Unbabel Overview
This is a summary of the comprehensive capabilities and benefits of Unbabel based on over 1339 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Unbabel, AIhelp, everything HelpDesk, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Unbabel is right for your needs? Our Cuspera AI engine can evaluate how Unbabel fits your specific business needs, industry, and context. Get your personalized assessment report today.
Unbabel supports business activities such as:
- Customer Feedback Management
- Helpdesk Management
- Workflow Management
- Communication Management
- Engagement Management
Unbabel can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Scale Best Practices, Grow Market Share, etc. It can help manage these activities if you use Promotions User Generated Content Blogs etc. for these needs. As a solution, Unbabel's capabilities include Ticketing, Personalization, Bot, etc.
Unbabel Consumer Electronics Vertical is its biggest customer base.
Reviews
"Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting. Because the general team can field inquiries, we saw the first response time cut by 50%. " - John Wie
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Unbabel solved their Collaboration and Productivity needs. Cuspera uses 1339 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Unbabel.
Use Cases
Peers recommend Customer Feedback Management , Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using Unbabel.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.45/5 ★ |
"...When asked which general factors had the highest impact on customer satisfaction, nearly all respondents (92%) rated solving the customer s problem as having the most impact, followed by providing knowledgeable support agents (64%) with speed of case resolution (62%) only third most important. ..." New Global Report Reveals 9 in 10 Companies See Self-Service as the Future for Customers |
| measuring customer satisfaction |
4.49/5 ★ |
"...Since easyJet has implemented Unbabel as a solution for our multilingual webchat, we have seen an increase of 4.2% on our CSAT, among other benefits on the operational level...." Seamless Multilingual Translation Services |
| measuring net promoter score |
4.21/5 ★ |
"...Success is measured through customer feedback, customer satisfaction and Net Promoter Score (NPS), speed of response, overall ticket lifecycle, and the extent to which the Level 1 teams are able to resolve tickets successfully without needing to escalate to another team...." Guest Blog: How Springer Nature expanded local language support to 24/7 Customer Service in 11 Languages |
| Helpdesk Management with User Generated Content, Blogs, E-Mail and Chat |
3.95/5 ★ |
"...Quick, native-quality translation for Zenly s emails and help center inside of Zendesk unlocked efficient multilingual support for the business...." Case Studies |
| Workflow Management |
4.58/5 ★ |
"...With Zendesk automating ticket workflows, Unbabel translates multilingual customer service requests...." Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19 |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.45/5 ★ |
"...When asked which general factors had the highest impact on customer satisfaction, nearly all respondents (92%) rated solving the customer s problem as having the most impact, followed by providing knowledgeable support agents (64%) with speed of case resolution (62%) only third most important. ..." New Global Report Reveals 9 in 10 Companies See Self-Service as the Future for Customers |
|
| measuring customer satisfaction |
4.45/5 ★ |
| measuring net promoter score |
4.45/5 ★ |
| Helpdesk Management with User Generated Content, Blogs, E-Mail and Chat |
3.95/5 ★ |
"...Quick, native-quality translation for Zenly s emails and help center inside of Zendesk unlocked efficient multilingual support for the business...." Case Studies |
|
| Workflow Management |
4.58/5 ★ |
"...With Zendesk automating ticket workflows, Unbabel translates multilingual customer service requests...." Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19 |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1339 insights from peers and experts to help you assess how these Unbabel use cases fit your Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting. Because the general team can field inquiries, we saw the first response time cut by 50%. Testimonial By John Wie |
|
|
Unbabel works straight out of the box, and the human element to Unbabel’s translation platform really lends a sense of security and trust. Our customers are demonstrably happier since we began using Unbabel. Testimonial By Lauri Haav |
|
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CSAT results with Unbabel have been absolutely fantastic, better than native performance, at a significantly lower cost point which is great from an efficiency perspective. Testimonial By James Cross |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Wie Director of Customer Experience Logitech |
Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting. Because the general team can field inquiries, we saw the first response time cut by 50%. Testimonial By John Wie |
|
Lauri Haav Head of Customer Loyalty Monese |
Unbabel works straight out of the box, and the human element to Unbabel’s translation platform really lends a sense of security and trust. Our customers are demonstrably happier since we began using Unbabel. Testimonial By Lauri Haav |
|
James Cross Digital & Service Senior Strategy Lead Microsoft |
CSAT results with Unbabel have been absolutely fantastic, better than native performance, at a significantly lower cost point which is great from an efficiency perspective. Testimonial By James Cross |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MoneseRead More |
|
Case Study ExpediaRead More |
|
Case Study KingRead More |
Frequently Asked Questions(FAQ)
for Unbabel
What is Unbabel?
What is Unbabel used for?
What are the top features of Unbabel?
Who uses Unbabel?
What are Unbabel alternatives?
Where is Unbabel located?
Popular Business Setting
for Unbabel
Top Industries
- Consumer Electronics
- Marketing and Advertising
- Design
Popular in
- Mid Market
- Large Enterprise
- Small Business
Peers used Unbabel to Enhance customer relationships and Acquire customers
Unbabel Alternatives
Peer and Expert Opinion on Features
for Unbabel
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (56) |
| Personalization | Read Reviews (27) |
| bot | Read Reviews (6) |
| Micro customer segmenting | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (56) |
| Personalization | Read Reviews (27) |
| bot | Read Reviews (6) |
| Micro customer segmenting | Read Reviews (5) |
IT and Other Capabilities
for Unbabel
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (55) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (55) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (476) |
| Email Support | Read Reviews (19) |
| Chat Support | Read Reviews (32) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (476) |
| Email Support | Read Reviews (19) |
| Chat Support | Read Reviews (32) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (114) |
| Analytics | Read Reviews (61) |
| Custom Reports | Read Reviews (80) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (114) |
| Analytics | Read Reviews (61) |
| Custom Reports | Read Reviews (80) |
Software Failure Risk Guidance
?for Unbabel
Overall Risk Meter
Top Failure Risks for Unbabel
Vendor Profile Details
Company Name
Unbabel
Company Website
https://unbabel.com/HQ Location
Rua Visconde de Santarem 67 Lisbon, Lisbon 1000-286, PT
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