Verascape Overview
This is a summary of the comprehensive capabilities and benefits of Verascape based on over 135 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Verascape, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Verascape is right for your needs? Our Cuspera AI engine can evaluate how Verascape fits your specific business needs, industry, and context. Get your personalized assessment report today.
Verascape supports business activities such as:
- Engagement Management
- Helpdesk Management
- Call Recording
- Communication Management
- Cross Selling
Verascape can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls for these needs.
Reviews
"Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. " - Catalog Company
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Verascape solved their Chatbot needs. Cuspera uses 135 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Verascape.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Call Recording , as the business use cases that they have been most satisfied while using Verascape.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls |
4.63/5 ★ |
"...Surpassing simple voicemail delivery services, Verascape engages your customers in timely, high quality interactions. ..." Solutions Verascape |
| engaging and following up |
3.99/5 ★ |
"...Real-time decisioning engages agents during call center peak periods so valuable agent time is optimized. ..." Intelligent Call Routing Verascape |
| Helpdesk Management with Phone Calls |
4.21/5 ★ |
"...Client Challenge website for Order Status inquiries, 70% of their customers still called into the call center...." Case Study Catalog company |
| Call Recording with Phone Calls |
4.34/5 ★ |
"...Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls |
4.63/5 ★ |
"...Surpassing simple voicemail delivery services, Verascape engages your customers in timely, high quality interactions. ..." Solutions Verascape |
|
| engaging and following up |
4.63/5 ★ |
| Helpdesk Management with Phone Calls |
4.21/5 ★ |
"...Client Challenge website for Order Status inquiries, 70% of their customers still called into the call center...." Case Study Catalog company |
|
| Call Recording with Phone Calls |
4.34/5 ★ |
"...Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recognition...." Peer review |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 135 insights from peers and experts to help you assess how these Verascape use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company |
|
|
Verascape is not just a vendor they are a partner for success. Testimonial By Keith Martin |
|
|
Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Director, Call Center Operations Catalog Company |
Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company |
|
Keith Martin American Greetings Interactive |
Verascape is not just a vendor they are a partner for success. Testimonial By Keith Martin |
|
VP of Operations National Retailer |
Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer |
Peers used Verascape to Enhance customer relationships and Acquire customers
IT and Other Capabilities
for Verascape
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (7) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (7) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for Verascape
Top Failure Risks for Verascape
Vendor Profile Details
Company Name
Verascape
Company Website
https://www.verascape.com/HQ Location
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for Verascape
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Verascape may get in touch with you regarding your request.
Request Custom Quote
Verascape will get in touch with you regarding your request.