Firstup Overview

Firstup excels in orchestrating workforce communication, offering a platform that engages employees from the moment they are hired until they retire. It automates personalized communication journeys, ensuring each employee receives tailored interactions at scale. Firstup provides actionable insights into employee engagement, aiding organizations in supporting, promoting, and retaining their workforce effectively. Notably, it transforms the employee experience by facilitating meaningful interactions, which are critical in today's dynamic work environments. Major companies trust Firstup to enhance their talent management strategies, leveraging its capabilities to foster strong employee relationships and improve retention rates.

Use Cases

Customers recommend Engagement Management, Content Management, Social Media Management, as the business use cases that they have been most satisfied with while using Firstup.

Other use cases:

  • Communication Management
  • Advocacy Management
  • Campaign Management
  • Collaboration
  • Training & Onboarding
  • Workflow Management
  • Motivation Management
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Business Priorities

Improve Internal Communications and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Firstup.

Other priorities:

  • Establish Thought Leadership
  • Improve ROI
  • Acquire Customers
  • Improve Brand Engagement
  • Launch New Products
  • Improve Digital And Social Presence
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Improve Visibility
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Firstup Use-Cases and Business Priorities: Customer Satisfaction Data

Firstup works with different mediums / channels such as Social Media. and E-Mail.

Firstup's features include Alerts: Popups & Notifications, Personalization, Dashboard, etc. and Firstup support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Firstup analytics capabilities include Analytics, and Custom Reports.

Reviews

"[We’re] in a merger with our neighboring utility KCP&L, so bringing 2 companies together, we have a tremendous need to distribute information out to a workforce that’s doubling in size. So Firstup has allowed us to hit the ground running, have a new... [platform] that engages people, and have a successful merger." - Jana Dawson

Firstup, Renderforest Video, LearnUpon, Walls.io, Statusbrew, etc., all belong to a category of solutions that help Talent Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Firstup unifies enterprise engagement by connecting the employee experience. It unlocks real-time intelligence and delivers personalized communications at scale.

Popular Business Setting

for Firstup

Top Industries

  • Hospital & Health Care
  • Real Estate
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Firstup is popular in Hospital & Health Care, Real Estate, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Firstup Use Cases

How efficiently Does Firstup manage your Engagement Management?

What benefits does Firstup offer for Content Management?

How does Firstup facilitate Social Media Management?

What solutions does Firstup provide for Communication Management?

How does Firstup facilitate Advocacy Management?

11 buyers and buying teams have used Cuspera to assess how well Firstup solved their Talent Management needs. Cuspera uses 2748 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Talent Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Firstup testimonial

Jana Dawson

Director of Corporate Communications

Evergy
[We’re] in a merger with our neighboring utility KCP&L, so bringing 2 companies together, we have a tremendous need to distribute information out to a workforce that’s doubling in size. So Firstup has allowed us to hit the ground running, have a new [platform] that engages people, and have a succes...sful merger.

Testimonial By Jana Dawson
Firstup testimonial

Preston Smith

Director of Communications

Providence
Since switching to Firstup, we’ve seen an 8x increase in engagement across employees. Not only has it simplified where and how employees can consume information, but it’s also greatly simplified our reporting and analytics. Testimonial By Preston Smith
Firstup testimonial

Grant McLaughlin

VP Corporate Affairs

Booz Allen Hamilton
Firstup affords us an ability to have everybody be connected in a way they have not been before. Testimonial By Grant McLaughlin
CUSTOMERS TESTIMONIALS
Firstup testimonial

Jana Dawson

Director of Corporate Communications

Evergy
[We’re] in a merger with our neighboring utility KCP&L, so bringing 2 companies together, we have a tremendous need to distribute information out to a workforce that’s doubling in size. So Firstup has allowed us to hit the ground running, have a new [platform] that engages people, and have a succes...sful merger.

Testimonial By Jana Dawson
Firstup testimonial

Preston Smith

Director of Communications

Providence
Since switching to Firstup, we’ve seen an 8x increase in engagement across employees. Not only has it simplified where and how employees can consume information, but it’s also greatly simplified our reporting and analytics. Testimonial By Preston Smith
Firstup testimonial

Grant McLaughlin

VP Corporate Affairs

Booz Allen Hamilton
Firstup affords us an ability to have everybody be connected in a way they have not been before. Testimonial By Grant McLaughlin

Case Studies

Automotive

CASE STUDY Toyota

Toyota used the Firstup intelligent communication platform to connect and engage its global workforce. The company faced challenges with hybrid work and frontline compliance. With the One Toyota plat...form, over 80,000 employees can check schedules, access payslips, and join cultural programs. The platform helps Toyota reach employees in all roles and locations. Data and metrics from Firstup guide their communication strategy.

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Manufacturing

CASE STUDY McKee Foods

Firstup helped McKee Foods improve communication with over 6,000 employees across multiple states. Before Firstup, McKee Foods used a traditional intranet, bulletin boards, and kiosks, but many emplo...yees missed key information. With the MIX platform by Firstup, McKee Foods can now send the right message to the right employee at the right time. This change is helping shift the company culture back to a family feel. The new system supports better employee engagement and retention.

