Retail Case Studies and Customer Success Stories with Synerise Platform
Mój grocery retailer
- Retail
- Large
Synerise AI helped Mój grocery retailer move from mass promotions to personalized offers. The retailer used behavioural AI to analyze... every customer action and predict the best promotion for each person. This led to a 30% increase in average spend and a 35% rise in shopping frequency. The AI-driven approach outperformed traditional methods by 4–5 times. Real-time decisioning at checkout boosted redemption rates by 200%. The retailer reached up to 70% of target groups with boosters, adding 30% more campaign revenue.
A leading European marketplace
- Retail
- Very Large
Synerise powered a four-stage transformation for a leading European marketplace using behavioral AI. The platform unified 736M profiles and drove... up to 2.6× higher revenue per user in accessory cross-sell. Conversion rates on high-margin products increased by up to 170%. Key improvements included identity resolution, AI recommendations, omnichannel predictions, and a conversational shopping assistant. Lessons learned stressed the importance of persistent customer IDs, AI guardrails, and native mobile integration.
Synerise helped eobuwie. pl manage growing data from 17 European markets. The AI-driven platform enabled real-time product recommendations and cross-selling...between eobuwie.pl and MODIVO. Data-driven segmentation and AI time optimization improved customer engagement. eobuwie.pl now manages over 30 business profiles in real time. The solution supports their leadership in footwear e-commerce and boosts customer satisfaction.
Synerise platform helped Taniaksiążka. pl boost customer relations during Black Week. The company used real-time data and omnichannel communication to...reach customers by email, sms, and web push. Two automation scenarios targeted both active and inactive users. VIP customers saw a 10% higher average cart value. VIP segment sales jumped by 350%.
Marketing Investment Group (MIG)
- Retail
- Very Large
Synerise AI-driven personalization platform helped Marketing Investment Group (MIG) centralize customer data across 14 countries and 450 outlets. MIG used AI... recommendations to boost loyalty and retention. The solution enabled a single loyalty program for all brands. MIG now handles millions of inquiries daily and operates 30+ e-stores. Performance analysis improved marketing and sales activities across channels.
Synerise AI Recommendations helped Las Tijeras Mágicas boost sales by 10%. The company switched to Synerise to improve product suggestions.... The AI solution delivered better recommendations to customers. This led to higher sales and improved customer experience. Las Tijeras Mágicas saw fast results after implementation.
Synerise helped YES, a top Polish jewelry retailer, boost December sales by 60%. YES used AI product recommendations and improved... their loyalty program. They identified 125 unique customer groups with RFM analysis. The average basket value rose by 35% with recommended products. YES saw better customer engagement and streamlined sales tools.
Synerise helped Nike Chile boost sales per ticket by 30% and grow orders by 26%. The AI-driven personalization engine automated... cart recovery, product recommendations, and real-time campaigns across email and WhatsApp. Nike Chile used Synerise to personalize every customer interaction and support international buyers. Marketing tasks that took hours now finish in minutes. Nike Chile saw higher conversion rates and new revenue streams from global customers.
Synerise’s AI-driven platform helped Empik, a top Polish retailer, improve its omnichannel strategy. Empik used Synerise to connect online and... offline shopping, making the customer experience smoother. The platform enabled real-time product recommendations and better personalization. This led to higher customer satisfaction and increased sales. Empik gained a stronger position in the retail and e-commerce market with advanced data analytics and automation.
Synerise helped YES, a jewelry retailer, boost sales during peak periods. YES used Synerise's personalization platform to deliver targeted marketing... and improve customer engagement. The solution focused on real-time data and automation to tailor offers. YES saw increased sales and better customer loyalty. The case highlights the impact of advanced personalization in retail.
Synerise platform helped Taniaksiążka. pl boost customer engagement during Black Week. The company used real-time data for email, SMS, and...web push campaigns. Two automation scenarios targeted both active and inactive users. VIP customers saw a 10% higher average cart value. VIP segment sales jumped by 350%.
Synerise's AI-driven platform helped Empik Group boost conversion rates and customer satisfaction. Empik used real-time data to give shoppers personalized... product recommendations and stock updates. Customers saw only items available at their favorite store and got alerts when out-of-stock products were found nearby. This seamless omnichannel experience increased engagement, reduced cart abandonment, and drove sales both online and in stores. Empik strengthened its position as a top retailer in Poland with these AI-powered solutions.
Synerise powered Empik's Advent Calendar campaign, boosting daily engagement and app usage. The campaign used real-time automation, secure voucher codes,... and gamified boosters to drive repeat visits. Customers received unique offers online and in stores, with barcode integration at POS. Microsoft Teams alerts kept staff updated on voucher status. Empik created a scalable, omnichannel engagement model for future campaigns.
Synerise helped Taniaksiazka. pl, Poland's largest online bookstore, boost customer engagement during Black Week. The platform enabled real-time omnichannel campaigns...across email, sms, and webpush. VIP customer segment grew by 5,000, with a 350% increase in VIP sales. Average cart value for VIPs rose by 10%. The campaign drove a 400% daily increase in VIP customers and raised VIP sales share to over 25%.
