Real-World Case Studies and Customer Success Stories with SmartSurvey

Norfolk County Council used SmartSurvey to gather feedback from staff and the public. They needed a UK-based survey tool that... met strict data protection laws. SmartSurvey helped them reduce print and postage costs and cut reliance on third-party research. The council now creates engaging surveys for many departments. They receive ongoing training and support from SmartSurvey.
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Metropolitan Police used SmartSurvey to improve community outreach. They needed a way to set policing priorities based on real community... feedback. SmartSurvey made it easy and secure to collect honest responses. Now, their policing priorities match community needs, not just internal agendas. The solution was affordable and flexible for their surveys.
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SmartSurvey helped a global diplomatic organisation manage annual surveys across 280+ locations and 15,000 staff. The organisation faced complex reporting... needs and low engagement with their previous survey tool. SmartSurvey integrated with Power BI for advanced analytics and enabled dynamic, customisable surveys. The support team streamlined survey setup and updates. As a result, the organisation improved data management, simplified survey operations, and drove targeted improvements at underperforming locations.
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SmartSurvey helped East Riding of Yorkshire Council modernise their business intelligence team. The council replaced manual processes and spreadsheets with... a secure, centralized survey platform. This improved data accuracy, collaboration, and compliance with GDPR. Real-time dashboards and advanced survey tools enabled better insights and faster reporting. The team saved time and improved transparency for stakeholders across public consultations.
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SmartSurvey helped East England County Council collect resident feedback faster. The council used SmartSurvey to improve collaboration and make surveys... more engaging. The platform made it easier for teams to work together and create surveys quickly. SmartSurvey ensured data security and accessibility for all residents. The council now gets better insights and responds to community needs more efficiently.
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SmartSurvey helped Dundee City Council collect consistent event feedback across multiple locations. Before, the council struggled with unreliable data and... inconsistent survey questions. With SmartSurvey's offline surveys, they gathered reliable data even without internet. The council can now compare events and benchmark economic data. This makes it easier to see where to focus efforts and track improvements.
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SmartSurvey helped the Department for Education unify survey tools across the organization. The department needed a secure, cost-effective platform for... 200 users to improve data quality and control. SmartSurvey Enterprise Edition provided advanced features, user management, and UK-based data security. The department now uses a single platform, improving survey quality and data protection. Internal approval processes and SmartSurvey's ISO 27001 certification ensure compliance and trust.
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SmartSurvey enabled England's national healthcare regulator to collect feedback from 240,000 healthcare professionals. Before SmartSurvey, the regulator struggled with basic,... unreliable surveys and lacked a unified system. SmartSurvey delivered a bespoke survey platform and managed service, powering the National Education and Training Survey (NETS). This solution helped the regulator evaluate compliance with 49 educational standards and improve training quality. From 2021 to 2023, the quality of the learning experience showed a positive trend across key indicators.
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SmartSurvey helped a global diplomatic organisation with 15,000 staff in 280 locations improve government service standards. The organisation faced complex... reporting needs and low survey engagement using their old survey platform. SmartSurvey integrated with Power BI for advanced data analytics and enabled dynamic, customisable surveys. The support team streamlined annual survey operations. Locations scoring below 70% overall were required to take action based on survey results.
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SmartSurvey Enterprise Edition helped the Department for Education manage 200 user accounts for secure, branded surveys. The department needed a... single, cost-effective survey platform to replace many uncoordinated tools. SmartSurvey provided advanced features, user management, and strong data security with ISO 27001 certification. The solution improved data quality and streamlined research across teams. All data is encrypted and stored on UK servers, meeting strict privacy standards.
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SmartSurvey helped Norfolk County Council cut print costs and reduce third-party research by moving to online surveys. The council uses... SmartSurvey to gather feedback from staff and the public for training, service development, and event evaluation. The platform supports multi-user management, making it easy to create and manage surveys across departments. SmartSurvey ensures data security and compliance with UK and EU laws. Ongoing support and training from SmartSurvey help the council improve its feedback processes.
