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Userlytics: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Userlytics
Brand: Userlytics
Rating: 4.2 (262 reviews)

4.24 5

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Userlytics: Remote User Testing Platform

Userlytics Overview

Userlytics is a dynamic user testing platform designed to gather authentic customer feedback remotely. It focuses on enhancing user experience (UX) and usability for websites and apps. This tool empowers businesses to understand not just what users do, but what drives their actions. By offering a comprehensive suite of UX research tools, Userlytics becomes a one-stop shop for all user research needs. Its resources hub provides valuable insights into user testing, making it easier for teams to collaborate and improve digital experiences.

Use Cases

Customers recommend Engagement Management, Call Recording, Measuring Net Promoter Score, as the business use cases that they have been most satisfied with while using Userlytics.

Other use cases:

Advertisement
Onboarding
Content Sharing
Contract Management
Meeting Management
Measuring Customer Satisfaction
Lead Qualification: Demographic

See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Userlytics.

Other priorities:

Improve Digital And Social Presence
Scale Best Practices
Enhance Customer Relationships

See all business priorities See less business priorities

Userlytics Use-Cases and Business Priorities: Customer Satisfaction Data

Userlytics works with different mediums / channels such as Website. Mobile. Mobile App etc.

Userlytics's features include Recording, Feedback Surveys, SEO, etc. and Userlytics support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Userlytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool!" - Fred Pike

Peer review evidence (same sources as the product rating summary)

"...Userlytics Userlytics is a platform designed to allow you to record the interaction of users on your website, utilizing picture-in-picture remote testing software to capture their audio commentary and facial expressions, giving you a full picture of their reactions in real time...." Tips and Tools For Improving Your Website UX

"...The Easy Way Test websites on Testbirds Review websites on Userlytics Review recorded calls with Humanatic Complete surveys on Survey Junkie Money Lessons for Early Teens Lesson 1: Always live within your means ..." How to Make Money as a 13 Year Old in 2019

"...Easily define different kinds of tasks for the participants to perform with question types ranging from verbal tasks, single choice, multiple choice, rating, open ended, to special questions such as: System Usability Scale (SUS) Net Promoter Score (NPS)..." Conduct a usability test

Userlytics, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlytics provides answers to common questions and assistance on their help page. Comprehensive support is available for all user needs.

Popular Business Setting

for Userlytics

Top Industries

Marketing and Advertising
Insurance
Computer Software

Popular in

Enterprise
Mid Market
Large Enterprise

Userlytics is popular in Marketing And Advertising, Insurance, and Computer Software and is widely used by Enterprise, Mid Market, and Large Enterprise.

Userlytics Customer wins, Customer success stories, Case studies

What solutions does Userlytics provide for Engagement Management?

How can Userlytics enhance your Measuring Net Promoter Score process?

11 buyers and buying teams have used Cuspera to assess how well Userlytics solved their Collaboration and Productivity needs. Cuspera uses 262 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS	TESTIMONIALS
Fred Pike Managing Director Northwoods	I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool! Testimonial By Fred Pike
Vincent Mazza Inflexion	I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner! Testimonial By Vincent Mazza
Lynn Bacigalupo Senior Strategist Hathway	Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback. Testimonial By Lynn Bacigalupo

CUSTOMERS	TESTIMONIALS
Fred Pike Managing Director Northwoods	I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool! Testimonial By Fred Pike
Vincent Mazza Inflexion	I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner! Testimonial By Vincent Mazza
Lynn Bacigalupo Senior Strategist Hathway	Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback. Testimonial By Lynn Bacigalupo

Marketing Architects - Marketing And Advertising - Medium

Userlytics helped Marketing Architects test a mortgage and finance webpage for accessibility. The team focused on users with partial blindness, full blindness, and color blindness. They used 60-minut...e usability interviews with people using screen readers and assistive tools. The study found that small changes, like better headings and color choices, can remove barriers. These improvements make digital assets easier to use and help meet accessibility standards.

Duluth Trading Company - Retail - Medium

Userlytics helped Duluth Trading Company scale UX research during a major website redesign. With only one internal UX researcher, Duluth used Userlytics’ consulting team to run unmoderated usability ...studies on product filter layouts. The research validated key design questions and aligned stakeholders with real user insights. Duluth gained actionable data, improved decision-making, and established a scalable research process without adding headcount.

QuillBot - Information Technology And Services - Large

Userlytics helped QuillBot complete 52 research projects in under six months. QuillBot used Userlytics to let non-researchers run usability tests and gather insights. The platform made research easy ...for all teams and improved collaboration. QuillBot used Userlytics for multilingual studies and to test new product features. Userlytics helped QuillBot make better product decisions and scale research fast.

A Canadian credit union - Banking

Userlytics helped a Canadian credit union improve its website usability and membership acquisition. The team analyzed the full prospect journey, from digital ad to sign-up page, to find UX issues and... gaps. Testers found the site clear but noted confusion with calls to action and unclear membership fee details. Users wanted more information about credit unions and clearer explanations of terms. The study revealed that missing information led to hesitancy in joining, guiding the credit union to refine its digital experience.

Blackbaud - Computer Software - Large

Userlytics and Mouseflow helped Blackbaud improve website navigation and demo request flow. The team used moderated usability studies and behavior analytics to find pain points. They found users stru...ggled with the navigation menu and locating relevant product pages. Demo form conversion was low, not due to the form, but because users needed more information before sharing details. Userlytics platform enabled deep user insights and actionable UX improvements.

Auburn University - Education - Large

Userlytics helped Auburn University improve the Raymond J. Harbert College of Business website. The team used unmoderated UX studies to find user pain points and test changes. They focused on navigat...ion, program info, and feedback form access. After two testing rounds, user issues became less severe, especially for MBA program info. The ULX Benchmarking Score dropped due to fewer familiar users, but overall user experience improved.

User Testing Panel - Recruit the right participants

Peers used Userlytics for engagement management and call recording

Userlytics Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.05/5 ★ Read Reviews (1)
Analytics	4.46/5 ★ Read Reviews (23)
Custom Reports	3.37/5 ★ Read Reviews (41)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.05/5 ★ Read Reviews (1)
Analytics	4.46/5 ★ Read Reviews (23)
Custom Reports	3.37/5 ★ Read Reviews (41)

Software Failure Risk Guidance

for Userlytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlytics

Userlytics Corporation News

Product 23/03/2026

New Data Analysis Experience | Userlytics News

Userlytics has launched a revamped Data Analysis experience, enhancing its Metrics section with new visuals and AI tools. The update includes features like Sentiment Analysis and Smart Recommendations, enabling deeper insights into user behavior. This release aims to transform complex data into actionable insights, improving the understanding of user emotions and actions.

Product 23/03/2026

Userlytics Introduces New Features and Joins Inc.5000

Userlytics has introduced several new features to enhance its user experience testing platform, including First Click Testing, X Second Test, and a Figma No-Download Recorder. Additionally, the company has been ranked No. 2871 on the Inc. 5000 list, highlighting its growth. These updates demonstrate Userlytics' commitment to providing innovative tools for UX research.

Product 20/08/2025

Userlytics | Earns Certification ISO 27001

Userlytics has achieved ISO 27001 certification, enhancing its Information Security Management System. This certification underscores Userlytics' commitment to data protection, aligning with GDPR and other regulatory standards, and offers clients increased trust and security. The certification complements Userlytics' existing competitive advantages in the UX research platform market.

Product 20/08/2025

Userlytics Introduces New Features and Joins Inc.5000 | Userlytics

Userlytics has been ranked No. 2871 on the Inc. 5000 list, highlighting its growth in the user experience testing industry. The company has introduced several new features, including First Click Testing, AI UX Insights, and a Figma No-Download Recorder, enhancing its platform's capabilities. These updates aim to improve usability testing for clients worldwide.

More Userlytics News...

Userlytics Corporation Profile

Company Name

Userlytics Corporation

Company Website

https://www.userlytics.com/

HQ Location

San Francisco, California

Employees

11-50

Social

Financials

PRIVATE