Voicent: Use-Cases, Insights and Reviews | 2026 Cuspera

Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old dialer, including bugs and high monthly fees. After switching to ...Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
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Voicent Contact Center helped SPi Global automate over 4.8 million calls, saving 36 million hours. SPi Global used Voicent's CRM, Auto Dialer, and IVR tools to streamline call center operations. The ...platform enabled easy customization of call queues and scripts, improving agent efficiency. SPi Global reported a seamless transition and significant call quality improvements. Voicent's support and flexible features boosted customer satisfaction and operational results.
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Voicent Predictive Dialer helped Bryant Hodge & Associates LLC automate debt collection. The agency switched from manual calls to automated SMS texting and predictive dialing. They imported creditor ...data easily and started campaigns fast. Call volume quadrupled and agent efficiency improved. The system tracked failed and disconnected numbers, boosting results for debt recovery.
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Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company switched to Voicent for its one-time purchase model and easy setup. Agent...s only needed a headset, computer, and internet to get started. The solution let them add more lines as needed, boosting productivity. The CEO reports high satisfaction with both the product and customer service.
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Voicent's auto dialer helped Sanofi boost sales outreach. Sanofi struggled with other auto dialer systems that failed to deliver calls and results. With Voicent, they quickly set up campaigns, import...ed thousands of contacts, and used features like text-to-speech and pre-recorded messages. The software made their workday more productive and allowed multitasking. Press-1 campaigns worked, leading to more sales and better campaign control.
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Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to reach clients fast, track call data, and handle inbound messages. C...all recording let them review service quality and adjust based on feedback. The CEO says Voicent made their business run smoother and recommends it for any business using VOIP.
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