Firstup Overview

Firstup excels in orchestrating workforce communication, offering a platform that engages employees from the moment they are hired until they retire. It automates personalized communication journeys, ensuring each employee receives tailored interactions at scale. Firstup provides actionable insights into employee engagement, aiding organizations in supporting, promoting, and retaining their workforce effectively. Notably, it transforms the employee experience by facilitating meaningful interactions, which are critical in today's dynamic work environments. Major companies trust Firstup to enhance their talent management strategies, leveraging its capabilities to foster strong employee relationships and improve retention rates.

Use Cases

Customers recommend Engagement Management, Content Management, Social Media Management, as the business use cases that they have been most satisfied with while using Firstup.

Other use cases:

  • Communication Management
  • Advocacy Management
  • Campaign Management
  • Collaboration
  • Training & Onboarding
  • Workflow Management
  • Motivation Management
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Business Priorities

Improve Internal Communications and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Firstup.

Other priorities:

  • Establish Thought Leadership
  • Improve ROI
  • Acquire Customers
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Visibility
See all business priorities See less business priorities

Firstup Use-Cases and Business Priorities: Customer Satisfaction Data

Firstup works with different mediums / channels such as Social Media. and E-Mail.

Firstup's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and Firstup support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Firstup analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us." - Deanna Schmidt

Firstup, Renderforest Video, LearnUpon, Walls.io, Statusbrew, etc., all belong to a category of solutions that help Talent Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Firstup unifies enterprise engagement by connecting the employee experience. It unlocks real-time intelligence and delivers personalized communications at scale.

Popular Business Setting

for Firstup

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Firstup is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Firstup Customer wins, Customer success stories, Case studies

What solutions does Firstup provide for Engagement Management?

What makes Firstup ideal for Content Management?

What Are the key features of Firstup for Social Media Management?

Why is Firstup the best choice for Communication Management?

How does Firstup facilitate Advocacy Management?

11 buyers and buying teams have used Cuspera to assess how well Firstup solved their Talent Management needs. Cuspera uses 2748 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Talent Management needs.

CUSTOMERS TESTIMONIALS
Firstup testimonial

Deanna Schmidt

Sr. Director of Marketing and Communications

WashREIT
With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us. Testimonial By Deanna Schmidt
Firstup testimonial

Preston Smith

Director of Communications

Providence
Since switching to Firstup, we’ve seen an 8x increase in engagement across employees. Not only has it simplified where and how employees can consume information, but it’s also greatly simplified our reporting and analytics. Testimonial By Preston Smith
Firstup testimonial

Kyla Turner

Former Communications Manager

Love’s Travel Stops
Our goal is not just to connect every employee but also to build culture. […] So we have a full division of truck drivers, [and] they are the hardest employees to reach […] I think they always felt connected to their division, but not to the company that is Love’s, and what all of that entails, the... big picture of what we stand for. And after rollout to this group, it’s just been amazing—they were hungry for that connection, and now we’re seeing it.

Testimonial By Kyla Turner
CUSTOMERS TESTIMONIALS
Firstup testimonial

Deanna Schmidt

Sr. Director of Marketing and Communications

WashREIT
With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us. Testimonial By Deanna Schmidt
Firstup testimonial

Preston Smith

Director of Communications

Providence
Since switching to Firstup, we’ve seen an 8x increase in engagement across employees. Not only has it simplified where and how employees can consume information, but it’s also greatly simplified our reporting and analytics. Testimonial By Preston Smith
Firstup testimonial

Kyla Turner

Former Communications Manager

Love’s Travel Stops
Our goal is not just to connect every employee but also to build culture. […] So we have a full division of truck drivers, [and] they are the hardest employees to reach […] I think they always felt connected to their division, but not to the company that is Love’s, and what all of that entails, the... big picture of what we stand for. And after rollout to this group, it’s just been amazing—they were hungry for that connection, and now we’re seeing it.

Testimonial By Kyla Turner

Grainger - Manufacturing

Firstup helped Grainger connect its 26,000 global employees with an intelligent communication platform. Grainger needed to reach deskless and multilingual workers as digital workplaces changed. With ...Firstup, Grainger now delivers important updates to all staff, including those on the frontline. Employees engage with content on the mobile app up to 15 times more than by email. Grainger sees higher engagement and better access to information for its workforce.

Read on →

AGCO - Manufacturing

Firstup helped AGCO improve their employee onboarding process. AGCO wanted to make onboarding easier and better for new hires. They used Firstup as part of their technology stack to automate and pers...onalize onboarding. This helped AGCO create a best-in-class onboarding program. AGCO believes this leads to happier and more productive employees.

Read on →

Leading Medical Center (name removed for privacy reasons) - Hospital & Health Care

Firstup helped a leading medical center improve surgery scheduling. The hospital used the Firstup intelligent communication platform to send real-time updates to 24,000 employees across 100 locations.... This reduced surgery wait times and improved patient outcomes. The hospital saved $200,000 in two years by reducing unused operating room time. The solution helped reach many desk-less workers with critical information.

