Latest News & Updates on UJET

UJET is pivoting from a traditional CCaaS provider to a CX AI company, introducing innovations like CX AI Accelerators and Spiral, a conversational analytics platform. UJET's new offerings, including... Virtual Agents and Agent Assist, aim to enhance existing tech investments. Upcoming is the Agentic Experience Orchestration (AXO), an AI layer for automating workflows across systems, set for launch in September.
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UJET is evolving from a traditional CCaaS provider to a CX AI company, focusing on AI-driven solutions like Spiral for conversational analytics and BYO-AI integration with Parloa. The company is set ...to launch Agentic Experience Orchestration (AXO) in September, aiming to automate complex workflows and enhance customer experience without disrupting existing systems. UJET's innovations aim to maximize existing tech investments and reduce agent workload.
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UJET released a report highlighting challenges in AI implementation in customer service. Despite high AI usage, 93% of agents feel they can perform without it, citing lack of context and depth. UJET'...s new Agentic Experience Orchestration aims to streamline agent experiences by integrating AI with enterprise systems, enhancing customer interactions and agent efficiency.
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UJET's recent survey reveals that 93% of contact center agents double-check AI-generated information before using it with customers. UJET attributes this to legacy systems and siloed data sources. Th...e company has expanded its Google partnership and acquired Spiral, an AI analytics firm, to enhance its offerings. UJET's Agentic Experience Orchestration aims to solve the "swivel-chair" problem by integrating AI with agent workflows.
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UJET has launched Agentic Experience Orchestration (AXO), a platform that enhances customer experience by integrating enterprise data, customer context, and workflow execution. AXO aims to reduce sys...tem fragmentation and desktop complexity, offering real-time intelligence and click-to-execute integrations. It leverages Spiral's analytics to create a closed-loop model for continuous improvement, targeting legacy enterprises and mid-market buyers seeking efficient deployment without major infrastructure changes.
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UJET has launched Agent Experience Orchestration (AXO), a new software architecture designed to enhance customer experience operations. AXO integrates AI-driven processes to unify enterprise data, au...tomate workflows, and improve agent productivity in contact centers. It provides real-time support to human agents and learns from customer interactions to refine processes, aiming to reduce operational inefficiencies and enhance personalized customer interactions.
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UJET has launched the Agentic Experience Orchestration (AXO), a new AI-driven framework designed to unify CX data across enterprises. AXO introduces a persistent AI layer that integrates with enterpr...ise systems, enhancing agent productivity by automating workflows and reducing complexity. The platform, which aims to improve customer service efficiency and agent experience, will be available to select customers in April 2026 and generally available later in the year.
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UJET has launched Agent Experience Orchestration (AXO), a new customer experience software architecture. AXO integrates enterprise systems like CRM and ERP to automate workflows and enhance contact c...enter operations. It uses AI-driven virtual agents to support human agents with real-time data, improving productivity and customer interactions. This innovation aims to reduce operational inefficiencies and boost ROI through automation.
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UJET has launched Agentic Experience Orchestration (AXO), a new CX software category that integrates AI to streamline enterprise systems and enhance agent productivity. AXO introduces a persistent AI... layer that automates workflows, reducing system complexity and enabling agents to focus on customer relationships. The platform, which promises significant ROI, will be available to select customers in April 2026 and generally available later in the year.
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UJET has launched Agentic Experience Orchestration (AXO), a new AI software category designed to simplify contact center operations. AXO integrates customer conversations with enterprise systems, red...ucing the complexity agents face by automating backend workflows. This AI orchestration layer enhances agent productivity and resolution speed, emphasizing human-centered customer service by allowing agents to focus on complex interactions while AI handles routine tasks.
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UJET has partnered with Google Cloud and AVANT to launch a managed service, Google Cloud CCaaS by UJET, aimed at SMBs and midmarket companies. This offering integrates Google Cloud's contact center a...nd AI technologies, providing advanced customer experience tools without large enterprise commitments. The channel-led model allows partners to focus on sales and advisory roles, while UJET manages implementation and support, enhancing accessibility and reducing costs for smaller businesses.
