Ytel Contact Center Overview
Here’s the scoop on Ytel Contact Center! We've gathered over 534 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Ytel Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Ytel Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Ytel Contact Center supports business activities such as:
- Helpdesk Management
- Call Recording
- Communication Management
- Engagement Management
- Touchpoint Management
Ytel Contact Center can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Improve Efficiency, Improve Internal Communications, Improve Brand Engagement, etc. It can help manage these activities if you use Phone Calls Omnichannel Text SMS etc. for these needs. As a solution, Ytel Contact Center's capabilities include Recording, Dashboard, and Personalization.
Ytel Contact Center Financial Services Vertical is its biggest customer base.
Reviews
"...The ability to make changes, publish, and "go-live" all in one screen streamlines call center operations and improves efficiencies and productivity...." Peer review by Chris B., Director, Call Center and HR Operations
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Ytel Contact Center solved their business needs. Cuspera uses 534 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Ytel Contact Center.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Communication Management , as the business use cases that they have been most satisfied while using Ytel Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
3.58/5 ★ |
"...The ability to make changes, publish, and "go-live" all in one screen streamlines call center operations and improves efficiencies and productivity...." Peer review by Chris B., Director, Call Center and HR Operations |
| Call Recording with Phone Calls and Omnichannel |
4.60/5 ★ |
"...The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call...." Peer review by Nery, Student Loan Hotline |
| Communication Management with Phone Calls and Omnichannel |
4.84/5 ★ |
"...Easy to use software to coordinate campaigns, deploy APIs, and manage every programmable message. ..." Predictive Contact Center + SMS and Voice APIs |
| tracking & monitoring communications |
4.80/5 ★ |
"...Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features...." Peer review from Masergy |
| sending & publishing communications |
4.07/5 ★ |
"...The ability to make changes, publish, and "go-live" all in one screen streamlines call center operations and improves efficiencies and productivity...." Peer review by Chris B., Director, Call Center and HR Operations |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
3.58/5 ★ |
"...The ability to make changes, publish, and "go-live" all in one screen streamlines call center operations and improves efficiencies and productivity...." Peer review by Chris B., Director, Call Center and HR Operations |
|
| Call Recording with Phone Calls and Omnichannel |
4.60/5 ★ |
"...The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call...." Peer review by Nery, Student Loan Hotline |
|
| Communication Management with Phone Calls and Omnichannel |
4.84/5 ★ |
"...Easy to use software to coordinate campaigns, deploy APIs, and manage every programmable message. ..." Predictive Contact Center + SMS and Voice APIs |
|
| tracking & monitoring communications |
4.84/5 ★ |
| sending & publishing communications |
4.84/5 ★ |
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 534 insights from peers and experts to help you assess how these Ytel Contact Center use cases fit your business needs.
Frequently Asked Questions(FAQ)
for Ytel Contact Center
What is Ytel Contact Center used for?
What are the top features of Ytel Contact Center?
Who uses Ytel Contact Center?
What are Ytel Contact Center alternatives?
Where is Ytel Contact Center located?
Popular Business Setting
for Ytel Contact Center
Top Industries
- Financial Services
- Computer Software
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Ytel Contact Center to Increase sales & revenue and Acquire customers
Ytel Contact Center Alternatives
Peer and Expert Opinion on Features
for Ytel Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (35) |
| Dashboard | Read Reviews (12) |
| Personalization | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (35) |
| Dashboard | Read Reviews (12) |
| Personalization | Read Reviews (8) |
IT and Other Capabilities
for Ytel Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (49) |
| Data Import | Read Reviews (90) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (49) |
| Data Import | Read Reviews (90) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (69) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (69) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (71) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (71) |
Software Failure Risk Guidance
?for Ytel Contact Center
Overall Risk Meter
Top Failure Risks for Ytel Contact Center
Vendor Profile Details
Company Name
Ytel
Company Website
https://www.ytel.com/HQ Location
94 Icon, Lake Forest, California US
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