VoiceBase - APIs for Speech Recognition & Speech Analytics
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Insurance Case Studies and Customer Success Stories with Voicebase
Delta Dental of Washington
- Insurance
- Large
Seattle, USA
Delta Dental of Washington used VoiceBase’s AI-powered voice analytics to improve their call center. They answered over 700,000 calls each... year. Before, agents manually tracked call reasons and spent a lot of time on hold. With VoiceBase, they aimed to cut talk time by 10% across the company. The solution also eliminated 6 months of IT work by automating data extraction and reporting. This helped lower average handle time and made call center operations more efficient.
VoiceBase’s Enterprise Accelerator helped Delta Dental of Washington transform call center operations. They handled over 700,000 calls a year and... used spreadsheets for call data. With VoiceBase, they reduced talk time by 10% and automated data analysis. The solution provided real-time dashboards and emotion analysis. This improved agent performance and started new self-service options for providers.
VoiceBase Enterprise Accelerator helped Delta Dental of Washington cut talk time by 10%. The company handled over 700,000 calls a... year and wanted to improve call center efficiency. Voice analytics automated data extraction and loaded it into Tableau dashboards. This eliminated 6 months of IT work. The solution improved agent coaching and customer experience.
Proactive Dealer Solutions
- Marketing And Advertising
- Medium
VoiceBase speech analytics helps Proactive Dealer Solutions boost sales and contact center efficiency. Jason Beckett shares how speech-to-text, custom keyword... monitoring, and AI-powered analytics improve customer sales rates. The solution supports better agent performance and customer engagement. Proactive Dealer Solutions uses VoiceBase to monitor calls and drive results in sales optimization. The platform delivers actionable insights for contact centers.
Avantive Solutions
- Information Technology And Services
- Large
VoiceBase helped Avantive Solutions use speech analytics to score 100% of agent calls. Avantive Solutions used VoiceBase Query Language for... custom call categories and visualized insights in their BI tool. The solution improved agent coaching and monitoring, especially for work-at-home agents. This led to better campaign performance and customer experience. VoiceBase enabled Avantive to analyze all calls from telecom customers for actionable insights.
Unspecified BPO/Call Center
- Telecommunications
- Large
VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
Automotive Case Studies and Customer Success Stories with Voicebase
Proactive Dealer Solutions
- Automotive
VoiceBase helped Proactive Dealer Solutions analyze every call at their dealerships using speech analytics. They automated call data extraction to... spot trends and improve customer interactions. This led to fewer missed calls and more appointment conversions. As a result, sales increased by over $100,000 per month. VoiceBase's call center analytics and predictive analytics powered this sales optimization.
Other Industry Case Studies and Success Stories with Voicebase
VoiceBase customers (BPOs and call centers)
VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It... reduces average handle time by 10%. Agent training time drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience.
