Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
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Latest Product Updates and Feature Enhancements on Talkdesk
Talkdesk introduces new multi-storefront capability for retailers - Yahoo Finance
Talkdesk has launched the Multi-Store Commerce Integration, a new feature within its Retail Experience Cloud, allowing retailers to manage customer service across multiple storefronts, including Shop...ify, BigCommerce, and Salesforce Commerce Cloud, from a single platform. This integration enhances customer experience by streamlining agent workflows and providing consistent support, while also simplifying deployment and scalability for retailers.
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud - IT Business Net
Talkdesk has launched its UK Regional Cloud, expanding its global network to support data residency and privacy compliance for UK customers. This deployment enhances voice quality and customer experi...ence by hosting the platform closer to users. The initiative is part of Talkdesk's strategy to provide secure, high-performing cloud solutions globally, particularly benefiting regulated industries like banking and healthcare.
Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance
Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with da...ta residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.
Talkdesk Travel and Hospitality Experience Clouds enable first-class, personalized service across the entire guest journey, increasing customer satisfaction and loyalty - TradingView
Talkdesk has launched Travel Experience Cloud and Hospitality Experience Cloud, two AI-powered customer experience platforms tailored for the travel and hospitality sectors. These solutions offer dig...ital-first, agentless support, low-code tools, and pre-built integrations with industry systems, enabling providers to streamline operations, enhance guest satisfaction, and build loyalty through personalized, seamless service.
Talkdesk revolutionizes the way utilities companies deliver - GlobeNewswire
Talkdesk has launched the Utilities Experience Cloud, an AI-powered customer experience platform designed for utility providers. The solution enables utilities to deliver fast, proactive, and persona...lized omnichannel support. By integrating industry-trained AI and intelligent automation, the platform streamlines customer interactions for common and complex issues, improving service during outages and billing inquiries.
Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition
Talkdesk has achieved full FedRAMP authorization for its CX Cloud Government Edition, enabling U.S. federal agencies to securely deploy its AI-powered cloud contact center platform. This certificatio...n demonstrates compliance with strict federal security standards, expanding Talkdesks reach in the public sector and supporting government digital transformation initiatives.
Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition - TradingView
Talkdesk has achieved full FedRAMP authorization for its CX Cloud Government Edition, confirming compliance with U.S. federal security standards for cloud service providers. This certification enable...s Talkdesk to deliver its AI-powered cloud contact center platform to federal, state, and higher education agencies, supporting secure and modernized public sector customer service.
Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire
Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex ta...sks.
Talkdesk expands global network of regional cloud deployments with new Australia Regional Cloud
Talkdesk expands its regional cloud network with a new deployment in Australia, enhancing data compliance and voice quality for APAC customers. This move supports industries like banking, retail, and... healthcare in meeting local data privacy requirements.
Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications - Yahoo Finance
Talkdesk improves customer service by adding AI features to customer management and helpdesk tools.
Strategic Partnerships and Integrations of Talkdesk
Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement - Yahoo Finance
Talkdesk has expanded its app partnership with HubSpot, enhancing their integration to provide a unified AI-powered customer engagement platform. This collaboration allows sales and service teams to ...access a seamless workspace within HubSpot, improving productivity and customer interactions through AI-driven automation and insights.
Talkdesk and Epic Integrate to Automate Patient Outreach with AI
Talkdesk has integrated its Talkdesk Advanced Dialer with Epic through the Epic Workshop program, automating patient outreach for healthcare organizations. This integration connects Epic workqueues a...nd Cheers outreach campaigns to Talkdesk's AI-powered contact center, enabling automated communication via digital channels and phone calls. It streamlines workflows, reduces manual tasks, and enhances patient engagement and satisfaction.
Awards, Recognitions, and Industry Achievements of Talkdesk
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service, marking its fifth consecutive year in this position. This recognition is attributed to Talkdesk's ...commitment to AI-powered omnichannel service and recent enhancements to its CX Cloud and Industry Experience Cloud platforms. The company's Customer Experience Automation platform, launched in June 2025, replaces fragmented workflows with intelligent AI agents, improving service delivery across various industries.
Talkdesk named to Forbes Cloud 100 for seventh consecutive year
Talkdesk has been named to the Forbes Cloud 100 list for the seventh consecutive year, recognizing its leadership in customer experience automation. This accolade highlights Talkdesk's innovation in ...using AI to enhance customer service, emphasizing its role in transforming customer journeys through autonomous AI agents.
Talkdesk recognized for exceptional customer experience in the 2025 Excellence in Customer Service Awards - Business Wire
Talkdesk received the 2025 Excellence in Customer Service Award from the Business Intelligence Group. The Talkdesk Customer Care team won in the Transformation of the Year category, recognized for ad...vancing AI-driven customer experience and demonstrating leadership in service excellence.
Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products
Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to custome...r experience and innovation, outperforming key competitors.
Talkdesk named Best Unified Customer Experience by Vendors in ...
Talkdesk was awarded Best Unified Customer Experience by the Vendors in Partnership Awards for its AI-powered customer experience technology tailored for retail enterprises.
Talkdesk Powers Johns Hopkins with AI to Transform Contact Center ...
Johns Hopkins Health System has chosen Talkdesk Healthcare Experience Cloud to upgrade its contact center operations. This initiative aims to enhance patient engagement through AI-powered self-servic...e, intelligent routing, and omnichannel capabilities. The integration with Epic's EHR system will streamline workflows, improving service delivery and operational efficiency.
Johns Hopkins Health System selects Talkdesk for contact center enhancement - KRON4
Johns Hopkins Health System has chosen Talkdesk's Healthcare Experience Cloud to enhance its contact center operations. This deployment will utilize AI-powered self-service, intelligent routing, and ...integration with Epic's EHR system to improve service delivery and patient communications. The initiative is part of a broader technology upgrade to modernize customer interactions and operational efficiency.
Talkdesk selected by Cegeka to modernize customer experience - TradingView
Cegeka, a global IT solutions provider, has chosen Talkdesk to modernize its customer experience operations. Cegeka will deploy the Talkdesk CX Cloud platform, leveraging omnichannel features, AI-pow...ered tools, live chat, voice bots, and advanced analytics to enhance customer engagement and streamline support across channels.
Talkdesk selected by Cegeka to modernize customer experience
Cegeka, a global IT solutions provider, has chosen Talkdesks AI-powered cloud contact center platform to modernize its customer experience. The deployment will enable Cegeka to deliver consistent, hi...gh-quality support and improve customer engagement across multiple channels, leveraging Talkdesks omnichannel capabilities and advanced AI tools.
Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire
German airline Condor selects Talkdesk to enhance its customer experience by implementing Talkdesk CX Cloud and integrating with Salesforce for improved customer interactions.