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SmartSurvey helped East Riding of Yorkshire Council modernize its business intelligence team. The council replaced manual processes with a centralized,... secure survey platform. This improved collaboration, data accuracy, and stakeholder transparency. Advanced survey design tools and real-time dashboards made data collection faster and more reliable. The team now delivers better insights for public policy decisions while meeting GDPR and security standards.
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SmartSurvey helped Dundee City Council collect consistent event feedback across many locations. Before, the council struggled with unreliable data and... inconsistent survey questions. SmartSurvey's offline mode and kiosk feature made it easy to gather responses without internet. The council now trusts their data, can compare events, and benchmarks economic impact. Sharing results is simple and helps focus improvement efforts.
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SmartSurvey helped the Metropolitan Police align policing priorities with community needs. Before using SmartSurvey, it was hard to set priorities... based on real community feedback. The platform made it easy, affordable, and secure to collect responses. Now, priorities reflect what communities want, not just ward panel agendas. The Metropolitan Police recommends SmartSurvey for community outreach surveys.
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SmartSurvey helped East England County Council collect public feedback faster and more securely. The council used SmartSurvey to improve collaboration... with sub-accounts and shared access. Personalized surveys increased engagement and provided better insights. The platform ensured GDPR compliance and accessibility for all residents. The council now responds to community needs more quickly and efficiently.
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SmartSurvey helped the Home Office collect employee feedback across many topics. The Home Office needed a better survey tool as... their old system could not keep up. They switched to SmartSurvey's Enterprise plan for more features and easier survey creation. Teams now build surveys in minutes and share results quickly. The platform's new features and strong support improved data analysis and reporting for key decisions.
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SmartSurvey helped the Home Office collect employee feedback from over 35,000 staff. The Home Office used SmartSurvey to run pulse... surveys and questionnaires on internal events, communication, and engagement. The platform replaced a custom-built system that could not keep up with growing survey needs. SmartSurvey's features, like skip logic and real-time reporting, made surveys faster and more useful. The Home Office now creates surveys quickly and uses the results to inform executive decisions.
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SmartSurvey helped the Royal College of Obstetricians and Gynaecologists improve HR processes. The college needed a GDPR-compliant survey tool to... manage staff surveys, exit interviews, and pulse surveys. SmartSurvey provided an easy-to-use, secure solution that ensured data privacy. The college maintained continuity in HR data collection and started making changes to support its mission for women's health. Staff found the tool functional, cost-effective, and reliable.
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SmartSurvey helped NHS Solihull CCG simplify their data collection for healthcare research. The platform replaced multiple spreadsheets and saved time... on admin tasks. Contractors found it easy to use and could securely share survey results. SmartSurvey ensured safeguarding compliance and secure UK-based data storage. The system allowed for easy reporting to governing bodies and partner agencies.
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SmartSurvey helped a leading NHS children's hospital centralize feedback collection. The hospital replaced multiple survey tools with one GDPR-compliant platform.... Over 500 users gained secure, easy access through Single Sign-On. The hospital saw a 75% cost reduction by switching to a trust-wide license. Data quality improved, and sensitive feedback projects became possible. Staff and patients now give feedback with confidence in data security.
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SmartSurvey helped HealthEast, also known as Great Yarmouth and Waveney CCG, reach over 236,000 stakeholders with online surveys. HealthEast used SmartSurvey... to gather 360 feedback from the public and co-workers, ensuring responses were confidential and anonymous. The surveys supported public consultations and internal projects, making it easier to collect feedback and shape decisions. SmartSurvey's compliance with UK and EU data protection laws was essential for handling sensitive health data. The platform enabled HealthEast to move towards a paperless office and improved project efficiency.
