Feedback Management Tool to create online surveys and forms
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Entertainment Case Studies and Customer Success Stories with SmartSurvey
Alton Towers
- Entertainment
SmartSurvey helps Alton Towers collect feedback from visitors using custom surveys. The team uses surveys to gather insights for decision-making,... benchmark performance, and improve customer service. Surveys are sent after visits, at events, and through tablets on site. Custom branding on surveys builds trust with guests. Project teams use the data to track progress and measure against targets. Alton Towers values SmartSurvey's attentive support and quick response to issues.
Anthony Nolan
- Non Profit Organization Management
SmartSurvey helps Anthony Nolan, a UK blood cancer charity, collect feedback from donors and support fundraising. The charity needed secure,... UK-based data storage to protect sensitive information. SmartSurvey's online surveys replaced manual data collection, making it faster and easier to gather and review data. The platform allows real-time feedback, flexible access, and strong data protection. Staff find the features easy to use and recommend SmartSurvey for effective surveys.
SmartSurvey helped the Home Office collect employee feedback with its digital survey platform. The Home Office needed a better way... to gather staff opinions on events, projects, and internal communication. They switched from a custom-built system to SmartSurvey’s Enterprise plan. The platform made it easy to create, send, and analyze surveys. Teams could launch surveys in minutes and access real-time results. Ongoing updates and support from SmartSurvey improved reporting and data analysis for the Home Office.
Oxleas NHS Foundation Trust
- Hospital & Health Care
SmartSurvey helped Oxleas NHS Foundation Trust move from paper surveys to digital feedback. The trust needed faster, more reliable ways... to collect patient feedback to improve care. SmartSurvey's survey software, integrations, and SMS tools let Oxleas send surveys right after appointments. This led to a 600% increase in patient engagement and survey response rates. The trust now gets better feedback and can make more improvements in patient care.
