Real-World Case Studies and Customer Success Stories with Voicebase

VoiceBase Enterprise Accelerator helped Delta Dental of Washington improve their call center. They wanted to make things easier for customers... and agents. They used to track call data in spreadsheets and had long hold times. With VoiceBase, they started to reduce talk time by 10% across the company. The solution also saved 6 months of IT work by automating data for dashboards. This made their call center more efficient and helped maximize ROI.
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VoiceBase helped Avantive Solutions improve agent performance and customer experience. Avantive Solutions used VoiceBase's Enterprise Accelerator and Query Language to... analyze 100% of agent calls. This let them coach agents better and increase sales and retention campaign results. The solution gave Avantive Solutions detailed call insights in their business intelligence tool. Avantive Solutions' CEO said the data made agents more productive.
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VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It... reduces average handle time by 10%. Agent training time drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience.
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