Real-World Case Studies and Customer Success Stories with Wufoo

SurveyMonkey helped Greyhound improve its customer feedback process. Greyhound replaced a long, manual survey with a simpler, digital solution. The new survey increased completion rates to 94%. Net P...romoter Score rose by nearly 15 points. Managers now spend only 3 minutes per week analyzing results. This led to better station performance and higher profitability.
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SurveyMonkey Enterprise helps Hornblower collect feedback from 20 million annual customers across cruises, tours, and ferry services. Hornblower uses SurveyMonkey to centralize guest feedback and tra...ck Net Promoter Score (NPS) data. The platform's AI and Salesforce integration make it easy to manage surveys for different business units. Hornblower gains insights into travel trends and booking motivations. This helps improve customer experience and keeps guests coming back.
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SurveyMonkey helped Wave Deodorant validate its new natural deodorant idea. The founders used SurveyMonkey Audience to reach over 500 people for unbiased market research. They learned what customers ...wanted and what they would pay. The insights gave them confidence to launch their business. SurveyMonkey made it easy to get fast, reliable data for product development.
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SurveyMonkey helps the Golden State Warriors get feedback from fans, employees, and the market. The team uses SurveyMonkey to do market research and improve the fan experience. They also use it to bu...ild an engaged workforce. Insights from SurveyMonkey led to new dance teams, better social media at events, and changes to game times. The Warriors use this data to make smart business decisions and grow their brand.
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SurveyMonkey helps Aptive collect feedback from Veterans for its government clients. Aptive uses SurveyMonkey to gather both quantitative and qualitative data. The Veterans Experience Council gives i...nsights on issues like mental health and VA benefits. SurveyMonkey ensures data is clear, reliable, and Section 508 compliant. This feedback helps Aptive improve federal agency performance and citizen experience.
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SurveyMonkey helped YES Communities improve employee engagement and retention. The company switched from Qualtrics to SurveyMonkey for easier feedback collection. YES Communities used SurveyMonkey to... connect with over 1,300 employees across 300 locations. They received 500 responses in 24 hours and a 93% survey completion rate. Employee retention increased by 500% after using SurveyMonkey.
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SurveyMonkey Enterprise helped Women’s March Global run a global survey on women’s and gender-diverse issues. The nonprofit needed data to support advocacy and highlight gaps in government relief. Su...rveyMonkey enabled them to collect important insights during the 2020 crisis. The data helped Women’s March Global push for change and support their mission for gender equality.
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SurveyMonkey helped Yu-Ai Kai, a nonprofit senior center, gather feedback after reopening post-pandemic. The organization used SurveyMonkey to connect with members and set data-driven goals. They imp...roved programs based on survey responses. Staff found it easy to consolidate and summarize data from hundreds of surveys. This led to better support for seniors in their community.
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SurveyMonkey helps Bill Wilson Center collect feedback from its community programs. The nonprofit supports over 5,000 children, young adults, and families with housing, education, and counseling. Bef...ore SurveyMonkey, feedback data was not high-quality or widely available. With SurveyMonkey and Listen4Good, Bill Wilson Center now gathers actionable feedback to improve services and show impact. Leaders say the tool helps them understand and meet community needs.
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SurveyMonkey helped ClickUp with ad testing. They made data-driven marketing decisions. This was for a big game commercial.

SurveyMonkey helped ClickUp test ads for a major football game commercial. ClickUp needed fast, reliable ad testing to reach 113 million viewers. SurveyMonkey provided expert guidance and data-driven... insights. ClickUp used these insights to choose the best ad concept. The team launched a multimillion dollar commercial with confidence.
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SurveyMonkey helped Kajabi get key market insights. Kajabi used SurveyMonkey to run market research studies. They learned what drives their customers to buy. Kajabi used this data to improve products... and make better decisions. SurveyMonkey made it easy for Kajabi to understand trends and customer needs.
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SurveyMonkey helped Together Labs improve product development by collecting user feedback. Together Labs switched from Google Forms to SurveyMonkey Enterprise for better analytics and survey features.... The company launched over 50 surveys in 4 years, reaching 280,000+ respondents in 5 languages. SurveyMonkey made it easier for teams to gather and analyze user insights. This helped Together Labs adapt to user needs and grow its virtual world platform.
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SurveyMonkey helped Tweezerman improve its market research. Tweezerman used SurveyMonkey Audience to get real consumer input and track Net Promoter Score. The company quickly validated ideas and meas...ured brand health. This data helped Tweezerman launch better products and grow its global brand. Tweezerman now stays agile in the fast-changing beauty industry.
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SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used SurveyMonkey Enterprise to gather multilingual data and improve both emplo...yee and customer experiences. The company launched its first survey and received feedback within 24 hours. Woom achieved a global eNPS of 46 and an 86% satisfaction score for employee learning and development. SurveyMonkey supported woom's growth from startup to global scale.
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SurveyMonkey helped Sakura of America improve market research and product development. Sakura used SurveyMonkey to test product concepts and optimize pricing. The team gained insights into the North ...American market. SurveyMonkey provided data to support decisions and reduce guesswork. This helped Sakura understand customer preferences and grow its business.
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The Golden State Warriors use SurveyMonkey. They enhance customer experience. They conduct market research. They create an inclusive workplace.

SurveyMonkey helps Ryanair collect feedback from customers after every flight. Ryanair sends a 5-minute customer satisfaction survey to all passengers. The airline receives about 500,000 survey respo...nses each month, with an 8-13% response rate. Ryanair uses SurveyMonkey Enterprise to analyze this data and improve customer experience. The company integrates results with Microsoft Power BI for deeper insights.
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SurveyMonkey Enterprise helped Carrot collect HIPAA-compliant data from members. Carrot needed to understand member attitudes on fertility topics and improve telehealth chats. SurveyMonkey Enterprise... enabled secure, compliant surveys and faster data collection. Carrot saw a 25% faster survey creation and a 25% reduction in survey analysis time. The platform improved member experience and clinical outcomes.
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SurveyMonkey helped Box unify customer feedback data across the company. Before, teams used different tools and feedback was siloed. With SurveyMonkey, Box created a single data flow and gave everyon...e access to customer insights. This improved the customer experience and helped Box understand the full customer journey. Box now uses SurveyMonkey Enterprise to gather feedback at key moments.
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Sakura of America uses SurveyMonkey for concept testing. They optimize pricing and collect market research data. This helps in product development.

SurveyMonkey helped Point of Reference improve its Net Promoter Score (NPS) surveys. The company wanted to make its NPS process easier and get better insights. SurveyMonkey gave them flexible survey ...tools, templates, and strong analytics. After using SurveyMonkey, Point of Reference got a 50% response rate on NPS surveys and a 15% return rate for new G2 reviews. The team found SurveyMonkey easy to use and reliable.
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