Read on →

Wellstar - Hospital & Health Care

Firstup helped Wellstar, Georgia’s largest healthcare provider, boost employee flu vaccine compliance. Two weeks before the deadline, only 54% of 25,000 team members were compliant. Wellstar used Fir...stup’s intelligent communication platform to send personalized messages. In just two weeks, compliance jumped to 99%. This avoided up to $500,000 in extra labor costs and kept facilities fully staffed.

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Swissport - Transportation/trucking/railroad

Firstup helped Swissport create a unified digital workplace for over 45,000 employees at 300 airports worldwide. Swissport had six separate communication systems and a workforce with 75% frontline em...ployees who did not use email. The One Swissport platform by Firstup made communication simple and easy for all staff. The solution allowed Swissport to move faster and reduce integration costs. The new platform improved employee engagement and retention across the global organization.

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Virgin Media O2 - Telecommunications

Firstup helped Virgin Media O2 boost employee engagement during the pandemic. The company ran a competition using the Firstup platform, asking employees to share posts with #dontmisstheboat and uploa...d screenshots. In just two days, 750 new users joined Firstup, raising the user count to nearly 4000. The platform handled the surge easily and kept brand messages clear. Virgin Media O2 used Firstup to connect and motivate its large workforce.

Read on →

Cooper Health: Celebrating safety to drive engagement

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Frequently Asked Questions(FAQ)

for Firstup

What is Firstup?

Firstup is a workforce communication platform that delivers content to any endpoint - personalized and professionally designed for engaging employee experiences. It empowers the workforce by orchestrating the communications channels, apps and systems into one seamless experience.

Firstup organizes messages to target employees on the right channel and device at the right time. Automate campaigns to save time and boost the effectiveness of the communications. Integrates with workplace systems and applications to meet employees wherever they are and optimizes with interactive reports and user-level insights to improve connection with users.

Firstup integrates with any technology connecting every endpoint, communication channel and enterprise system. With Firstup, workers will have access to the information they need, with access to key systems and common tasks. Its unified analytics dashboard helps in measuring employee responses to content and initiatives across the entire organization.

SocialChorus and Dynamic Signal are now Firstup

What is Firstup used for?

Firstup is a Talent Management Software mainly used by its customers to Improve Internal Communications and Build Brand Awareness by Engagement Management, Content Management and Social Media Management .

What are the top features of Firstup?

Alerts: popups & Notifications, Personalization and Dashboard are some of the top features of Firstup.

Who uses Firstup?

Firstup is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Firstup alternatives?

Renderforest Video, LearnUpon, Walls.Io and Statusbrew are popular alternatives for Firstup.

Where is Firstup located?

Firstup is headquartered at 123 Mission Street 25th Floor San Francisco, CA 94105, US.
lightning

Peers used Firstup for engagement management and content management

Firstup Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (3)
Analytics

4.20/5 ★

Read Reviews (163)
Custom Reports

4.07/5 ★

Read Reviews (318)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (3)
Analytics

4.20/5 ★

Read Reviews (163)
Custom Reports

4.07/5 ★

Read Reviews (318)

Firstup Integrations

Firstup integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.27/5 ★

Read Reviews (207)
Data Export

4.20/5 ★

Read Reviews (120)

Opal Platform

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OPAL CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Firstup

Overall Risk Meter

Low Medium High

Top Failure Risks for Firstup

Firstup, Inc. News

Product

Firstup Updates Employee Comms Platform with New Personalization and Data Tools

Firstup has enhanced its employee communication platform with new personalization features and deeper workflow integrations. The update introduces audience targeting tools, real-time data access, and expanded integrations with Workday and Concur. These improvements aim to boost employee engagement and streamline communication processes, addressing the need for effective communication in enterprises.

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Executive

Firstup Expands Executive Leadership to Expand and Deepen Customer Impact

Firstup has expanded its executive team with the appointments of Craig Steele as Chief Revenue Officer, Kristin Brennan as Chief Marketing Officer, and Nathan Lowis as Managing Director for EMEA. This strategic move aims to enhance global growth, customer engagement, and workforce communication. The new leaders bring expertise in go-to-market strategies, marketing alignment, and regional growth to drive business outcomes and customer impact.

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Executive

Firstup Expands Executive Leadership to Accelerate Global Growth and Deepen Customer Impact New leaders for a customer-focused future

Firstup has expanded its executive leadership team to drive global growth and enhance customer impact. The company appointed Craig Steele as Chief Revenue Officer, Kristin Brennan as Chief Marketing Officer, and Nathan Lowis as Managing Director for EMEA. These leaders will focus on global growth, customer experience, and go-to-market strategies to improve workforce communications and business outcomes.

Read more →
Awards

Firstup Named a Leader in 2025 Gartner Magic Quadrant for Intranet Packaged Solutions

Firstup has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions. This accolade highlights Firstup's strengths in personalized omnichannel communications, strong integration with Microsoft 365 and SharePoint, and a proven go-to-market strategy. The recognition underscores Firstup's commitment to intelligent communication orchestration, enhancing employee engagement and operational efficiency across diverse industries.

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Firstup, Inc. Profile

Company Name

Firstup, Inc.

Company Website

//firstup.io

HQ Location

123 Mission Street 25th Floor San Francisco, CA 94105, US

Employees

201-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE