Survaider Overview
This is a summary of the comprehensive capabilities and benefits of Survaider based on over 102 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Survaider, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Survaider is right for your needs? Our Cuspera AI engine can evaluate how Survaider fits your specific business needs, industry, and context. Get your personalized assessment report today.
Survaider supports business activities such as:
- Customer Feedback Management
- Helpdesk Management
- Sales Review & Feedback
- Competitive Intelligence
- Rating And Review Management
Survaider can help you with many business goals, such as Grow Market Share. It can help manage these activities if you use Offline Website Social Media etc. for these needs.
Survaider Hospitality Vertical is its biggest customer base.
Reviews
"...For Customer Engagement By aggregating customer opinions from across channels like direct feedback, social media, review websites, CRM and helpdesks, Survaider, a full stack customer experience management suite, helps businesses measure loyalty and satisfaction of the customer, while also giving insights on improving service quality. ..." Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider | #VentureCanvas
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Survaider solved their Customer Journey and Experience needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Grow Market Share is the most popular business priority peers achieved using Survaider.
Use Cases
Peers recommend Customer Feedback Management , Helpdesk Management , Sales Review & Feedback , as the business use cases that they have been most satisfied while using Survaider.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Offline |
4.84/5 ★ |
"...For Customer Engagement By aggregating customer opinions from across channels like direct feedback, social media, review websites, CRM and helpdesks, Survaider, a full stack customer experience management suite, helps businesses measure loyalty and satisfaction of the customer, while also giving insights on improving service quality. ..." Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider | #VentureCanvas |
| measuring customer satisfaction |
4.75/5 ★ |
"...very easy to build customer surveys at restaurants, the user input methods available are great and also the backend analytics allows very interesting insights towards customer satisfaction...." Peer review by Verified Reviewer, Computer Software |
| measuring net promoter score |
3.88/5 ★ |
"...Review Reply Aspect Analysis NPS Scores along with Competitors ...." Peer review by Pavan Kartheek M., General Manager, Hospitality |
| Helpdesk Management with Website and Social Media |
4.75/5 ★ |
"...Send generated tickets to your customer support or helpdesk softwares...." Peer review |
| Sales Review & Feedback with Website, Social Media, Offline and Point Of Sale |
4.16/5 ★ |
"...According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Offline |
4.84/5 ★ |
"...For Customer Engagement By aggregating customer opinions from across channels like direct feedback, social media, review websites, CRM and helpdesks, Survaider, a full stack customer experience management suite, helps businesses measure loyalty and satisfaction of the customer, while also giving insights on improving service quality. ..." Exclusive: Ex-JustDial And Dunzo Investor Picks Up Minority Stake In CEM Startup Survaider | #VentureCanvas |
|
| measuring customer satisfaction |
4.84/5 ★ |
| measuring net promoter score |
4.84/5 ★ |
| Helpdesk Management with Website and Social Media |
4.75/5 ★ |
"...Send generated tickets to your customer support or helpdesk softwares...." Peer review |
|
| Sales Review & Feedback with Website, Social Media, Offline and Point Of Sale |
4.16/5 ★ |
"...According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms...." Peer review |
|
3+ more Business Use Cases
Our AI advisor, Wyz, harnessed 102 insights from peers and experts to help you assess how these Survaider use cases fit your Customer Journey and Experience needs.
Popular Business Setting
for Survaider
Top Industries
- Hospitality
- Computer Software
- Food & Beverages
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Survaider to Grow market share
IT and Other Capabilities
for Survaider
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (16) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (16) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (13) |
Software Failure Risk Guidance
?for Survaider
Top Failure Risks for Survaider
Vendor Profile Details
Company Name
Survaider
Company Website
http://www.survaider.com/HQ Location
482, 5th Block Jayanagar, Bangalore, Karnataka 560041, IN
Employees
11-50
Social
Financials
SEED
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