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UJET has launched a new sales initiative with Google Cloud, introducing Google Cloud CCaaS by UJET. This partnership targets SMB and midmarket sectors via AVANT's distribution channel, offering Googl...e Cloud's AI-powered contact center solutions. The collaboration aims to simplify AI tool adoption for businesses without large enterprise agreements, enhancing customer experience with advanced AI capabilities.
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UJET and Google Cloud have launched a new managed service offering, Google Cloud CCaaS by UJET, targeting SMB and mid-market sectors. This strategic sales motion, delivered through AVANT's TSD channe...l, integrates Google Cloud's AI-powered CX solutions, including Gemini Enterprise for CX and Google CX Agent Studio. The initiative aims to provide businesses with advanced AI tools without large enterprise agreements.
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UJET and Google Cloud have formed a strategic partnership to deliver AI-powered contact center solutions to SMBs and midmarket sectors. The initiative, Google Cloud CCaaS by UJET, leverages AVANT's d...istribution network to offer sophisticated AI tools, including Google's Gemini Enterprise for CX, without large enterprise contracts. This partnership aims to democratize access to advanced customer experience technology, enabling smaller firms to compete with larger enterprises.
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UJET has launched a new channel-led global sales motion in partnership with Google Cloud, targeting SMB and midmarket segments. This initiative introduces Google Cloud CCaaS by UJET, offering AI-powe...red customer experience solutions through AVANT's network. The collaboration aims to simplify the adoption of advanced AI tools for businesses, enhancing customer interactions and operational efficiency.
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UJET has acquired Spiral, a conversational analytics and AI company, to enhance its AI capabilities and customer data analysis. This acquisition will integrate Spiral's technology into UJET's cloud c...ontact center platform, improving customer experience through advanced analytics and predictive capabilities. Spiral will continue as a standalone product, supporting existing customers and enhancing UJET's AI roadmap.
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UJET has raised $76 million in a Series D funding round led by Sapphire Ventures, with participation from KeyCorp, Ion Pacific, and others. The funds will accelerate UJET's development of AI-powered ...customer experience technologies and expand its market reach. UJET's strategy includes integrating generative AI with its cloud contact center solutions and enhancing its workforce management and analytics capabilities.
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UJET has appointed Jason Royer as CFO to strengthen its executive team ahead of launching the Agentic Experience Orchestration platform. Royer will oversee financial strategy as UJET expands its AI-p...owered customer engagement platform. His appointment aligns with UJET's efforts to scale its business and integrate AI with human agents in customer service.
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UJET has been ranked first in Info-Tech Research Group's 2026 midmarket CCaaS Data Quadrant, based on verified user reviews. This ranking highlights UJET's strong performance in product features, usa...bility, and overall user satisfaction, reflecting the experiences of contact center professionals.
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UJET has been ranked as the #1 product in Info-Tech's 2026 Midmarket CCaaS Data Quadrant, achieving the highest composite satisfaction score among midmarket CCaaS vendors. UJET excelled in nine of el...even vendor capability areas, including ease of implementation and vendor support. This recognition highlights UJET's strong customer satisfaction and innovation in AI-powered customer experience solutions.
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UJET has been ranked as the highest-rated product in Info-Tech’s 2026 Midmarket CCaaS Rankings. The company achieved a composite satisfaction score of 8.6 out of 10, with high marks in categories l...ike Ease of Implementation and Vendor Support. UJET's recognition is based on 317 verified reviews, highlighting its strong customer satisfaction and innovative AI-powered contact center solutions.
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UJET has been ranked #1 in Info-Tech's 2026 Midmarket CCaaS Data Quadrant, achieving the highest satisfaction score of 8.6/10 among midmarket CCaaS vendors. UJET excelled in nine of eleven vendor cap...ability areas, including ease of implementation and vendor support. This recognition underscores UJET's leadership in AI-powered customer experience solutions.
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UJET, a US-based AI technology company, has chosen Porto for its first European technology hub. This move will double its workforce in the region, leveraging Portugal's skilled talent and tech ecosys...tem to enhance customer experience solutions.
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UJET has opened its first office in Porto, Portugal, marking a strategic move to establish a European tech hub focused on AI-driven customer experience innovation. This expansion aims to leverage loc...al talent for software engineering and product management, reinforcing UJET's commitment to technological growth and innovation in Europe.
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