Latest News & Updates on Verint

Verint has expanded its Agentic Outcome Orchestration capabilities, enhancing its Workforce, Desktop, and Quality Intelligence solutions. These innovations, powered by Verint Agent Factory, integrate... insights from conversations and workflows, improving agent performance and operational effectiveness. The enhancements include real-time controls for workforce management and advanced analytics for desktop activities, leveraging AI to optimize processes and align activities with business outcomes.
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Verint introduced Agent Factory, a new AI orchestration environment designed to integrate human and AI agents within customer experience (CX) automation workflows. This platform enables enterprises t...o build and manage hybrid workforces, enhancing CX outcomes through coordinated AI and human interactions. Key features include prebuilt agents, prompt management, model flexibility, and data governance, supporting scalable CX automation.
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Verint has introduced the Agent Factory, an AI orchestration environment, to enhance its CX Automation Platform. This tool allows enterprises to manage hybrid workforces of human and AI agents, facil...itating smoother integration and workflow management. Key features include prebuilt agents, prompt management, model flexibility, and data governance, aiming to improve customer satisfaction and operational efficiency.
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Verint has introduced three enhanced capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at Engage 2026. These features, built on Verint Agent Factory, aim to impr...ove contact center management by integrating insights into agent behavior and aligning work processes with business outcomes. The solutions utilize AI to optimize staffing, analyze desktop activity, and connect interaction data with system activity for better performance.
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Verint has launched Agent Factory, a new AI orchestration environment, to enhance CX Automation. This platform allows enterprises to build and manage hybrid workforces of human and AI agents, integra...ting them into workflows for improved outcomes. Key features include prebuilt agents, prompt management, model flexibility, and data governance, facilitating faster deployment and measurable CX improvements.
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Verint launched three new AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at its Engage 2026 conference. Built on the Verint Agent Factory, these tools enhance ...contact center operations by integrating human and AI agents, providing real-time staffing controls, and connecting agent actions with system outcomes. This integration aims to improve operational insights and efficiency in customer experience management.
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Verint Systems Inc.'s Quality Bot has reportedly saved a company $12 million, showcasing the bot's effectiveness in enhancing operational efficiency and cost savings.