Synerise helped eobuwie. pl manage growing data and improve customer experience. The platform unified behavioral data and enabled real-time personalization....Artificial intelligence powered product recommendations and dynamic content. Eobuwie.pl used Synerise to send targeted emails, SMS, and push notifications. The solution supported their omnichannel retail strategy and digital transformation.
Synerise’s AI-driven platform helped Empik Group boost sales and customer satisfaction. Empik used real-time data to give shoppers personalized product... recommendations and instant stock updates. Customers saw only items available at their favorite store, both online and in the app. The system sent alerts when out-of-stock products were available nearby. This seamless omnichannel experience increased conversion rates and reduced abandoned carts.
Synerise powered Empik's Advent Calendar campaign, boosting daily app engagement and connecting online and offline shopping. Empik used real-time analytics,... dynamic content, and unique coupon codes to drive customer visits and sales. Gamified boosters rewarded repeat interactions, keeping users engaged all December. Integration with POS and Microsoft Teams ensured smooth operations and communication. The campaign delivered a seamless omnichannel experience for over 11 million customers.
Synerise helped Yes, a leading Polish jewelry retailer with 160 stores, solve online sales tool and data integration issues. Yes used Synerise... for AI product recommendations, loyalty program support, and customer retention scenarios. The company saw a 60% increase in sales during December and a 35% rise in average basket size with recommended products. RFM analysis identified 125 unique customer groups. Quick integration and tailored offers improved customer experience.
Synerise helped Azagroup improve profits by using advanced data segmentation. The company used Synerise to divide customer data into precise... groups. This allowed for better targeting and higher sales. Azagroup saw a clear increase in profits after using the platform. The solution focused on retail analytics and customer segmentation.
Synerise helped TaniaKsiazka. pl improve customer relations during Black Week. The company used Synerise's marketing automation tools to send personalized...messages. This increased customer engagement and loyalty. TaniaKsiazka.pl strengthened its brand and built better relationships with shoppers. The solution made communication more effective and timely.
Synerise helped eobuwie. pl improve the purchasing path for their customers. The solution focused on optimizing the customer journey in...the retail sector. eobuwie.pl worked with Synerise to enhance the shopping experience. The cooperation aimed to make buying easier and more efficient. Results included a smoother process for customers and better business outcomes.
Synerise helped Marketing Investment Group personalize the customer experience. The company wanted to improve engagement and loyalty. Synerise provided advanced... personalization tools for retail. As a result, Marketing Investment Group delivered more relevant offers to customers. This led to better customer satisfaction and increased sales.
Synerise AI helped Las Tijeras Magicas boost sales. The company used AI-driven recommendations to improve customer engagement. The solution increased... sales and enhanced the shopping experience. Las Tijeras Magicas saw better results with Synerise's retail technology.
Synerise helped Empik use AI and real-time data analytics to personalize shopping for over 11 million customers. Empik integrated behavioral... and transactional data from its website, app, and 370+ stores. The solution enabled personalized recommendations, automated marketing, and advanced customer segmentation. In 2024, Empik ran over 1 billion personalized campaigns, with automated campaigns achieving a conversion rate five times higher than standard mass campaigns. Empik now delivers unique, data-driven experiences across all channels.
Synerise helped Nike Chile boost sales per ticket by 30% using AI-powered personalization. The platform automated email, WhatsApp, and on-site... campaigns, driving a 26% increase in orders and 30% growth in demand. WhatsApp campaigns achieved over 2.5% conversion. Synerise's automation cut marketing execution time from hours to minutes. Nike Chile now focuses more on business strategy and less on manual tasks.
Banking Case Studies and Customer Success Stories with Synerise Platform
mBank
- Banking
- Large
Synerise helped mBank boost lead generation by 60%. The bank used Synerise for real-time customer analytics and omnichannel personalization. mBank... achieved a 1 week time to market for new use cases. Personalized campaigns on the website grew by 50%. Synerise's automation and NLP tools improved customer feedback collection and campaign results.
Synerise BaseModel. ai helped BNP Paribas automate raw data transformation into behavioral profiles. The bank used this AI solution to...deliver more personalized and timely customer offers. Customers now get messages and offers that match their needs. BNP Paribas improved customer satisfaction and loyalty. The bank also optimized marketing costs and analysis processes with advanced data analytics.
BaseModel. ai helped BNP Paribas automate the creation of behavioral profiles from raw data. The bank used this AI solution...to deliver more personalized and timely offers to customers. The implementation reduced time to results from months to days. BNP Paribas improved customer satisfaction and loyalty by tailoring messages and offers. The solution also optimized marketing costs and analysis processes.
Synerise platform helped mBank unify customer data from all channels for real-time analytics. mBank used Synerise AI to personalize communication... and offers. The bank saw a 50% quarterly growth in personalized campaigns and a 10% increase in cash loan form conversions. Synerise enabled 31.5% yearly growth in investment sales from targeted campaigns. mBank tracked 32 million events daily and generated 60% more sales leads using Synerise automation.
