Snap Surveys helped Circadian Leisure Centres run staff and customer satisfaction surveys. They used both online and paper surveys to reach all staff and customers. Snap Surveys analyzed the data and... made reports for each centre. The findings helped Circadian make better business decisions. The surveys led to positive changes for staff and customers.
CASE STUDY The British Holiday & Home Parks Association (BH&HPA)
Snap XMP helped the British Holiday & Home Parks Association offer a customer satisfaction survey to its 2000 members. The survey was available online and on paper, with automatic collection of onlin...e responses and manual input for paper replies. Each participating park received a personalized monthly report with park-specific analysis and benchmark comparisons. The system sent instant alerts for negative feedback and allowed parks to update surveys or opt out when closed. BH&HPA provided this service for free to its members.
Snap Surveys helped CDER Group carry out COVID-19 spot checks for the Health and Safety Executive. CDER needed a way to ensure consistent, secure data capture during inspections of commercial propert...ies. Snap Surveys provided software and an offline interviewer app, allowing field teams to collect and sync data without internet. The solution enabled CDER to process up to 5,000 properties per week. This helped the HSE monitor and minimize virus transmission across UK businesses.
Health, Wellness and Fitness Case Studies and Success Stories with Snap Survey Software
CASE STUDY Skills for Care
Snap Surveys helped Skills for Care create a workforce readiness tool for adult social care in England. The tool uses a questionnaire to assess how prepared organizations are for the Care Act. Snap S...urveys analyzes answers and sends a personalized email report with tailored resources. Skills for Care can now target resources better and see how ready local authorities are. They also collect data to improve their services and report to the Department of Health.
Snap Offline Interviewer helped CSM Live collect feedback at over 70 events, including festivals and trade shows. CSM Live needed a secure offline survey tool for outdoor events with poor internet. T...he app let them capture over 25,000 responses and sync data when online. CSM Live could update surveys quickly for client needs. Snap Surveys' analysis tools helped them create tailored reports. The solution improved their data capture and enriched campaign reporting.
Snap XMP Online helped Leeds Beckett University collect student feedback for over 100 modules and courses. The old process was slow and required manual work in Excel. With Snap XMP, students used sec...ure logins and got reminders. Staff could see real-time Smart Reports and quickly create hundreds of reports. The university produced 100 reports in five minutes. No extra development was needed, and staff got online training.
Snap XMP helped Frederick Community College collect student feedback on courses and instructors. The college needed an easy online survey system with real-time, benchmarked results. Students received... personalized course lists and automatic email reminders. Faculty accessed real-time reports with mean scores, response levels, and all student comments. Reports included benchmarks by department, instructor, and course for better performance assessment.
Snap XMP helped Leeds Federated Housing Association collect customer feedback. They used quarterly surveys to understand tenant satisfaction and service quality. Service Insights Ltd designed and ran... the surveys, using Snap XMP for data collection and real-time alerts. The feedback helped Leeds Federated quickly address complaints and improve services. Results were shared with staff and tenants to guide decisions and keep services aligned with customer needs.
Non-Profit Organization Management Case Studies and Success Stories with Snap Survey Software
CASE STUDY Youth Sport Trust
Snap Surveys helped Youth Sport Trust survey over 21,000 UK pupils to assess sport provision in schools. Using Snap's Smart Report feature, the team created 1,933 personalized reports in less than tw...o hours. Each report included benchmarks, charts, and key results for schools. The solution delivered fast, accurate, and tailored feedback to every participating school. Youth Sport Trust praised Snap Surveys for flexibility, communication, and high-quality reporting.
Snap Surveys helped Brandon Trust, a charity for people with learning disabilities and autism, improve feedback collection. Before, paper surveys led to low response rates and skewed results. With Sn...ap, they used online surveys, phone interviews, and videos to make surveys more accessible. Email alerts helped staff respond quickly to urgent feedback. Real-time data collection replaced manual spreadsheets, making analysis faster and more accurate. This allowed Brandon Trust to use feedback to improve services and allocate resources better.
Snap Surveys Scanning Edition helped Ahead Partnership collect feedback from students, schools, and businesses. They needed a fast way to gather responses during short events. Paper surveys worked be...st, but manual data entry took too long. Using Snap Surveys' scanning tool, they processed over 20,000 survey responses last year. This let them quickly analyze results and create reports for schools and businesses, showing the impact of their programs.
Marketing and Advertising Case Studies and Success Stories with Snap Survey Software
CASE STUDY The Research Box
Snap XMP helped The Research Box create a survey system for the British Holiday & Home Parks Association. The system lets over 2,000 holiday parks collect and benchmark customer feedback. Each park g...ets a unique survey link and monthly reports with charts and comparisons. More than 12,500 customers have completed the survey so far. The tool sends negative feedback to parks right away so they can act fast.
Government Administration Case Studies and Success Stories with Snap Survey Software
CASE STUDY Health and Safety Executive (HSE)
Snap Surveys built the Safety Climate Tool for the Health and Safety Executive (HSE) in 2008. HSE needed a digital way to assess workplace safety culture. Snap Surveys created a custom tool with real...-time analysis and auto-generated reports. The tool is now used by over 300 organisations worldwide and had 150,000 responses in 2019. HSE gained a flexible, modern solution to improve health and safety insights.
