Customer Success & Customer Retention Software with an all-in-one Customer OS.
AI Powered
Latest Product Updates and Feature Enhancements on Totango
Totango Announces AI-Driven Churn Intelligence Solution Following Acquisition of Technology and Team from Parative AI
Totango has launched Unison, an AI-driven growth intelligence engine, following its acquisition of Parative AI's technology and team. Unison offers churn intelligence solutions to predict customer ch...urn and identify expansion opportunities. This makes Totango the only enterprise CSP with enterprise-grade AI models. Keith Frankel, former CEO of Parative, joins Totango as Chief Product Officer to lead product and engineering efforts.
Mergers, Acquisitions, and Business Moves by Totango
Totango and Catalyst Merge, Providing Customer Success and GTM Teams With a Cutting-Edge, Unified Product To Power Customer-Led Growth
Totango and Catalyst have merged to create a unified customer success platform aimed at enhancing post-sale revenue growth. This merger combines Totango's enterprise-level security and integrations w...ith Catalyst's advanced workflow capabilities, offering a comprehensive solution for managing customer lifecycles. The new platform, supported by Great Hill Partners, will focus on AI-driven insights to optimize customer retention, renewals, and expansion, positioning the combined entity as a leader in customer-led growth.
Awards, Recognitions, and Industry Achievements of Totango
Totango Named a Leader in Customer Success Platforms | Nation/World | bdtonline.com
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving the highest score of 4.5 out of 5 in Strategy. This accolade highlights Totango's leaders...hip in customer revenue retention and expansion.
Totango Named a Leader in Customer Success Platforms
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving a top strategy score of 4.5 out of 5. The company excels in roadmap innovation, pricing f...lexibility, and retention optimization. CEO Keith Frankel emphasizes Totango's focus on AI-driven customer outcomes and transforming post-sales into a growth engine.
Corporate News and Organizational Updates on Totango
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango and Catalyst, now a merged entity, achieved significant milestones in their first quarter, surpassing booking targets by 150%. They received accolades from G2, Pavilion, and Forbes, highlight...ing their leadership and innovation in customer success. New AI-driven analytics features were launched to enhance customer engagement and decision-making. Notable recognitions include Edward Chiu and Karen Budell being named top executives to watch.
