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Verint Digital Feedback: Use-Cases, Insights and Reviews | 2025 Cuspera

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Empower Your Customers to Engage with You on Their Terms

Verint Digital Feedback Overview

Verint-digital-feedback manages customer feedback from web and mobile channels. It captures digital experience signals to give customers a CX voice.

Use Cases

Customers recommend Collecting Feedback, Digital Marketing, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Verint Digital Feedback.

Other use cases:

Generation Of New Leads
Sending & Publishing Communications

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Business Priorities

Improve Product Experience and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Verint Digital Feedback.

Other priorities:

Improve Brand Engagement
Improve Consistency

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Verint Digital Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Digital Feedback works with different mediums / channels such as Website.

Verint Digital Feedback's features include Embedded Survey Forms, and Survey Themes Library. and Verint Digital Feedback support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Verint Digital Feedback analytics capabilities include Analytics, and Custom Reports.

Verint Digital Feedback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Digital Feedback

Top Industries

Design
Hospitality
Insurance

Popular in

Large Enterprise
Small Business
Mid Market

Verint Digital Feedback is popular in Design, Hospitality, and Insurance and is widely used by Large Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Verint Digital Feedback Use Cases

How does Verint Digital Feedback facilitate Collecting Feedback?

11 buyers and buying teams have used Cuspera to assess how well Verint Digital Feedback solved their Customer Feedback Management needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Financial Services

CASE STUDY Public Partnerships | PPL, a Public Consulting Group company

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.

Financial Services

CASE STUDY A financial services company

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

Non-Profit Organization Management

CASE STUDY Cancer Research UK

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Peers used Verint Digital Feedback for Collecting feedback and digital marketing

Verint Digital Feedback Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.54/5 ★ Read Reviews (16)
Custom Reports	3.13/5 ★ Read Reviews (30)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.54/5 ★ Read Reviews (16)
Custom Reports	3.13/5 ★ Read Reviews (30)

Software Failure Risk Guidance

for Verint Digital Feedback

Top Failure Risks for Verint Digital Feedback

Verint Systems, Inc News

Product 09/08/2025

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

Customer 21/07/2025

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Product 15/07/2025

Verint Systems (VRNT): Capturing the AI-Driven CX Revolution

Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. The ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.

Awards 15/07/2025

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO