Tenfold CTI for Salesforce helped Wayfair solve the problem of agents lacking access to customer data during calls. Wayfair used Tenfold to connect their phone system and CRM, giving agents real-time... customer context and automated call logging. Connection rates increased by 30%. Outbound call volume doubled. In six months, productivity gains equaled 38 new employees. Wayfair logged over 2.3 million calls and saved 15 times more employee hours in six months.
Tenfold helped Transamerica improve Salesforce adoption and unify data from multiple systems. Advisors used Tenfold’s CTI for Salesforce to streamline workflows and save time. Each advisor now saves ...32-64 minutes of outbound time per day. Call Quality Managers can review twice as many advisor calls each month. These changes led to $3.2 million in new revenue per year for Transamerica.
Tenfold helped Ferris State University unify student data across Salesforce, Banner, and their phone system. The admissions office faced high call volumes and struggled with scattered data. Tenfold’s... CTI for Salesforce let staff log call notes in one place and access student info easily. Click-to-dial and call logging features made recruitment faster and reduced errors. Staff say Tenfold made their jobs easier and improved student relationships.
