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Latest Product Updates and Feature Enhancements on Sogolytics
Sogolytics Experience Navigator Brings Industry Intelligence to CX and EX
Sogolytics has introduced the Experience Navigator, a tool designed to enhance customer and employee experience management by providing industry-specific intelligence. The platform offers sector-cali...brated templates and benchmarks, enabling businesses to gather relevant data quickly and efficiently. This approach reduces implementation time and costs, allowing companies to act on insights sooner and improve customer and employee engagement.
Sogolytics Releases First National Credit Union Member Experience Benchmarks
Sogolytics released the Credit Union Member Experience Index 2026, providing the first national benchmark for credit union member experience. The index measures six dimensions, including satisfaction... and Net Promoter Score, offering credit unions a baseline for comparison. This independent study highlights key areas like trust and value, with Gen Z showing the largest trust gap.
Sogolytics has released Sprint 33.1, featuring significant product enhancements. Key updates include native integrations with Microsoft Teams and Slack for survey distribution, an expanded Integratio...n Hub for workflow automation, and advanced data management tools like Derived Fields. The release also introduces improved security measures, such as Multi-Factor Authentication, and various usability improvements across the platform.
Sogolytics is now listed on the PointClickCare Marketplace, enabling automated resident and patient experience surveys within the PointClickCare system. This integration allows senior care providers ...to trigger real-time feedback requests tied to admission, discharge, and transfer events, enhancing the feedback loop and reducing manual data handling. The integration supports U.S. and Canadian customers, ensuring HIPAA compliance and ISO 27001 certification.
Sogolytics CX Index: Entertainment Overtakes Financial Services in CX Rankings as Loyalty Polarizes in Q2
Sogolytics released its Q2 2026 Experience Index, highlighting shifts in customer loyalty and industry rankings. Entertainment and media overtook financial services in CX rankings. The study shows in...creased customer decisiveness and concerns about AI privacy. Sogolytics' index tracks U.S. customer satisfaction and loyalty across nine industries.
Sogolytics Joins PointClickCare Marketplace with Automated Resident Experience Surveys
Sogolytics has integrated its automated resident and patient experience surveys into the PointClickCare Marketplace. This integration allows senior care providers to trigger real-time feedback reques...ts based on admission, discharge, and transfer events, enhancing resident and family engagement without manual data handling.
Sogolytics Launches Custom Integrations: An Enterprise Workflow Builder with Built-In AI
Sogolytics has launched Custom Integrations, a workflow builder within its enterprise experience management platform. This tool allows seamless integration with thousands of applications, enabling mu...lti-step automations and AI integration without additional engineering. It enhances enterprise CX and EX programs by streamlining data flows and automating complex workflows, significantly reducing time to value for enterprise teams.
Sogolytics Launches Custom Integrations: An Enterprise Workflow Builder with Built-In AI | CX Dive
Sogolytics has launched Custom Integrations, a workflow builder within its enterprise experience management platform. This tool allows seamless integration with thousands of applications, enabling mu...lti-step automations and AI integration without additional engineering. It enhances enterprise CX and EX programs by streamlining workflows and reducing time to value, allowing complex processes to be built quickly within the platform.
Sogolytics CX Index: Entertainment Overtakes Financial Services in CX Rankings as Loyalty Polarizes in Q2 | CX Dive
Sogolytics released its Q2 2026 Experience Index, highlighting shifts in customer loyalty and industry CX rankings. Entertainment and media surpassed financial services in CX rankings. The report not...es a polarization in customer loyalty and a decline in preference for human interaction in healthcare. Privacy concerns about AI have overtaken accuracy.
Sogolytics has integrated its automated resident experience surveys with PointClickCare, now available on the PointClickCare Marketplace. This integration allows senior care providers to trigger real...-time feedback requests based on admission, discharge, and transfer events, enhancing resident and family engagement across various care settings.
New SogoSurvey Pricing Plans: All Features For All Users
SogoSurvey has revamped its pricing plans, offering all features across Free Pro, Pro, and Pro Max packages, differentiating only by usage limits. This change allows users to access advanced survey t...ools like AI Survey Builder, multilingual support, and real-time reporting without upgrading plans. The update aims to simplify user experience and enhance survey capabilities.