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SmartSurvey helped the General Medical Council (GMC) improve stakeholder engagement with a digital survey platform. GMC needed a user-friendly, secure... solution to collect feedback from members and the public. SmartSurvey enabled faster survey creation, easier distribution, and better accessibility, including mobile optimization and compliance with accessibility standards. The platform simplified data analysis and reporting, supporting GMC’s decision-making and policy development. GMC now manages more surveys, collaborates across teams, and gathers feedback more efficiently.
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SmartSurvey helped Fundación Amigos por Siempre, a Santiago-based mental health charity, measure the impact of their programs. The charity needed... a way to collect reliable data beyond face-to-face feedback. Using SmartSurvey, they gathered online survey responses and used reporting tools to compare results and spot trends. This allowed them to see which program areas worked and discover new needs among beneficiaries. The solution made it easy for participants to give feedback and for the charity to act on the data.
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SmartSurvey helped England's national healthcare regulator collect feedback from 240,000 healthcare professionals. Before SmartSurvey, feedback was scattered and hard to... use. The new survey system let the regulator track education quality and supervision across the country. From 2021 to 2023, overall educational experience rose from 84.19% to 85.30%. Supervision quality and learning opportunities also improved. The regulator now uses this data to plan better training and improve healthcare education.
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Derbyshire NHS Foundation Trust switched to SmartSurvey from a costly, outdated provider. They needed a secure, UK-based survey platform that... was easy to use. SmartSurvey made survey creation faster and more intuitive. The Trust used it for audits, conference forms, and the Friends and Family Test. The system saved money and time, and support was quick and helpful. More teams in the Trust adopted SmartSurvey after seeing these benefits.
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SmartSurvey helped Great Yarmouth and Waveney CCG reach over 236,000 stakeholders with online surveys. HealthEast used SmartSurvey to gather 360... feedback and public consultation data. The platform enabled secure, anonymous, and compliant data collection. SmartSurvey supported both external and internal feedback projects, aiding a move toward a paperless office. HealthEast found SmartSurvey easy to use and valuable for their healthcare feedback needs.
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SmartSurvey helped Oxleas NHS Foundation Trust boost patient engagement by 600%. The trust switched from paper surveys to SmartSurvey's digital... platform. They used system integrations and SMS to send surveys right after appointments. This made it easy to collect feedback at the point of experience. The new process improved response rates and helped Oxleas make better decisions for patient care.
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SmartSurvey helped NHS Hospital for Children centralize feedback with a GDPR-compliant platform. The hospital replaced multiple survey tools, improving data... quality and oversight. Staff now use a single, secure system with SSO and real-time reporting. The hospital saw a 75% cost reduction by switching to a trust-wide license. SmartSurvey's UK-based infrastructure and certifications ensured strong data security.
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SmartSurvey helped NHS Solihull CCG save time on admin and reduce spreadsheet use. The platform made it easy for contractors... to submit data and ensured secure, GDPR-compliant storage. NHS Solihull CCG could quickly produce reports for their governing body. The solution improved data collection and made sharing results simple. Contractors were assured of safeguarding and compliance responsibilities.
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SmartSurvey helped Derbyshire NHS Foundation Trust switch from an expensive, outdated survey provider. The Trust needed secure, UK-based data storage... and better value. SmartSurvey made survey creation easy and intuitive. The team received fast, knowledgeable support. The Trust used SmartSurvey for audits, conference forms, and the Friends and Family Test. They saved more than the system's cost and found the platform secure, professional, and user-friendly.
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SmartSurvey helped the Royal College of Obstetricians and Gynaecologists improve HR processes. The college needed a GDPR-compliant survey tool to... manage staff surveys, exit interviews, and pulse surveys. SmartSurvey provided an easy-to-use, secure solution that ensured data privacy. The tool allowed the college to collect high-quality employee data and maintain continuity. This helped them make changes to better support women's health.
