Retail Case Studies and Customer Success Stories with Tenfold
Wayfair
- Retail
- Very Large
Boston, USA
Wayfair used Tenfold CTI for Salesforce to give 700+ agents instant access to customer data. This solved their problem of... buried information and low connection rates. In six months, outbound call volume doubled and connection rates rose by 30%. Productivity gains equaled adding 38 employees. Managers gained new analytics and coaching tools. Wayfair logged over 2.3 million calls in the first six months.
Tenfold CTI for Salesforce helped Wayfair boost agent productivity, saving hours equal to 38 new employees in six months. Wayfair's 700+ agents... gained instant access to customer data, improving connection rates by 30%. Outbound call volume doubled after implementation. In the first six months, agents logged over 2.3 million calls and 71,869 hours of talk time. Team managers used new analytics and gamification to drive performance.
Tenfold CTI for Salesforce helped Wayfair solve the problem of agents lacking access to customer data during calls. Wayfair used Tenfold... to connect their phone system and CRM, giving agents real-time customer context and automated call logging. Connection rates increased by 30%. Outbound call volume doubled. In six months, productivity gains equaled 38 new employees. Wayfair logged over 2.3 million calls and saved 15 times more employee hours in six months.
Transamerica used Tenfold to centralize data and streamline workflows in Salesforce. Advisors now save 32-64 minutes of outbound time each... day. This boost in productivity equals one extra advisor for every seven on staff. Call Quality Managers can review twice as many advisor calls monthly. The improvements led to $3.2 million in new revenue per year. Tenfold also improved customer engagement and Salesforce adoption.
Tenfold helped Transamerica boost Salesforce adoption and streamline workflows for 1,750 users. Advisors now save 32-64 minutes of outbound time... daily, equal to one extra advisor for every seven. Tenfold unified data from Avaya, Verint, and Salesforce, improving analytics and call review capacity. Financial advisors secured $3.2M in new revenue per year. The solution enhanced customer engagement and management transparency.
Tenfold helped Transamerica improve Salesforce adoption and unify data from multiple systems. Advisors used Tenfold’s CTI for Salesforce to streamline... workflows and save time. Each advisor now saves 32-64 minutes of outbound time per day. Call Quality Managers can review twice as many advisor calls each month. These changes led to $3.2 million in new revenue per year for Transamerica.
Education Case Studies and Customer Success Stories with Tenfold
Ferris State University
- Education
- Large
Big Rapids, USA
Tenfold helped Ferris State University make admissions more efficient. The admissions office unified student data from Salesforce and Banner using... Tenfold. Staff could log call notes in one place and access student info quickly. Click-to-dial and call logging features reduced call times from 3 minutes to 1–2 minutes. Recruiters reached more students and built better relationships. Productivity increased and error rates dropped.
Tenfold CTI for Salesforce helped Ferris State University unify student data across Salesforce and Banner. The admissions office managed 200... to 500 calls daily and struggled with fragmented data and slow workflows. Tenfold integrated their CRM and telephony, making call logging and student information access seamless. Productivity increased, error rates dropped, and call handling time decreased from 3 minutes to as little as 1 minute. Staff and student representatives found their jobs easier and more efficient.
Tenfold helped Ferris State University unify student data across Salesforce, Banner, and their phone system. The admissions office faced high... call volumes and struggled with scattered data. Tenfold’s CTI for Salesforce let staff log call notes in one place and access student info easily. Click-to-dial and call logging features made recruitment faster and reduced errors. Staff say Tenfold made their jobs easier and improved student relationships.
