Userlytics Overview

Userlytics is a dynamic user testing platform designed to gather authentic customer feedback remotely. It focuses on enhancing user experience (UX) and usability for websites and apps. This tool empowers businesses to understand not just what users do, but what drives their actions. By offering a comprehensive suite of UX research tools, Userlytics becomes a one-stop shop for all user research needs. Its resources hub provides valuable insights into user testing, making it easier for teams to collaborate and improve digital experiences.

Use Cases

Customers recommend Engagement Management, Call Recording, Measuring Net Promoter Score, as the business use cases that they have been most satisfied with while using Userlytics.

Other use cases:

  • Advertisement
  • Onboarding
  • Content Sharing
  • Contract Management
  • Meeting Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Demographic
See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Userlytics.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enhance Customer Relationships
See all business priorities See less business priorities

Userlytics Use-Cases and Business Priorities: Customer Satisfaction Data

Userlytics works with different mediums / channels such as Website. Mobile. Mobile App etc.

Userlytics's features include Recording, Feedback Surveys, SEO, etc. and Userlytics support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Userlytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve used Userlytics multiple times to obtain great, fast, and actionable data on our website as well as our ecommerce listings. They are a great team that hustles to get you impactful insights to help optimize your online presence. We will continu...e to use them in the future to stay on top of critical user insights." - Gregory Yeadon

Userlytics, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlytics provides answers to common questions and assistance on their help page. Comprehensive support is available for all user needs.

Popular Business Setting

for Userlytics

Top Industries

  • Marketing and Advertising
  • Insurance
  • Computer Software

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Userlytics is popular in Marketing And Advertising, Insurance, and Computer Software and is widely used by Enterprise, Mid Market, and Large Enterprise.

Userlytics Customer wins, Customer success stories, Case studies

Why is Userlytics the best choice for Engagement Management?

Why is Userlytics the best choice for Measuring Net Promoter Score?

11 buyers and buying teams have used Cuspera to assess how well Userlytics solved their Collaboration and Productivity needs. Cuspera uses 262 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
Userlytics testimonial

Gregory Yeadon

Brand Manager

Central Garden & Pet
We’ve used Userlytics multiple times to obtain great, fast, and actionable data on our website as well as our ecommerce listings. They are a great team that hustles to get you impactful insights to help optimize your online presence. We will continue to use them in the future to stay on top of crit...ical user insights.

Testimonial By Gregory Yeadon
Userlytics testimonial

Lynn Bacigalupo

Senior Strategist

Hathway
Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback.

Testimonial By Lynn Bacigalupo
Userlytics testimonial

Nik Jamnadas

User Experience Researcher

Microsoft
Userlytics is an excellent tool for unmoderated remote user testing sessions. We often run mobile studies on different mobile platforms in various markets. We are delighted to see Userlytics continuously expand their panel and successfully recruit participants based on our profile requirements, the... rapid turnaround time from launch to completion of a project is what sets them apart, and we are extremely satisfied with their platform and services.

Testimonial By Nik Jamnadas
CUSTOMERS TESTIMONIALS
Userlytics testimonial

Gregory Yeadon

Brand Manager

Central Garden & Pet
We’ve used Userlytics multiple times to obtain great, fast, and actionable data on our website as well as our ecommerce listings. They are a great team that hustles to get you impactful insights to help optimize your online presence. We will continue to use them in the future to stay on top of crit...ical user insights.

Testimonial By Gregory Yeadon
Userlytics testimonial

Lynn Bacigalupo

Senior Strategist

Hathway
Userlytics has helped our team launch several usability tests over the past six months, and I look forward to continuing our work together. I appreciate their commitment to quality across the research process - from the nuances of user recruiting through test execution and evaluation. Our team has ...received excellent quality of user responses and actionable feedback.

Testimonial By Lynn Bacigalupo
Userlytics testimonial

Nik Jamnadas

User Experience Researcher

Microsoft
Userlytics is an excellent tool for unmoderated remote user testing sessions. We often run mobile studies on different mobile platforms in various markets. We are delighted to see Userlytics continuously expand their panel and successfully recruit participants based on our profile requirements, the... rapid turnaround time from launch to completion of a project is what sets them apart, and we are extremely satisfied with their platform and services.

