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Verint Digital Feedback: Use-Cases, Insights and Reviews | 2025 Cuspera

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Empower Your Customers to Engage with You on Their Terms

Verint Digital Feedback Overview

Verint-digital-feedback manages customer feedback from web and mobile channels. It captures digital experience signals to give customers a CX voice.

Use Cases

Customers recommend Collecting Feedback, Digital Marketing, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Verint Digital Feedback.

Other use cases:

Generation Of New Leads
Sending & Publishing Communications

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Business Priorities

Improve Product Experience and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Verint Digital Feedback.

Other priorities:

Improve Brand Engagement
Improve Consistency

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Verint Digital Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Digital Feedback works with different mediums / channels such as Website.

Verint Digital Feedback's features include Embedded Survey Forms, and Survey Themes Library. and Verint Digital Feedback support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Verint Digital Feedback analytics capabilities include Analytics, and Custom Reports.

Verint Digital Feedback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Digital Feedback

Top Industries

Design
Hospitality
Insurance

Popular in

Large Enterprise
Small Business
Mid Market

Verint Digital Feedback is popular in Design, Hospitality, and Insurance and is widely used by Large Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Verint Digital Feedback Use Cases

What makes Verint Digital Feedback ideal for Collecting Feedback?

2+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Digital Feedback solved their Customer Feedback Management needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Peers used Verint Digital Feedback for Collecting feedback and digital marketing

Verint Digital Feedback Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.54/5 ★ Read Reviews (16)
Custom Reports	3.13/5 ★ Read Reviews (30)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.54/5 ★ Read Reviews (16)
Custom Reports	3.13/5 ★ Read Reviews (30)

Software Failure Risk Guidance

for Verint Digital Feedback

Top Failure Risks for Verint Digital Feedback

Verint Systems, Inc News

Customer 21/07/2025

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Awards 15/07/2025

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.

M&A 30/06/2025

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

Customer 10/06/2025

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO