Latest Product Updates and Feature Enhancements on Talkdesk
Talkdesk earns ISO/IEC 42001 certification - MarTech Cube
Talkdesk has achieved ISO/IEC 42001 certification, validating its AI governance framework for customer experience automation. This certification ensures that Talkdesk's AI systems meet global standar...ds for transparency, security, and risk management, reinforcing customer trust and facilitating the scaling of AI capabilities across customer journeys.
Talkdesk launches Commerce Orchestration powered by Customer Experience ...
Talkdesk has launched Commerce Orchestration, a new solution powered by its Customer Experience platform. This product aims to enhance customer interactions by integrating various commerce processes ...within a unified system, leveraging AI and cloud technologies to improve efficiency and user engagement.
Talkdesk Commercial & Residential Services Experience Cloud automates ...
Talkdesk introduced the Commercial & Residential Services Experience Cloud, a customer experience automation platform designed for service-based industries like home services and logistics. It automa...tes interactions such as scheduling and billing using AI, enhancing efficiency and customer satisfaction. Companies like Right Time and JK Moving have adopted this solution to modernize operations and improve customer service.
Talkdesk expands integration with Epic to deliver artificial intelligence-powered, automated outbound engagement
Talkdesk expands integration with Epic to deliver artificial intelligence-powered, automated outbound engagement
Talkdesk streamlines multi-storefront experiences for retailers and ...
Talkdesk streamlines multi-storefront experiences for retailers and ...
Talkdesk introduces new multi-storefront capability for retailers - Yahoo Finance
Talkdesk has launched the Multi-Store Commerce Integration, a new feature within its Retail Experience Cloud, allowing retailers to manage customer service across multiple storefronts, including Shop...ify, BigCommerce, and Salesforce Commerce Cloud, from a single platform. This integration enhances customer experience by streamlining agent workflows and providing consistent support, while also simplifying deployment and scalability for retailers.
Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance
Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with da...ta residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud - IT Business Net
Talkdesk has launched its UK Regional Cloud, expanding its global network to support data residency and privacy compliance for UK customers. This deployment enhances voice quality and customer experi...ence by hosting the platform closer to users. The initiative is part of Talkdesk's strategy to provide secure, high-performing cloud solutions globally, particularly benefiting regulated industries like banking and healthcare.
Talkdesk Travel and Hospitality Experience Clouds enable first-class, personalized service across the entire guest journey, increasing customer satisfaction and loyalty - TradingView
Talkdesk has launched Travel Experience Cloud and Hospitality Experience Cloud, two AI-powered customer experience platforms tailored for the travel and hospitality sectors. These solutions offer dig...ital-first, agentless support, low-code tools, and pre-built integrations with industry systems, enabling providers to streamline operations, enhance guest satisfaction, and build loyalty through personalized, seamless service.
Talkdesk shatters outdated customer experience paradigm with launch of ...
Talkdesk launched the Customer Experience Automation (CXA) platform, introducing a new software category that automates complex customer journeys using multi-agent AI orchestration. This platform rep...laces traditional workflows with intelligent, autonomous AI agents, enhancing customer interactions across industries like healthcare and financial services. CXA aims to deliver scalable, outcome-focused services, improving efficiency without sacrificing personalization.
Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition - TradingView
Talkdesk has achieved full FedRAMP authorization for its CX Cloud Government Edition, confirming compliance with U.S. federal security standards for cloud service providers. This certification enable...s Talkdesk to deliver its AI-powered cloud contact center platform to federal, state, and higher education agencies, supporting secure and modernized public sector customer service.
Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition
Talkdesk has achieved full FedRAMP authorization for its CX Cloud Government Edition, enabling U.S. federal agencies to securely deploy its AI-powered cloud contact center platform. This certificatio...n demonstrates compliance with strict federal security standards, expanding Talkdesks reach in the public sector and supporting government digital transformation initiatives.
Talkdesk revolutionizes the way utilities companies deliver - GlobeNewswire
Talkdesk has launched the Utilities Experience Cloud, an AI-powered customer experience platform designed for utility providers. The solution enables utilities to deliver fast, proactive, and persona...lized omnichannel support. By integrating industry-trained AI and intelligent automation, the platform streamlines customer interactions for common and complex issues, improving service during outages and billing inquiries.
Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and ...
Talkdesk extends sales and service beyond regular business hours to enhance customer and agent satisfaction.
Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire
Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex ta...sks.
Strategic Partnerships and Integrations of Talkdesk
UiPath and Talkdesk collaborate to transform customer experience journeys
UiPath and Talkdesk have partnered to enhance customer experience journeys. This collaboration aims to integrate UiPath's automation capabilities with Talkdesk's AI-driven contact center solutions, p...roviding seamless and efficient customer service operations.
UiPath and Talkdesk join forces to transform customer experience journeys - Directors Club News -
UiPath and Talkdesk have integrated their technologies to enhance customer experience automation. This collaboration combines Talkdesk's AI solutions with UiPath's automation capabilities to streamli...ne processes like prior patient authorization in healthcare. The integration aims to improve efficiency, accuracy, and customer satisfaction by automating complex document processing and reducing call times.
Talkdesk expands Microsoft partnership with deepened Microsoft Teams ...
Talkdesk has expanded its partnership with Microsoft by enhancing the integration of Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) available on the Microsoft Azure ...Marketplace. This collaboration enables organizations to embed Talkdesk's contact center capabilities within Microsoft Teams, enhancing productivity and customer interactions. The availability of Talkdesk CXA on Azure Marketplace allows for faster deployment of AI agents, improving efficiency and customer satisfaction.
Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement - Yahoo Finance
Talkdesk has expanded its app partnership with HubSpot, enhancing their integration to provide a unified AI-powered customer engagement platform. This collaboration allows sales and service teams to ...access a seamless workspace within HubSpot, improving productivity and customer interactions through AI-driven automation and insights.
Talkdesk and Epic Integrate to Automate Patient Outreach with AI
Talkdesk has integrated its Talkdesk Advanced Dialer with Epic through the Epic Workshop program, automating patient outreach for healthcare organizations. This integration connects Epic workqueues a...nd Cheers outreach campaigns to Talkdesk's AI-powered contact center, enabling automated communication via digital channels and phone calls. It streamlines workflows, reduces manual tasks, and enhances patient engagement and satisfaction.
Awards, Recognitions, and Industry Achievements of Talkdesk
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service, marking its fifth consecutive year in this position. This recognition is attributed to Talkdesk's ...commitment to AI-powered omnichannel service and recent enhancements to its CX Cloud and Industry Experience Cloud platforms. The company's Customer Experience Automation platform, launched in June 2025, replaces fragmented workflows with intelligent AI agents, improving service delivery across various industries.
Talkdesk named to Forbes Cloud 100 for seventh consecutive year
Talkdesk has been named to the Forbes Cloud 100 list for the seventh consecutive year, recognizing its leadership in customer experience automation. This accolade highlights Talkdesk's innovation in ...using AI to enhance customer service, emphasizing its role in transforming customer journeys through autonomous AI agents.
Talkdesk recognized for exceptional customer experience in the 2025 Excellence in Customer Service Awards - Business Wire
Talkdesk received the 2025 Excellence in Customer Service Award from the Business Intelligence Group. The Talkdesk Customer Care team won in the Transformation of the Year category, recognized for ad...vancing AI-driven customer experience and demonstrating leadership in service excellence.
Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products
Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to custome...r experience and innovation, outperforming key competitors.