Snap Surveys helped the Children’s Commissioner for Wales run the 'Coronavirus and Me' survey during the pandemic. The survey collected 23,000 responses in May 2020 and 19,500 in January 2021. Snap S...urveys provided bilingual, accessible online surveys and dynamic Smart Reports. The project enabled fast data collection and live coding for quick action. Key findings showed 58% of children felt happy most of the time, while 72% missed seeing friends.
Snap Surveys partnered with TSO to build the Wellbeing-at-Sea Tool for the Maritime and Coastguard Agency. The tool helps improve working conditions for maritime workers by providing tailored wellbei...ng advice and instant analysis. It collects feedback on mental and physical health, working culture, and more. The tool offers easy setup, summary reports, and GDPR compliance. Management can use the reports to make better decisions for safer ships and improved employee wellbeing.
CASE STUDY Children’s Commissioner for Wales (CCfW)
Snap Surveys helped the Children’s Commissioner for Wales run Project Vote to boost youth engagement in politics. The platform enabled online mock elections in schools, replacing paper ballots due to... coronavirus. Over 10,000 students aged 11-15 participated, with surveys in English and Welsh. 60% of pupils said they were more likely to vote in real elections. The project increased knowledge and awareness of the Senedd among young people.
Snap Surveys helped Bournemouth Borough Council manage a large volume of paper surveys for tenants and residents. The council needed help with printing, mailing, and preparing survey data for analysi...s. Snap Surveys printed and mailed over 2,600 surveys, manually entered responses, and provided cleaned, weighted data. The council found the process smooth and the data reliable. Snap Surveys' support was key to the project's success.
Snap XMP helped Service Insights Ltd run a large survey for the North York Moors National Park Authority. They used both online and paper surveys to reach more farmers and land managers. This approac...h made it easier for people to respond. The research found out what public goods farmers are willing to deliver. The results will help shape future farming policy in the UK.
Information Technology and Services Case Studies and Success Stories with Snap Survey Software
CASE STUDY Issac.ai
Snap Surveys helped Issac.ai deliver advanced due diligence services. Issac.ai used Snap Surveys to create complex assessment surveys for investment decisions. The platform supported their unique sco...ring methods and automated alerts. Issac.ai replaced at least 16 hours of manual due diligence with Snap Surveys. Investors gained better insights and saved time using the solution.
Hospital & Health Care Case Studies and Success Stories with Snap Survey Software
CASE STUDY NHS Blood and Transplant (NHSBT)
Snap XMP helped NHS Blood and Transplant create the QS138 Quality Insights Audit Tool. NHSBT needed to automate and improve their blood transfusion audit process for hospitals. Snap Surveys upgraded ...the survey, added benchmarking, and automated reporting. The new tool saves time, reduces errors, and supports over 130 hospitals. The project finished on time and on budget. The tool is endorsed by NICE and recognized in national awards.
CASE STUDY Gloucestershire Care Services NHS Trust
Snap Survey software helped Gloucestershire Care Services NHS Trust collect feedback across all services. They used it for the Friends and Family Test, clinical audits, and annual surveys. The platfo...rm allowed surveys in paper, mobile, and online formats. Automated email alerts helped the team respond quickly to patient concerns. The trust improved survey reach and gathered more feedback, leading to faster problem resolution.
Snap Surveys helped UCL and the NHS improve bowel cancer screening feedback. They used both paper and web-based surveys to collect patient experiences. Over 182,000 surveys were distributed, with a f...inal response rate of 55.9%. Paper surveys had an 85.6% response rate, and web surveys had 49.8%. The feedback led to changes in patient information and care, aiming to boost screening participation and save lives.
Snap Surveys helped Sport Wales run the largest youth sports participation survey in the UK. Sport Wales needed a feedback system for annual school surveys, with reports in English and Welsh. Snap Su...rveys built a system to handle 100,000 participants and 5,000 log-ins at once. The system created 947 unique Smart Reports for schools and regions. Each report included benchmarked data and content in both languages. Sport Wales could now give every school detailed, high-quality reports quickly.
Snap Surveys helped CJM Research automate and simplify reporting for customer satisfaction surveys at leisure centres. CJM used Snap’s Smart Reports to create automated, personalized reports for each... client. The solution made it easy to spot problems and track customer experience scores. Staff and managers could quickly see where to improve. CJM captured over 25,000 responses using Snap Offline Interviewer. The tool changed how CJM delivers value to clients and improved their service.
Snap Survey Software helped Seymour Research run a CCG Patient Survey in both online and paper formats. Seymour Research used Snap to manage the online survey and analyze data, while Snap handled dat...a entry for over 12,000 paper responses. Snap processed 56.4 cases per hour with 99.9% accuracy. The final data was delivered the day after receiving the last batch. Seymour Research praised Snap for prompt, efficient, and high-quality service.