Verint has expanded its AI bot offerings to Calabrio customers following their merger. Calabrio users can now access Verint's AI-powered bots, such as Genie Bot and Intelligent Virtual Assistant, thr...ough the Verint CX Automation Platform without needing infrastructure changes. This integration enhances customer experience operations and provides Verint customers access to Calabrio's workforce management solutions.
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Verint Systems Inc. has expanded its AI bot portfolio to Calabrio customers following their merger. This integration allows Calabrio users to access Verint's AI-driven automation, enhancing workforce... management and conversational intelligence without infrastructure changes. Key offerings include Verint Genie Bot, TimeFlex Bot, Agent Copilot Bots, and Intelligent Virtual Assistant, which improve customer interaction and workforce scheduling.
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Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hy...brid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
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The merger between Verint and Calabrio aims to enhance CX automation and workforce optimization across APAC by integrating AI-led solutions and open platforms. Operating under the Verint brand with T...homa Bravo's backing, the merger focuses on unifying data and workflows to reduce complexity and improve customer outcomes. Verint's modular architecture supports regional adaptability, offering AI-driven tools that cater to diverse market needs, including support for multiple Indian languages.
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Verint, after merging with Calabrio, is focusing on integrating their technologies to enhance customer offerings. The combined entity, retaining the Verint name, now provides Calabrio customers acces...s to Verint's AI-powered bots. The integration leverages Verint's cloud capabilities and Calabrio's workforce management strengths, aiming for seamless platform interoperability without forcing customer migrations.
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Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 1...8% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.
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Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer expe...rience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.
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Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending a...cquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.
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Verint has appointed Teresa Anania as Chief Customer Officer, enhancing its leadership team. Verint specializes in CX automation, serving around 10,000 customers globally, including over 80% of the F...ortune 100. The company is known for its AI-powered solutions and significant market presence.
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Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience ...from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.
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Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation P...latform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.
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Verint appoints Teresa Anania as Chief Customer Officer to lead customer success for Verint and Calabrio. Anania, with over 25 years in customer success, aims to enhance business outcomes using Verin...t's CX Automation Platform. She brings experience from Sophos, Zendesk, and Autodesk, focusing on customer engagement and revenue growth.
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Verint has appointed Dave Rhodes as its new Chief Executive Officer. Rhodes, formerly CEO of Calabrio, will lead the unified Verint-Calabrio organization, focusing on advancing customer experience (C...X) automation. The integration of Verint's automation capabilities with Calabrio's workforce engagement solutions aims to enhance Verint's CX technology portfolio.
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Verint has appointed Dave Rhodes as the new CEO, effective immediately. Rhodes, previously CEO of Calabrio, will lead the unified organization formed by Verint and Calabrio. The company aims to becom...e a leader in CX Automation by leveraging its AI-powered platform and workforce engagement solutions. Rhodes is expected to drive the company's growth and enhance customer experience automation.
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Verint has appointed Dave Rhodes as the new CEO, following its merger with Calabrio. Rhodes, previously CEO of Calabrio, will lead the combined entity, focusing on advancing Verint's CX Automation vi...sion. The merger enhances Verint's capabilities in workforce engagement and AI-powered solutions, positioning it as a leader in customer experience automation.
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Verint Systems Inc. has appointed Dave Rhodes as the new Chief Executive Officer, effective February 24, 2026. Rhodes, previously CEO of Calabrio, will lead the combined entity, enhancing Verint's po...sition in CX Automation by integrating Verint's AI-powered platform with Calabrio's workforce engagement solutions.
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Verint appointed Dave Rhodes as CEO, following its merger with Calabrio. Rhodes, previously Calabrio's CEO, will lead the unified company, focusing on CX automation. This merger enhances Verint's cap...abilities in workforce engagement and AI-powered solutions, aiming to drive business value and productivity for its clients.
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Verint's AI-powered bots on the Verint Open Platform have been recognized in a recent report, highlighting their capabilities in customer engagement and automation.

Verint Genie Bot, developed by Verint CX Automation, received multiple awards in 2026, including the Gold Stevie Award for Business Intelligence Solutions, the BIG Innovation Award, and the CUSTOMER ...Product of the Year Award. These accolades recognize the bot's ability to deliver significant business value through AI-powered insights, enhancing customer experiences and driving revenue growth.
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Verint has been awarded the TrustRadius 2026 Buyer's Choice awards for its CX Automation and Workforce Management solutions, based on customer reviews. This recognition highlights Verint's strong cus...tomer satisfaction and measurable business outcomes in the contact center space, driven by AI and automation.
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Verint announced Engage 2026, a CX Automation event in Las Vegas, marking its first collaboration with Calabrio. The event will showcase the unified Verint-Calabrio portfolio on the Verint CX Automat...ion Platform, emphasizing AI-powered solutions for enterprise-wide results. Attendees will explore how Verint's platform transforms AI investments into measurable business outcomes.
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Verint announces Engage 2026, a CX Automation event in Las Vegas, marking the first collaboration with Calabrio. The event will showcase Verint's AI-powered solutions on the CX Automation Platform, h...ighlighting the combined portfolio's capabilities and product roadmap. Attendees will learn how Verint's platform drives enterprise-wide AI results, enhancing customer engagement and efficiency.
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Verint has announced that the organization formed through its recent transaction with Calabrio will operate under the unified corporate name "Verint." This rebranding reflects a commitment to streaml...ine customer experience automation. While the Calabrio product line will remain, it will be integrated into the Verint CX Automation Platform, enhancing capabilities with AI-powered solutions.
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