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SmartSurvey helped the General Medical Council (GMC) improve stakeholder engagement with a digital survey platform. GMC needed a simple, user-friendly... tool to collect feedback and support decision-making in healthcare standards. SmartSurvey delivered fast survey creation, advanced features, and easy distribution. GMC saw reduced survey creation time and better management of surveys and consultations. The platform improved accessibility and made it easier to gather and analyze feedback from members and the public.
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SmartSurvey helped Oxleas NHS Foundation Trust boost patient feedback response rates by 600%. The trust replaced slow, paper-based surveys with... instant mobile surveys using SmartSurvey's platform. Integration with internal systems and SMS reminders made feedback collection fast and secure. The trust saw survey response rates rise from 2% to 14%. More feedback enabled faster, data-driven improvements in patient care.
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SmartSurvey helped Parkinson's UK manage surveys for over 38,000 members. The charity used multi user management to control survey distribution... and data privacy. Staff could run training, internal, and satisfaction surveys from one master account. Branded, mobile-friendly templates improved engagement rates. Staff engagement and satisfaction increased after switching to SmartSurvey.
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SmartSurvey helped Lymington Community Association collect feedback from community centre users. The association used SmartSurvey's survey design tools to separate... responses from members and non-members. This made it easier to gather opinions and suggestions about the centre and its café. Even older users found the online surveys easy to complete. The result was a better understanding of what the community valued most.
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SmartSurvey helped London & Partners automate survey workflows and improve data accuracy. The team used reusable templates and Salesforce integration... to save time and reduce manual work. Advanced filtering and automated reporting made it easier to share insights and track key metrics like NPS and GVA. Collaboration improved as reports could be shared with stakeholders quickly. London & Partners now gathers feedback and measures performance faster with SmartSurvey.
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SmartSurvey helped Henley Women's Regatta collect feedback from 1,800 competitors and thousands of spectators. The event used online surveys to... support grant applications and improve facilities. Feedback showed the regatta brings over £300,000 in economic benefit to Henley. Virtual spectators increased, and attendees valued new site features. SmartSurvey enabled better decisions and stronger community engagement.
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SmartSurvey helped Lymington Community Association collect feedback from community centre users. The group needed to separate responses from members and... non-members. SmartSurvey Pro made it easy to design surveys with logic and routing. The association gathered useful feedback about the café and building improvements. Even older respondents were happy to use the online survey. They now better understand what their community values.
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SmartSurvey helped Henley Women's Regatta collect feedback from 1,800 competitors and thousands of spectators. The event used online surveys to... support grant applications, improve facilities, and show over £300,000 in economic benefit to Henley. Organizers valued SmartSurvey's cost-effective management tools and ability to reach virtual spectators. The feedback helped the regatta grow and improve attendee experience. SmartSurvey enabled better decision-making for this not-for-profit event.
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SmartSurvey helped London & Partners automate survey workflows and improve data accuracy. The team used reusable templates and Salesforce integration... to save time and reduce manual work. Advanced filtering and reporting tools made data analysis faster and easier. Collaboration improved as reports could be shared with non-account holders. London & Partners now tracks key metrics like NPS and GVA more efficiently with SmartSurvey.
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SmartSurvey helped Parkinson's UK manage surveys for over 38,000 members. The charity used multi user management to control survey distribution... and data privacy. Staff engagement and satisfaction improved as employees gained control over survey campaigns. The branded, mobile-responsive surveys increased engagement rates. SmartSurvey's UK/EU data storage ensured compliance with privacy laws.
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SmartSurvey software helped Anthony Nolan, a UK blood cancer charity, collect donor and fundraiser feedback faster and more securely. The platform replaced... manual data collection, saving time and improving data accuracy. Anthony Nolan uses SmartSurvey to engage donors, support fundraising, and gather staff feedback. Secure UK data storage and flexible access controls ensure compliance with data protection laws. The charity can now review feedback in real time and respond quickly to stakeholder needs.