Synerise helped mBank improve customer experience with real-time analytics and automation. mBank faced challenges with 360-degree customer analytics and needed... better personalization across channels. Synerise enabled faster time to market and used NLP for customer feedback. mBank saw a 60% increase in leads and 50% more personalized campaigns. The bank achieved a one-week time to market for new use cases.
Synerise helped mBank use data-driven tools to improve customer experience. mBank used Synerise to analyze customer data and personalize offers.... This led to better engagement and more relevant communication. The solution made mBank's marketing more effective and increased customer satisfaction.
Synerise helped BNP Paribas improve digital banking services. The bank used Synerise's AI-driven analytics to better understand customer behavior. This... led to more personalized offers and improved customer engagement. BNP Paribas saw higher satisfaction and better digital adoption. The solution focused on banking personalization and customer data analysis.
Apparel & Fashion Case Studies and Customer Success Stories with Synerise Platform
Minimalism
- Apparel & Fashion
Synerise helped Minimalism boost their e-commerce with AI-driven recommendations. The brand saw the average basket value rise to €70. Basket... size grew by 18%. Orders increased from 5 to 6.57 products per purchase. Minimalism used Synerise to personalize shopping and improve customer retention. The company focused on sustainable clothing and accessories online.
Synerise helped AZA Group build a Big Data lab for their fashion e-commerce brands. AZA Group replaced old tools and... used AI recommendations on their website and app. They analyzed detailed customer behaviors to improve business results. The solution led to an 11% higher average basket value and a 12% increase in conversion from AI recommendations. Synerise's data analysis tools supported these gains.
Synerise helped MODIVO, a leading fashion e-commerce platform, manage rapid growth and data complexity. MODIVO used Synerise's AI-driven product recommendations,... cross-selling, and segmentation tools. The AI time optimizer improved marketing campaign timing. MODIVO now operates in 17 European markets and manages over 30 business profiles in real time. This partnership boosted customer engagement and sales with advanced data-driven marketing.
Synerise helped Minimalism boost e-commerce results with AI-powered personalization. The platform enabled real-time recommendations and targeted communications. Minimalism saw an... 18% increase in average basket value versus April 2021. The average basket value rose to €70, and products per order grew from 5 to 6.57. Conversion rate increased by 1%, and 50% of customers became repeat buyers.
Synerise helped AZA Group build a big data lab for fashion retail. AZA Group replaced unintegrated tools and used AI... recommendations on their website, app, and mailings. Products bought from AI recommendations made up 18.71% of all transaction value. The average basket value increased by 11%. Conversion from AI recommendations rose by 22%. Synerise enabled real-time personalization, automation, and advanced analytics for AZA Group.
Synerise BaseModel. AI helped MODIVO boost sales with precise AI recommendations. MODIVO used the tool to create hyper-personalized newsletter campaigns....Conversion rate increased by 7%. Open rate went up by 21%. Click-through rate grew by 18%. Click to open rate improved by 5%. MODIVO achieved these results without extra discounts, keeping profit margins strong.
Synerise helped Minimalism boost e-commerce results. The company used AI recommendations to personalize shopping and improve customer journeys. Minimalism saw... the average basket value rise to €70. Orders grew from 5 to 6.57 products per purchase. The business achieved an 18% increase in average basket size. Synerise enabled better data management and performance analytics for marketing.
Telecommunications Case Studies and Customer Success Stories with Synerise Platform
Orange Poland
- Telecommunications
- Very Large
Synerise's mobile SDK enabled Orange Poland to launch the Memory Card Game in its mobile app. Over 40,000 users played... in the first week, with 120,000 game completions. The game used in-app gamification and rewards to boost engagement and retention. Synerise analytics tracked user behavior and measured the impact of the reward system. User satisfaction increased, with positive feedback on the interactive experience and prizes.
Synerise helped Orange Polska use AI search and AI product recommendations to improve digital channels. The telecom wanted to build... personalized business models and automate sales. Synerise's solution included new online sales processes and flexible development. Orange Polska saw 75% dynamic content conversions and 100% in-app push conversions. The project supported over 20 million accounts and 15 million active SIM cards.
Synerise helped Orange Polska double in-app and push conversion rates. The telecom used Synerise's AI-powered recommendation engine, dynamic content, and... omnichannel campaigns to boost digital sales. Orange saw a 0.11 increase in value-added service sales and a 75% lift in dynamic content conversion. The platform enabled Orange to personalize offers, automate marketing, and improve customer experience across digital channels. Orange now adapts faster to market needs and delivers better e-commerce results.
Synerise helped Orange boost mobile app engagement with an in-app gamification feature called the Orange Memory Game. The challenge was... to increase user activity and retention in the Orange mobile app. Synerise implemented a gamification solution that rewarded users for participation. As a result, Orange saw higher engagement and more frequent app usage. The campaign improved customer loyalty and satisfaction.
Other Industry Case Studies and Success Stories with Synerise Platform
YES
YES used Synerise to improve their business. The case study does not provide details about the challenge, solution, or results.... There are no metrics or specific outcomes mentioned. The industry and company size are not stated.
