Verint Digital Feedback Overview

Verint-digital-feedback manages customer feedback from web and mobile channels. It captures digital experience signals to give customers a CX voice.

Use Cases

Customers recommend Collecting Feedback, Digital Marketing, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Verint Digital Feedback.

Other use cases:

  • Generation Of New Leads
  • Sending & Publishing Communications
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Business Priorities

Improve Product Experience and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Verint Digital Feedback.

Other priorities:

  • Improve Brand Engagement
  • Improve Consistency
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Verint Digital Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Digital Feedback works with different mediums / channels such as Website.

Verint Digital Feedback's features include Embedded Survey Forms, and Survey Themes Library. and Verint Digital Feedback support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Verint Digital Feedback analytics capabilities include Analytics, and Custom Reports.

Verint Digital Feedback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Digital Feedback

Top Industries

  • Design
  • Hospitality
  • Insurance

Popular in

  • Large Enterprise
  • Small Business
  • Mid Market

Verint Digital Feedback is popular in Design, Hospitality, and Insurance and is widely used by Large Enterprise, Small Business, and Mid Market.

Verint Digital Feedback Customer wins, Customer success stories, Case studies

What makes Verint Digital Feedback ideal for Collecting Feedback?

11 buyers and buying teams have used Cuspera to assess how well Verint Digital Feedback solved their Customer Feedback Management needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Comerica - Banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

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Connex - Information Technology And Services

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

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Qualfon - Marketing And Advertising

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.

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A financial services company - Financial Services

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

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lightning

Peers used Verint Digital Feedback for Collecting feedback and digital marketing

Verint Digital Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (16)
Custom Reports

3.13/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (16)
Custom Reports

3.13/5 ★

Read Reviews (30)

Software Failure Risk Guidance

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for Verint Digital Feedback

Top Failure Risks for Verint Digital Feedback

Verint Systems, Inc News

M&A

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO