Voicent Overview

With Voicent's omni-channel capabilities, clients receive appointment reminders via voice, text, or email and can confirm through the same channels. IVR Studio enables phone surveys and interactive text polls.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Voicent.

Other use cases:

  • Lead Tracking
  • Tracking & Monitoring Communications
  • Customer Feedback Management
  • Lead Engagement
  • Customise Loyalty Program
  • Contract Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Voicent.

Other priorities:

See all business priorities See less business priorities

Voicent Use-Cases and Business Priorities: Customer Satisfaction Data

Voicent works with different mediums / channels such as Phone Calls.

Reviews

"...I've been in the call center business for years...." Peer review by Emerson S., teamlead

Voicent, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Voicent

Top Industries

  • Information Technology and Services
  • Education
  • Management Consulting

Popular in

  • Large Enterprise
  • Small Business

Voicent is popular in Information Technology And Services, Education, and Management Consulting and is widely used by Large Enterprise, and Small Business,

Voicent Customer wins, Customer success stories, Case studies

What Are the key features of Voicent for Engaging And Following Up?

City of Doral, Florida - Government Administration

The City of Doral, Florida had a problem with manual permit processing. The process was slow and required live agents. They wanted to automate the system to save time and resources. They used Voicent...'s IVR Studio to automate permit processing and integrate with their existing platform. This change saved them over $100,000 a year and improved service for citizens.

Read on →

Sunrise Toyota - Automotive

Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm appointments. This work was slow and kept them from other important tasks. They st...arted using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.

Read on →

JSB Insurance Services - Insurance

Voicent’s agent dialer helped JSB Insurance Services close sales faster. The company faced risks with online dialers that exposed client data. Voicent’s predictive dialer improved security and saved ...costs over time. Agent productivity increased by auto dialing and skipping no answers. The system lets agents leave voicemails and update statuses quickly. The CEO recommends Voicent for any business making 20+ calls a day.

Read on →

iHome Easy Credit - Financial Services

Voicent helped iHome Easy Credit improve credit repair services with automated phone and SMS campaigns. The company used Voicent to reach clients quickly, track call data, and record calls for qualit...y. These features let them respond faster to customer needs and adjust their marketing. The CEO praised Voicent for making business operations smoother and more efficient.

Read on →

Candidates in Los Altos Hills, California - Government Administration

Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one, which took too much time. They used Voicent Auto Dialer to automate calls and... texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.

Read on →

City of Hollywood, Florida - Government Administration - Large

Voicent's Auto Dialer helped the City of Hollywood, Florida automate illegal street sign removal. The city faced recurring problems with snipe signs causing safety risks and manual removal inefficien...cies. The software placed automated calls to numbers on illegal signs, notifying violators and prompting fine payments. This solution increased productivity, outperformed live agents, and offered features like live-call transfer and touch-tone opt-out. The city benefited from a one-time purchase with no recurring fees.

Read on →

Voicent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.27/5 ★

Read Reviews (1)
Custom Reports

3.05/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.27/5 ★

Read Reviews (1)
Custom Reports

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Voicent

Top Failure Risks for Voicent

Voicent Communications Inc. News

Product

Voicent Agent Dashboard Software for Outbound and Inbound Dialing

Voicent's Agent Dashboard is a versatile desktop tool integrated into various Voicent applications, enhancing call center operations. It functions as a softphone, campaign manager, and CRM tool, providing real-time call management and productivity insights. The software supports inbound and outbound dialing, offering features like CRM pop-ups and hands-free communication, and is available for free download globally.

Read more →

Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE