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Government Administration Case Studies and Customer Success Stories with Snap Survey Software

 

Maritime and Coastguard Agency (MCA) - Government Administration - Large

London, UK

Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about mental and physical health, work culture, and support. Workers get instant, tailored advice after completing the survey. Management receives summary reports to understand feedback and improve working conditions. The solution aims to make life safer and better for seafarers.

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Maritime and Coastguard Agency (MCA) - Government Administration - Large

London, UK

Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps maritime... workers by asking questions about their health, working culture, and support on ships. Seafarers get instant, tailored advice after completing the survey. Organizations receive summary reports to understand feedback and improve working conditions. The solution supports GDPR compliance and stores data on UK servers.

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Health and Safety Executive (HSE) - Government Administration - Large

Buxton, UK

Snap Surveys built a digital Safety Climate Tool for the Health and Safety Executive (HSE). The tool lets organizations assess... their health and safety culture with employee surveys. It provides real-time analysis and auto-generated reports with recommendations. Over 300 organizations use it worldwide. In 2019, it collected 150,000 responses and generated over £5 million in sales.

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Health and Safety Executive (HSE) - Government Administration - Large

Buxton, UK

Snap Surveys built a digital Safety Climate Tool for the Health and Safety Executive (HSE). The tool lets organizations assess... their health and safety culture using online surveys. It features real-time analysis, auto-generated reports, and built-in recommendations. Over 300 organizations use it worldwide, with 150,000 responses in 2019. The tool has generated over £5 million in sales and is available in 50 languages.

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Sport Wales - Government Administration - Medium

Cardiff, UK

SnapSurveys built a feedback system for Sport Wales to manage the UK's largest youth sports participation survey. The system handled... up to 100,000 participants and supported over 5,000 simultaneous log-ins. It generated 947 unique reports in English and Welsh, tailored for schools, local authorities, and regions. Each report combined data from students and teachers, benchmarking results against regional and national data. Sport Wales could now deliver detailed, high-quality reports to every school involved.

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Sport Wales - Government Administration - Medium

Cardiff, UK

SnapSurveys helped Sport Wales manage the largest youth sports participation survey in the UK. The solution handled up to 100,000... participants and 5,000 simultaneous log-ins. SnapSurveys delivered 947 unique reports, each tailored for schools, local authorities, and regions. Reports were available in both English and Welsh, combining data from students and teachers. The system enabled benchmarking against regional and national data, improving feedback for stakeholders.

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Children’s Commissioner for Wales (CCfW) - Government Administration - Small

Cardiff, UK

Snap Surveys helped the Children’s Commissioner for Wales run Project Vote, a mock election for pupils aged 11-15. The project used... online surveys to mirror real ballot papers, reaching 10,000 young people across Wales. 60% of participants said they were more likely to vote in future elections. The initiative increased knowledge and awareness of the Senedd. Snap Surveys provided a reliable, easy-to-use platform for schools during coronavirus restrictions.

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Children’s Commissioner for Wales - Government Administration - Small

Cardiff, UK

Snap Surveys helped the Children’s Commissioner for Wales gather 23,000 survey responses from children during the pandemic. The bilingual, accessible... surveys captured key data on happiness, education, and wellbeing. Results showed 58% of children felt happy most of the time, but many worried about school closures and exams. The survey data informed Welsh Government decisions and received national news coverage. Local authorities and schools used the findings to support children’s mental health and learning needs.

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Children’s Commissioner for Wales (CCfW) - Government Administration - Small

Cardiff, UK

Snap Surveys helped the Children’s Commissioner for Wales run Project Vote, an online survey for schools during the 2021 Senedd elections. Over 10,000 young... people participated, using digital ballots that mirrored real election papers. The project increased knowledge of the Senedd and 60% of pupils said they were more likely to vote in future elections. Snap Surveys provided a reliable, easy-to-use platform for teachers and students. The survey was available in both English and Welsh, boosting engagement.

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Children’s Commissioner for Wales - Government Administration - Small

Cardiff, UK

Snap Surveys helped the Children’s Commissioner for Wales gather 23,000 responses from children during the pandemic. The "Coronavirus and Me"... survey ran in both English and Welsh, reaching ages 7-18. Results showed 58% of children felt happy most of the time, but many worried about school closures and missing friends. The survey data was used by the Welsh Government to shape policy and support children. Snap Surveys enabled fast, bilingual reporting and live coding for quick action on safeguarding concerns.

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Bournemouth Borough Council - Government Administration - Large

Bournemouth, UK

SnapSurveys helped Bournemouth Borough Council manage a large-scale tenants and residents survey. The council needed support with printing, mailing, and... data processing for over 2,600 paper surveys. SnapSurveys developed a sampling plan, handled distribution, and manually entered responses. They provided cleaned, weighted data ready for analysis. The council praised SnapSurveys for reliable, accurate results and smooth project delivery.

