Tailfin Boosts Customer Service Efficiency with Tidios Lyro AI, Achieving 71% Resolution Rate
Tailfin, a UK-based bikepacking equipment manufacturer, significantly improved its customer service efficiency by implementing Tidio's Lyro AI. This AI solution resolved 71% of customer inquiries aut...omatically, saving nearly 400 hours of support time in just 30 days. The integration with WooCommerce enabled seamless order tracking, enhancing customer experience and allowing support staff to focus on complex inquiries.
VisaEnvoy Streamlines Immigration Consultancy with Tidios AI Platform, Boosting Engagement by 36%
VisaEnvoy, an Australian immigration consultancy, improved client engagement by 36% using Tidio's AI multi-channel support platform. The solution unified communication across six international domain...s, automated lead qualification, and enhanced user experience. This implementation resulted in a higher conversion rate and reduced manual workload, positioning VisaEnvoy for continued success in the immigration consultancy sector.
Dominius AS Transforms Customer Engagement with Tidios Lyro AI, Increasing Resolution Rates by 86%
Dominius AS, a Norwegian manufacturer, implemented Tidio's Lyro AI to automate customer inquiries, achieving an 86% resolution rate. The AI platform improved lead generation and customer engagement, ...allowing the company to efficiently manage communications despite limited staff. Lyro AI's advanced capabilities and intuitive interface helped streamline operations and maintain high service quality.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidios AI Agent
Monster Tires improved its customer support and sales efficiency by implementing Tidio's AI-powered platform. The integration automated routine quote requests, freeing up 30% of sales reps' time for ...complex consultations. The platform's features, including intelligent visitor tracking and streamlined sales processes, led to a 44% bot engagement rate and a 26.23% contact conversion rate. Monster Tires plans to expand its use of Tidio's advanced AI capabilities.
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced its previous AI chatbot with Tidio's Lyro AI, achieving a 20x improvement in resolution rates from 2-3% to 53%. This transition enhanced Secureframe's ability to handle complex c...ompliance inquiries, improved customer experience, and increased internal team efficiency. Tidio's Lyro AI provided seamless CRM integration, high success rates, and comprehensive onboarding, making it a strategic choice for Secureframe's customer support transformation.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel improved team workflow and customer support by deploying Tidios AI-powered customer service platform. The implementation streamlined communication, enhanced response times, and optimize...d support operations. Tidios automation features and Lyro AI agent enabled Global Travel to deliver faster, more efficient service, driving measurable improvements in customer experience and internal collaboration.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma improved its customer support efficiency by deploying Tidio's Lyro AI Agent, achieving an 89% resolution rate. The case study highlights how Lyro automated responses and optimized workflows, l...eading to faster issue resolution and enhanced customer satisfaction for Axioma.