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Anthony Nolan uses SmartSurvey to collect feedback from donors, hospitals, and staff. The charity needed a secure, UK-compliant survey tool... to protect sensitive data and support fundraising. SmartSurvey's multi-user platform lets them gather and review feedback quickly from different audiences. Real-time data helps Anthony Nolan respond fast and improve services. The platform's access controls and support make it easy for staff to run effective surveys.
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SmartSurvey helped West Lothian College boost survey response rates by 600% in under six months. The college struggled with previous... survey tools due to poor data consistency and integration issues. SmartSurvey's APIs, user-friendly interface, and strong support enabled seamless integration with Power BI and improved data reliability. The college used API features to send surveys via SMS and reduce spam, further increasing engagement. Enhanced data quality now supports better decision-making for management and the Board of Governors.
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SmartSurvey's offline survey tool helped the University of Puerto Rico collect data after Hurricane Maria. The university needed to survey... a rural community with no power or internet. SmartSurvey enabled offline data capture on mobile devices. Researchers gathered insights on hazardous material use and battery disposal. 43% of residents owned battery-powered electronics, and all used small batteries. The findings will guide community education and recovery efforts.
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SmartSurvey helped Education Development Trust run a global employee engagement survey. The survey reached teachers in remote areas worldwide. SmartSurvey's... GDPR-compliant platform ensured data security and confidentiality. The survey achieved an 81% completion rate and a satisfaction score of 3.6 out of 5. The results showed strong employee engagement and highlighted areas for improvement.
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SmartSurvey helped Dunalley Primary School save time and money by automating survey data collection. The school reduced admin workload and... cut costs on staff. They gained better insights into student progress and increased parental feedback. SmartSurvey made it easy to present results and track responses. The school now uses surveys for parents, staff, and pupils, improving performance and engagement.
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SmartSurvey helped BPP University cut survey fatigue and boost response rates. Before, BPP struggled with low participation and manual follow-ups.... SmartSurvey let them pre-fill student data, shorten surveys, and automate reminders. Teams now get real-time feedback through dashboards. This means faster action and better student satisfaction. Every department can see live insights and make quick changes.
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SmartSurvey helped Education Development Trust run a global employee engagement survey. The survey reached teachers in remote locations and kept... data confidential. The platform's GDPR compliance and ISO 27001 certification were key. The survey had an 81% completion rate and a 3.6 out of 5 satisfaction score. Results showed strong employee engagement and a CIPD rating of +69, above the sector average.
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SmartSurvey's offline survey tool helped the University of Puerto Rico collect data after Hurricane Maria. The university needed to survey... a rural community with no electricity or internet. SmartSurvey enabled offline data capture on mobile devices and automatic syncing when online. Results showed 43% owned battery-powered electronics and 100% used small batteries, but most did not dispose of them safely. The tool supported research to improve hazardous material management and community recovery.
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SmartSurvey helped Dunalley Primary School save time and money by automating survey data collection. The school reduced admin workload and... costs, gained better insights about pupils, and improved parental feedback. Online surveys made it easy to present results and track responses. SmartSurvey's UK-based data storage ensured compliance with data protection rules. The school now uses surveys for parents, staff, and pupils, supporting school growth and performance.
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SmartSurvey helped West Lothian College boost their annual Induction Survey response rate by 600% in under 6 months. The college needed... a user-friendly survey platform with strong API integration, GDPR compliance, and reliable data collection. SmartSurvey's Enterprise solution delivered easy setup, robust API tools, and clear support documentation. The college used API features to link student data, reduce spam, and send surveys via SMS. Staff now access better data visuals through Power BI integration, improving student engagement insights.
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SmartSurvey helped BPP University cut survey fatigue and boost response rates. Before, BPP had long, repetitive surveys and low student... engagement. With SmartSurvey, BPP used data integration to pre-fill answers and shorten surveys. Real-time dashboards gave instant feedback insights. Custom workflows improved survey completion. BPP now gets better student feedback and can act fast to improve satisfaction.