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Bournemouth Borough Council - Government Administration - Large

Bournemouth, UK

SnapSurveys helped Bournemouth Borough Council manage a large volume of paper surveys. The council needed support with printing, mailing, and... preparing survey data for over 2,600 tenants and residents. SnapSurveys handled the sampling plan, survey distribution, and manual data entry. They delivered cleaned and weighted data files, ready for analysis. The council praised SnapSurveys for reliable, accurate results and smooth project delivery.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Snap Survey Software

 

Brandon Trust - Non Profit Organization Management - Large

Bristol, UK

Brandon Trust used Snap Surveys to collect feedback from people with learning disabilities and autism. Before, paper surveys led to... low response rates and skewed results. Snap enabled online, phone, and video surveys, making feedback more accessible. Email alerts helped staff respond quickly to distress signals. Real-time data analysis improved accuracy and saved time. The feedback now shapes strategy and service improvements.

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Brandon Trust - Non Profit Organization Management - Large

Bristol, UK

Brandon Trust used Snap Surveys to improve feedback collection from people with learning disabilities and autism. Before, paper surveys led... to low response rates and skewed results. With Snap, they added online surveys, phone interviews, and video questions to make surveys more accessible. Email alerts help staff respond quickly to urgent feedback. Real-time data analysis now guides service improvements and resource allocation.

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Ahead Partnership - Non Profit Organization Management - Small

Leeds, UK

Snap Surveys helped Ahead Partnership collect over 20,000 survey responses from students, schools, and businesses. Ahead Partnership needed fast, effective... feedback collection during short events. Paper surveys with Snap Survey’s Scanning Edition made data entry quick and reliable. The solution enabled immediate feedback, higher response rates, and easy reporting. Reports showed programme impact and helped businesses and schools improve outcomes.

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Ahead Partnership - Non Profit Organization Management - Small

Leeds, UK

SnapSurveys helped Ahead Partnership collect over 20,000 survey responses from students, schools, and businesses. The organization needed fast, effective feedback... collection during short events. Paper surveys proved quicker than tablets or email, boosting response rates. Using SnapSurveys' Scanning Edition, they automated data entry and reporting. This allowed them to measure program impact and provide detailed reports to both schools and business partners.

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Hospitality Case Studies and Customer Success Stories with Snap Survey Software

 

The British Holiday & Home Parks Association (BH&HPA) - Hospitality - Small

UK

SnapSurveys helped the British Holiday & Home Parks Association offer a customer satisfaction survey to its 2000 members. The survey was... available online and on paper, with automated collection and monthly personalized reports for each park. Parks received detailed analyses, benchmark comparisons, and instant alerts for negative feedback. The system required no intervention from BH&HPA and allowed parks to update or pause surveys as needed. This improved feedback management and reporting for the association's members.

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Circadian Leisure Centres - Hospitality - Medium

UK

SnapSurveys managed Circadian Leisure Centres' annual staff and customer satisfaction surveys. They distributed both online and paper surveys to reach... all staff and customers. Over 3,500 customers and 804 staff participated. SnapSurveys analyzed the data, compared results across sites, and delivered tailored reports. The findings helped Circadian make informed business and investment decisions.

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Circadian Leisure Centres - Hospitality - Medium

UK

SnapSurveys managed annual staff and customer satisfaction surveys for Circadian Leisure Centres. They distributed both online and paper surveys to... reach all staff and customers. Over 3,500 customers and 804 staff participated. SnapSurveys analyzed the data, compared results across locations, and delivered tailored reports. The findings helped Circadian make informed business and investment decisions.

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Financial Services Case Studies and Customer Success Stories with Snap Survey Software

 

Issac.ai - Financial Services - Small

USA

Issac. ai uses Snap Surveys to power an eight-module assessment survey for due diligence. The survey helps investors minimize risk...when considering business investments. Snap Surveys supports complex scoring and live tracking, which Issac.ai could not find elsewhere. The platform automates alerts and reporting, saving investors at least 16 hours of due diligence work. Investors gain deeper insights and can focus follow-up interviews on key findings.

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CDER Group - Financial Services - Medium

London, UK

Snap Surveys helped CDER Group carry out up to 5,000 COVID Secure Spot Checks per week for the Health and Safety Executive. CDER used Snap’s... offline interviewer app to collect data from commercial properties across the UK. The app allowed field teams to capture responses without internet and sync data later. Snap’s UK-based servers ensured secure storage, meeting government requirements. The project enabled fast, consistent inspections to help reduce virus transmission in workplaces.

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Events Services Case Studies and Customer Success Stories with Snap Survey Software

 

CSM Live - Events Services - Medium

London, UK

CSM Live used Snap Offline Interviewer to collect over 25,000 survey responses at more than 70 events, including outdoor locations with unreliable internet. The tool enabled... secure, offline data capture and easy syncing when online. CSM Live could quickly update surveys for last-minute client requests and assign surveys to multiple users. Snap Surveys' GDPR compliance and security features gave CSM Live confidence in handling sensitive data. The solution helped CSM Live meet data capture KPIs and deliver detailed audience insights to clients.

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CSM Live - Events Services - Medium

London, UK

Snap Offline Interviewer helped CSM Live collect over 25,000 survey responses at more than 70 events. The tool worked offline,... letting teams gather data even without internet. CSM Live used the app to meet data capture KPIs and deliver detailed audience insights. The solution made it easy to update surveys and manage multiple events at once. Secure data transfer and GDPR compliance gave clients confidence in the process.

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Education Case Studies and Customer Success Stories with Snap Survey Software

 

Leeds Beckett University - Education - Large

Leeds, UK

Leeds Beckett University used Snap XMP Online to collect student feedback on courses and modules. The old process was manual... and slow, making it hard for staff and students. With Snap XMP, students got secure logins and automated reminders. Staff could see real-time reports and quickly create hundreds of unique reports. One lecturer said they produced 100 reports in just five minutes. The university gained control over survey security and reporting.

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Leeds Beckett University - Education - Large

Leeds, UK

Leeds Beckett University used Snap XMP Online to collect student feedback on courses and modules. The university automated surveys and... reporting, making it easy for students to give feedback and for staff to access results. Staff could create 100 course and module reports in just five minutes. The solution improved data reliability and reduced manual work. Snap XMP’s Grouped Questionnaires and Smart Reports helped personalize and speed up feedback analysis.

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Real Estate Case Studies and Customer Success Stories with Snap Survey Software

 

Leeds Federated Housing Association - Real Estate - Medium

Leeds, UK

Leeds Federated Housing Association used Snap XMP to improve customer satisfaction. They ran quarterly perception surveys with Service Insights Ltd,... sampling 150 customers by phone. The surveys covered home quality, repairs, and customer service. Snap XMP enabled real-time alerts for complaints, helping reduce issues quickly. Results were shared with staff and tenants, guiding service improvements and keeping the organization ahead of customer needs.

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Leeds Federated Housing Association - Real Estate - Medium

Leeds, UK

Leeds Federated Housing Association used Snap XMP to improve customer satisfaction. They ran quarterly perception surveys with Service Insights Ltd,... gathering feedback from 150 tenants on service quality and repairs. Real-time email alerts helped them quickly address complaints and reduce dissatisfaction. Results were shared with staff and tenants, supporting better decision making and service adaptation. The process helped Leeds Federated stay ahead of customer needs and benchmark performance.

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Hospital & Health Care Case Studies and Customer Success Stories with Snap Survey Software

 

Gloucestershire Care Services NHS Trust - Hospital & Health Care - Large

Gloucester, UK

Gloucestershire Care Services NHS Trust uses Snap Survey software to run the Friends and Family Test, clinical audits, and annual surveys. They collect about... 2,000 responses each month for the national survey. The platform lets them send surveys by text, email, paper, and online, reaching more patients. Staff can input data directly, making audits easier. Email alerts help the team respond quickly to patient concerns. The trust now gathers more feedback and solves more problems faster.

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Gloucestershire Care Services NHS Trust - Hospital & Health Care - Large

Gloucester, UK

Gloucestershire Care Services NHS Trust uses Snap Survey software to run the Friends and Family Test, clinical audits, and annual surveys. They collect about... 2,000 responses each month for the national survey. Staff use Snap to send surveys by text, email, and paper, making it easy to gather feedback from different patient groups. Automated email alerts help the team respond quickly to issues. Using Snap has improved survey reach and helped resolve more problems.

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Consumer Services Case Studies and Customer Success Stories with Snap Survey Software

 

CDER Group - Consumer Services - Medium

London, UK

Snap Surveys helped CDER Group carry out up to 5,000 COVID Secure Spot Checks per week for the Health and Safety Executive. CDER used Snap’s... Offline Interviewer app to collect data from commercial properties across the UK. The app allowed field teams to capture responses without internet and sync data later. Snap’s UK-based servers ensured secure storage, meeting government requirements. The project enabled fast, consistent inspections and supported efforts to reduce virus transmission.

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Information Technology and Services Case Studies and Customer Success Stories with Snap Survey Software

 

Issac.ai - Information Technology And Services - Small

USA

Issac. ai uses Snap Surveys to power an eight-module assessment survey for due diligence. The survey helps investors minimize risk...when considering business investments. Snap Surveys supports complex scoring and live tracking, which Issac.ai could not find elsewhere. The platform automates alerts and reporting, saving investors at least 16 hours of due diligence work. Investors gain deeper insights and can follow up on key findings more effectively.

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Other Industry Case Studies and Success Stories with Snap Survey Software

 

CJM Research - Market Research - Small

Glasgow, UK

Snap Surveys helped CJM Research automate reporting for leisure centre surveys. CJM used Snap’s Smart Reports to deliver instant, tailored... feedback for customer satisfaction, staff, and mystery visit surveys. Over 25,000 responses were captured, with reports highlighting key issues and recommendations. Managers and staff accessed easy-to-read insights to improve service. Automated workflows saved time and improved value for CJM’s clients.

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CJM Research - Market Research Consultancy - Small

Glasgow, UK

Snap Surveys helped CJM Research automate reporting for Edinburgh Leisure's satisfaction surveys. CJM used Snap's Smart Reports to generate instant,... tailored reports for multiple leisure centres. Over 25,000 responses were captured through online, in-person, and interviewer-led surveys. Staff and managers could quickly spot issues and track customer experience scores. Automated insights and notifications improved service and saved time for both CJM and their clients.

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