Testimonial By Nik Jamnadas

Marketing Architects - Marketing And Advertising - Medium

Userlytics helped Marketing Architects test a mortgage and finance webpage for accessibility. The team focused on users with partial blindness, full blindness, and color blindness. They used 60-minut...e usability interviews with people using screen readers and assistive tools. The study found that small changes, like better headings and color choices, can remove barriers. These improvements make digital assets easier to use and help meet accessibility standards.

Read on →

Duluth Trading Company - Retail - Medium

Userlytics helped Duluth Trading Company scale UX research during a major website redesign. With only one internal UX researcher, Duluth used Userlytics’ consulting team to run unmoderated usability ...studies on product filter layouts. The research validated key design questions and aligned stakeholders with real user insights. Duluth gained actionable data, improved decision-making, and established a scalable research process without adding headcount.

Read on →

Blackbaud - Computer Software

Userlytics and Mouseflow helped Blackbaud improve its website user experience. The team used Mouseflow to find where users struggled, like the navigation menu and demo booking form. Userlytics ran 60...-minute usability interviews with users from education and nonprofit sectors. They found confusing terms and low demo form conversions. The research focused on navigation, finding relevant pages, and the demo request process. This led to clear insights for website improvements.

Read on →

Marketing Architects - Marketing And Advertising

Userlytics helped Marketing Architects test a mortgage and finance webpage for accessibility. The goal was to make mortgage information easy to access for users with vision challenges. Userlytics ran... 60-minute usability interviews with people using screen readers and assistive tools. The study found that small changes, like better headings and color choices, can remove barriers. Clear labels and organized content improved the user experience for everyone.

Read on →

A Canadian credit union - Banking

Userlytics helped a Canadian credit union improve its website for new member sign-ups. The credit union wanted clearer, more compelling information for potential members. Userlytics recruited testers... across Canada to review the full prospect journey, from digital ads to the sign-up page. Testers liked the website's clarity but found confusing calls to action and unclear fee explanations. The study revealed missing information and user confusion, leading to hesitancy in joining. Userlytics provided insights to address these UX issues.

Read on →

Duluth Trading Company - Retail

Userlytics helped Duluth Trading Company improve its website redesign. Duluth had only one person for UX research and needed more support. Userlytics provided expert guidance and managed user testing.... They ran an unmoderated study to compare filter placements on competitor sites. The research gave Duluth clear insights into user preferences. Duluth used these findings to make better design decisions based on real user feedback.

Read on →

User Testing Panel - Recruit the right participants

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Peers used Userlytics for engagement management and call recording

Userlytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.46/5 ★

Read Reviews (23)
Custom Reports

3.37/5 ★

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.46/5 ★

Read Reviews (23)
Custom Reports

3.37/5 ★

Read Reviews (41)

Software Failure Risk Guidance

?

for Userlytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlytics

Userlytics Corporation News

Product

New Data Analysis Experience | Userlytics News

Userlytics has launched a revamped Data Analysis experience, enhancing its Metrics section with new visuals and AI tools. The update includes features like Sentiment Analysis and Smart Recommendations, enabling deeper insights into user behavior. This release aims to transform complex data into actionable insights, improving the understanding of user emotions and actions.

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Product

Userlytics Introduces New Features and Joins Inc.5000

Userlytics has introduced several new features to enhance its user experience testing platform, including First Click Testing, X Second Test, and a Figma No-Download Recorder. Additionally, the company has been ranked No. 2871 on the Inc. 5000 list, highlighting its growth. These updates demonstrate Userlytics' commitment to providing innovative tools for UX research.

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Product

Userlytics | Earns Certification ISO 27001

Userlytics has achieved ISO 27001 certification, enhancing its Information Security Management System. This certification underscores Userlytics' commitment to data protection, aligning with GDPR and other regulatory standards, and offers clients increased trust and security. The certification complements Userlytics' existing competitive advantages in the UX research platform market.

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Product

Userlytics Introduces New Features and Joins Inc.5000 | Userlytics

Userlytics has been ranked No. 2871 on the Inc. 5000 list, highlighting its growth in the user experience testing industry. The company has introduced several new features, including First Click Testing, AI UX Insights, and a Figma No-Download Recorder, enhancing its platform's capabilities. These updates aim to improve usability testing for clients worldwide.

Read more →

Userlytics Corporation Profile

Company Name

Userlytics Corporation

Company Website

https://www.userlytics.com/

HQ Location

San Francisco, California

Employees

11-50

Social

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Financials

PRIVATE