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Hospital & Health Care

CASE STUDY Leading Medical Center (name removed for privacy reasons)

Firstup helped a leading medical center improve surgery scheduling. The hospital used the Firstup intelligent communication platform to send real-time updates to 24,000 employees across 100 locations.... This reduced surgery wait times and improved patient outcomes. The hospital saved $200,000 in two years by reducing unused operating room time. The solution helped reach many desk-less workers with critical information.

Read more →
Hospital & Health Care

CASE STUDY Wellstar

Firstup helped Wellstar, Georgia’s largest healthcare provider, boost employee flu vaccine compliance. Two weeks before the deadline, only 54% of 25,000 team members were compliant. Wellstar used Fir...stup’s intelligent communication platform to send personalized messages. In just two weeks, compliance jumped to 99%. This avoided up to $500,000 in extra labor costs and kept facilities fully staffed.

Read more →
Hospital & Health Care

CASE STUDY Cooper University Health Care

Firstup helped Cooper University Health Care improve patient safety and staff engagement. The Good Catch program, supported by Firstup's Pulse Plus platform, celebrates employees who report possible ...medical errors. This recognition builds a culture of safety and encourages staff to participate. The program helps reduce turnover by increasing engagement and making jobs safer. Cooper University Health Care uses Firstup to highlight important work and support their High Reliability Organization journey.

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Hospital & Health Care

CASE STUDY Lehigh Valley Health Network

Firstup helps Lehigh Valley Health Network engage over 20,000 employees across 13 hospitals. The challenge was to deliver information that healthcare workers need to stay connected and engaged. LVHN ...used the Firstup platform to personalize content using employee data. This lets them give staff the right information at the right time. The platform also shows which content and communication methods work best. This data-driven approach helps improve employee engagement and retention.

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Video

Cooper Health: Celebrating safety to drive engagement

Video Thumbnail

Frequently Asked Questions(FAQ)

for Firstup

What is Firstup?

Firstup is a workforce communication platform that delivers content to any endpoint - personalized and professionally designed for engaging employee experiences. It empowers the workforce by orchestrating the communications channels, apps and systems into one seamless experience.

Firstup organizes messages to target employees on the right channel and device at the right time. Automate campaigns to save time and boost the effectiveness of the communications. Integrates with workplace systems and applications to meet employees wherever they are and optimizes with interactive reports and user-level insights to improve connection with users.

Firstup integrates with any technology connecting every endpoint, communication channel and enterprise system. With Firstup, workers will have access to the information they need, with access to key systems and common tasks. Its unified analytics dashboard helps in measuring employee responses to content and initiatives across the entire organization.

SocialChorus and Dynamic Signal are now Firstup

What is Firstup used for?

Firstup is a Talent Management Software mainly used by its customers to Improve Internal Communications and Build Brand Awareness by Engagement Management, Content Management and Social Media Management .

What are the top features of Firstup?

Alerts: popups & Notifications, Personalization and Dashboard are some of the top features of Firstup.

Who uses Firstup?

Firstup is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Firstup alternatives?

Renderforest Video, LearnUpon, Walls.Io and Statusbrew are popular alternatives for Firstup.

Where is Firstup located?

Firstup is headquartered at 123 Mission Street 25th Floor San Francisco, CA 94105, US.
lightning

Peers used Firstup for engagement management and content management

Firstup Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (3)
Analytics

4.20/5 ★

Read Reviews (163)
Custom Reports

4.07/5 ★

Read Reviews (318)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (3)
Analytics

4.20/5 ★

Read Reviews (163)
Custom Reports

4.07/5 ★

Read Reviews (318)

Firstup Integrations

Firstup integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.27/5 ★

Read Reviews (207)
Data Export

4.20/5 ★

Read Reviews (120)

OPAL CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Opal Platform

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Firstup

Overall Risk Meter

Low Medium High

Top Failure Risks for Firstup

Firstup, Inc. News

Product

Firstup Q3 2025 Release: Smarter Journeys, Connected HR, Clearer Insights

Firstup's Q3 2025 release introduces enhancements like Journey Member Visibility for better automation tracking, an improved Executive Summary Dashboard for actionable insights, and UKG Pro integration for seamless HR tasks. The release also features a Workday API integration for efficient data sync, marking the start of a broader partnership. These updates aim to streamline HR workflows and enhance employee experience.

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Executive

Firstup Appoints Bill Schuh as CEO to Lead Next Phase of Growth in Workforce Orchestration

Firstup named Bill Schuh as CEO, succeeding founder Nicole Alvino, who becomes Chairwoman. Schuhs enterprise software experience, including at Anaplan and Medallia, positions Firstup for its next growth phase. The company, now exceeding $100M in annual recurring revenue, focuses on AI-powered workforce orchestration and employee engagement through its CommunicationsAI and Journey Orchestration solutions.

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Executive

Firstup Names Bill Schuh as Chief Executive Officer

Firstup appointed Bill Schuh as chief executive officer. Schuh brings experience in enterprise SaaS and will lead Firstups strategy for its intelligent communication platform.

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Awards

Firstup is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, highlighting its capabilities in workforce orchestration and intelligent communication to engage employees effectively.

Firstup is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, highlighting its capabilities in workforce orchestration and intelligent communication to engage employees effectively.

Read more →

Firstup, Inc. Profile

Company Name

Firstup, Inc.

Company Website

//firstup.io

HQ Location

123 Mission Street 25th Floor San Francisco, CA 94105, US

Employees

201-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE