SolarWinds Serv-U FTP Server: Product updates, Customer stories, and Insights | 2026 Cuspera

SolarWinds Service Desk helped St Peter’s Schools improve IT support and admin efficiency. The school replaced manual ticketing and WhatsApp workarounds with a cloud-based, ITIL-compliant help desk. ...Fast user adoption and mobile access sped up response times. The solution enabled better call tracking, resource planning, and cost control. Staff and teachers now spend less time on IT issues and more time teaching.
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SolarWinds Platform modules helped a state public land management agency boost its internal satisfaction rate by over 30%. The small IT team managed complex infrastructure across six regional offices... and many field sites. They faced tight budgets, talent competition, and growing complexity. By standardizing on Cisco, Palo Alto Networks, AWS, VMware, and Okta, then adding SolarWinds for network monitoring, they improved service delivery and satisfaction.
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SolarWinds Service Desk helped M/I Homes cut incidents by nearly 30%. The real estate company used the IT service management platform to improve support operations. The solution made it easier to tra...ck and resolve issues. M/I Homes saw faster response times and better service for employees. The platform improved efficiency across their IT team.
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SolarWinds Network Performance Monitor (NPM) helped Appzone Group cut downtime by 50% for blockchain and core banking services. Appzone, a financial services software provider in Africa, faced challe...nges monitoring a hybrid cloud environment. With SolarWinds NPM, they gained full visibility and faster incident resolution. This improved the stability and reliability of their financial transaction platform. The solution supports critical financial operations across Africa.
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SolarWinds Service Desk helped Big Brothers Big Sisters of America cut ticket resolution time by 40%. The organization replaced scattered tools with one ITSM platform. Thousands of users now get dire...ct support. Leaders gained data to track team performance. The IT team moved from reactive to proactive service.
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SolarWinds Service Desk helped Central Bedfordshire Council fix IT service issues. The council had low user satisfaction and lost tickets. After using SolarWinds Service Desk, they saw CSAT scores ri...se to 95–100%. Dashboards and automation made IT work better. Other departments now want to use the same solution.
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