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SmartSurvey helped a leading UK cooperative engage over one million members. The cooperative used SmartSurvey to personalize feedback and automate... data collection. Integration with Salesforce enabled real-time tracking and analysis. 95% of member interactions were powered by SmartSurvey last year. The platform improved trust, security, and participation rates. Manual processes were replaced with automated workflows, freeing up staff time.
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SmartSurvey helped IKEA boost customer feedback response rates by sending survey invitations via SMS right after delivery. This approach raised... response rates from 10% to 15%. IKEA's Net Promoter Score jumped from 25 to 70. The SMS surveys let IKEA quickly address customer issues and improve satisfaction. The program's success in the UK is leading to a rollout across Europe.
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SmartSurvey helped the iconic Swedish flat-pack furniture giant boost Net Promoter Score from 25 to 70. The company used SmartSurvey's... SMS survey feature to collect instant feedback after deliveries. Response rates improved from 10% to 15% with automated SMS invitations. Customers felt more engaged and informed. The retailer plans to expand this customer engagement program across Europe.
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SmartSurvey helped a leading UK cooperative engage over one million members. The cooperative needed to scale participation, protect member data,... and create personalized experiences. SmartSurvey provided secure surveys, Salesforce integration, and automation. 95% of member interactions used SmartSurvey, boosting participation and trust. The platform enabled flexible, data-driven engagement at scale.
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INSPIRING Business Performance uses SmartSurvey to create and manage surveys for clients. They switched from a previous provider and have... used SmartSurvey for over a year. The platform helps them gather feedback from employees and customers. SmartSurvey's features allow for branded surveys and multi-user management. The team can quickly export reports and analyze data for clients. Responsive support from SmartSurvey is highlighted as a key benefit.
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SmartSurvey Enterprise helped a leading experience management consultancy improve their client assessment process. The consultancy needed a flexible, GDPR-compliant survey... platform with advanced analytics and dashboard features. SmartSurvey enabled customizable surveys, robust data security, and powerful reporting tools. The team now resolves 25% of issues internally and saves hours on manual analysis. Enhanced segmentation and sentiment analysis deliver deeper insights for clients.
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SmartSurvey Enterprise helped a leading experience management consultancy improve client assessments. The consultancy faced issues with flexibility, GDPR compliance, and... limited analytics in their old tools. SmartSurvey provided customizable surveys, advanced analytics, and strong support. Staff now resolve 25% of issues internally and save hours with segmentation features. Enhanced reporting and sentiment analysis deliver deeper insights for clients.
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SmartSurvey helps INSPIRING Business Performance create and manage surveys for clients. The team uses the platform for employee engagement, customer... satisfaction, exit, cultural, and wellbeing surveys. SmartSurvey's features allow for easy survey customization, multi-user management, and fast data exports. INSPIRING reports improved survey consistency and quick analysis. The support team is responsive and attentive to their needs.
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Dubai International Film Festival used SmartSurvey to bring their annual survey in house. This change saved them tens of thousands... of dollars each year. They improved operational efficiency by tracking results in real time and customizing reports. Now, they access raw data instantly and see patterns more easily. They no longer wait for third-party support or communication.
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SmartSurvey helps Alton Towers Resort collect visitor feedback with custom surveys. The team uses surveys for research, customer insight, and... to improve guest experience. They gather feedback at events, after visits, and on-site with tablets. Custom branding on surveys builds trust with guests. Reports from survey data help track progress and benchmark performance.
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Alton Towers uses SmartSurvey to collect feedback from visitors across its theme park, hotels, and events. The team sends automated... surveys after visits and gathers real-time feedback during events like Scarefest. Project teams use the data to benchmark performance and improve customer service. Customisable surveys help maintain brand consistency and build trust. Reports from survey data guide decisions and track progress against targets.
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