reduction in infrastructure costs. Over 660,000 accounts are billed monthly, with 15 million transactions processed.

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Tier 1 US business bank - Banking - Very Large

USA
Automated pricing and billing for banking products Revenue management

Zafin's unified pricing and billing platform helped a top US business bank automate pricing and billing for over 38 products. The bank recaptured... $10M in annual revenue and cut operational costs by 70%. Product launches became 50% faster. The platform enabled dynamic pricing, real-time billing, and flexible product configuration. The bank improved customer satisfaction and reduced risk with intelligent automation.

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A mid-sized Australian retail bank - Banking - Medium

Australia
Product and pricing management automation Home loan onboarding acceleration Product and pricing management Compliance management

Zafin helped a mid-sized Australian retail bank cut product launch time by 30%. The bank unified product and pricing management,... automating compliance and boosting efficiency. Zafin's platform processed 34 million events monthly, reducing manual oversight. Home loan settlement times dropped from weeks to days. The bank now delivers faster, more personalized, and compliant offerings.

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A leading regional bank in the United States - Banking - Large

USA
Deposit pricing campaign automation Relationship-based offer management Deposit management Customer engagement

Zafin helped a leading U. S. regional bank grow deposits by 25%. The bank used Zafin’s pricing and eligibility engine...to launch automated, relationship-based offers. Siloed systems had limited their ability to run profitable campaigns. With Zafin, they unified data, tracked net new money, and ensured compliance. Automated execution cut errors and overhead, driving sustained deposit growth.

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A leading European bank - Banking - Very Large

Centralized product catalog management Regional product launch acceleration Product management Banking operations

Zafin helped a leading European bank replace its old product catalog. The bank managed over 80 region-specific products and faced... slow updates and poor integration. Zafin delivered a centralized product catalog, supporting over 220 products and integrating with 14+ systems. The bank now launches new products in under two weeks. The platform handles about 1 million daily API calls and supports real-time, multi-language proposals.

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A Tier 1 North American bank - Banking - Very Large

USA
Core banking modernization Personalized pricing and segmentation Core banking transformation Customer segmentation

Zafin helped a Tier 1 North American bank modernize its core systems. The bank reduced the time to launch a... new product variant from nine months to one day. Zafin enabled real-time product catalog updates and relationship-based pricing. The bank improved customer segmentation and reduced operating risk. Costs and execution risks for new core introductions dropped. The bank can now respond to crises with fee waivers in minutes.

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Customer Success Stories of Zafin

 

Emirates NBD modernises core pricing with Zafin to enhance agility and customer experience

Emirates NBD has implemented Zafin's core pricing solutions to improve its agility and customer experience. This deployment aims to modernize... the bank's pricing strategies, enabling more dynamic and personalized offerings for its customers.

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Kiwibank Accelerates Core Transformation with Zafin's Centralized Product Catalog

Kiwibank has successfully implemented Zafin's centralized Product Catalog, enhancing its core banking transformation. This deployment simplifies product management, boosts operational... efficiency, and accelerates time-to-market. It marks the first step in Kiwibank's broader journey with Zafin's SaaS platform, aiming to drive innovation and improve customer value.

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Kiwibank Accelerates Core Transformation with Zafin's Centralized Product Catalog

Kiwibank has successfully deployed Zafin's centralized Product Catalog, enhancing its banking transformation program. This platform unifies product information, improving operational... efficiency and product lifecycle management across Kiwibank's offerings. The deployment is a key step in Kiwibank's strategy to innovate and meet evolving customer needs, supported by Zafin's SaaS platform.

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CBI roll out Zafin platform for personalised customer insights

CBI has deployed the Zafin platform to deliver personalized customer insights in retail banking. Zafin launched its new Transaction Enrichment... capability, which transforms raw transaction data into actionable insights for financial institutions. This enhancement supports banks in accelerating innovation and improving customer experience through advanced data-driven personalization.

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