Retail Case Studies and Success Stories with SmartSurvey
CASE STUDY IKEA
SmartSurvey helped IKEA boost customer feedback by sending survey invitations via SMS right after delivery. This approach made it easy for customers to share their experience on their phones. IKEA sa...w their Net Promoter Score jump from 25 to 70. Response rates improved from 10% to 15%. Customers felt more informed and engaged, and IKEA could quickly address issues. The program was so successful in the UK that IKEA plans to expand it across Europe.
SmartSurvey helped a leading UK cooperative engage over one million members. The cooperative needed to scale participation, build trust after a data breach, and create personalized experiences. Smart...Survey provided secure surveys, Salesforce integration, and flexible tools for quizzes and events. 95% of member interactions used SmartSurvey, boosting participation and trust. Automation replaced manual work, letting the team focus on member engagement.
SmartSurvey helped a global insurance leader automate real-time customer feedback. The company replaced slow, costly telephone surveys with SmartSurvey’s scalable platform. They grew feedback collect...ion from 100 to over 250,000 responses each year. Real-time integration let them respond to customer issues within an hour. The team used SmartSurvey’s API, advanced survey design, and branding tools. This improved customer service and made feedback central to decisions.
SmartSurvey helped BBK - Bank of Bahrain and Kuwait improve customer feedback collection. The CX team used SmartSurvey to create surveys faster and automate feedback after transactions. Branded and b...ilingual surveys increased participation. Real-time dashboards made it easy to see results and act quickly. Survey creation and analysis times dropped from days to minutes. Data privacy and security features built trust with customers.
Entertainment Case Studies and Success Stories with SmartSurvey
CASE STUDY Dubai International Film Festival
SmartSurvey helped Dubai International Film Festival save tens of thousands of dollars each year by bringing their annual survey in house. Before, they struggled with high costs and poor fit from ext...ernal survey providers. With SmartSurvey, they gained real-time tracking, easy report customization, and instant access to raw data. Their operational efficiency improved, and survey results now match their needs. They no longer wait for third-party support and enjoy better customer service.
SmartSurvey helps Alton Towers collect feedback from visitors using custom surveys. The team uses surveys to gather insights for decision-making, benchmark performance, and improve customer service. ...Surveys are sent after visits, at events, and through tablets on site. Custom branding on surveys builds trust with guests. Project teams use the data to track progress and measure against targets. Alton Towers values SmartSurvey's attentive support and quick response to issues.
Accounting Case Studies and Success Stories with SmartSurvey
CASE STUDY Glover Stanbury
SmartSurvey helps Glover Stanbury, a chartered accountancy firm, use online forms for consistent data capture. The firm reduced print costs and paper use by switching to digital surveys. SmartSurvey'...s skip logic ensures clients only answer relevant questions. The dashboard lets staff track responses and share data easily. Glover Stanbury uses feedback from surveys to improve services and support internal HR processes.
Education Case Studies and Success Stories with SmartSurvey
CASE STUDY University of Puerto Rico
SmartSurvey's Enterprise survey software helped the University of Puerto Rico collect data after Hurricane Maria. The university needed to survey a rural community with no power or internet. SmartSur...vey's offline survey tool let them gather data in the field and upload it later. The research found 43% of residents owned battery-powered electronics and 100% used small batteries, but many did not dispose of them safely. The tool enabled the university to assess risks and guide the community on hazardous material use and disposal.
SmartSurvey helped BPP simplify student feedback collection. Before, BPP had long, repetitive surveys that caused low response rates and survey fatigue. With SmartSurvey, BPP used integrated data to ...remove redundant questions and make surveys shorter. This boosted response rates and made it easier for students to finish surveys. Real-time dashboards let BPP see student satisfaction right away and act fast. Custom workflows followed up with students automatically, raising completion rates.
SmartSurvey helped Education Development Trust run a global employee engagement survey. The charity needed a GDPR-compliant, secure platform for teachers in remote locations. SmartSurvey provided a r...obust solution with ISO 27001 certification. The survey reached a completion rate of 81%. Employee satisfaction scored 3.6 out of 5. The results showed strong engagement and clear areas for improvement.
SmartSurvey helped Dunalley Primary School save time and money on admin tasks. The school used SmartSurvey to collect feedback from parents, pupils, and staff. Online surveys replaced manual data ent...ry and reduced paperwork. The school gained better insights about students and increased parental feedback. Results are now easy to present and track, helping improve school performance.
SmartSurvey helped West Lothian College boost their annual Induction Survey response rate by 600% in under 6 months. The college needed a user-friendly survey tool with strong API support and secure ...data handling. SmartSurvey's Enterprise solution provided easy integration, reliable APIs, and clear documentation. The college solved data consistency and anonymous survey challenges. They also improved survey delivery and engagement using SmartSurvey's features.
Management Consulting Case Studies and Success Stories with SmartSurvey
CASE STUDY INSPIRING Business Performance
SmartSurvey helped INSPIRING Business Performance collect feedback and insights for their clients. The team used SmartSurvey to create, send, and analyze surveys for employee engagement, customer sat...isfaction, and more. The platform made it easy to standardize questions and export reports. INSPIRING switched from a previous provider and found SmartSurvey's support team responsive. The multi-management feature let them manage multiple users and save standard questions for future use.
SmartSurvey Enterprise helped an experience management consultancy improve their client assessment process. The consultancy faced issues with flexibility, GDPR compliance, and limited analytics in th...eir old tools. SmartSurvey provided customizable surveys, strong data security, and advanced analytics like sentiment analysis. Staff now resolve 25% of issues internally and work more efficiently. The consultancy delivers better client reports and saves hours with advanced segmentation features.
SmartSurvey helps Anthony Nolan, a UK blood cancer charity, collect feedback from donors and support fundraising. The charity needed secure, UK-based data storage to protect sensitive information. Sm...artSurvey's online surveys replaced manual data collection, making it faster and easier to gather and review data. The platform allows real-time feedback, flexible access, and strong data protection. Staff find the features easy to use and recommend SmartSurvey for effective surveys.
SmartSurvey helped Lymington Community Association collect feedback from community centre users. The group needed to separate responses from members and non-members. SmartSurvey Pro made it easy to d...esign surveys with logic and routing. The association gathered useful feedback about the café and building improvements. Even older users responded well to the online survey. The result was a better understanding of what people value in the centre.
SmartSurvey helped Henley Women's Regatta collect feedback from competitors, spectators, and stakeholders. The event runs on a tight budget with only volunteers, so online surveys replaced costly pap...er or consultancy options. SmartSurvey enabled the team to gather data for grant applications, facility planning, and sponsor presentations. The survey showed the regatta brings over £300,000 in economic benefit to Henley. Virtual spectators increased, and attendees valued new facilities and live filming. SmartSurvey proved to be a cost-effective management tool for this not-for-profit event.
SmartSurvey helped London & Partners automate survey workflows and improve data accuracy. The team used reusable templates, Salesforce integration, and automated reporting. This reduced workloads and... saved time. Advanced filtering and cross-tabulation tools made data analysis faster. Sharing reports became easier, improving collaboration. London & Partners now tracks key metrics like NPS and GVA more efficiently with SmartSurvey.
SmartSurvey helped Parkinson's UK manage online surveys for over 38,000 members. The charity used SmartSurvey's multi user management to control survey distribution and data privacy. Branded, mobile-...responsive surveys improved engagement rates. Real-time response review and UK/EU data storage ensured compliance. Staff engagement and satisfaction increased as employees gained control over survey campaigns.
Mechanical or Industrial Engineering Case Studies and Success Stories with SmartSurvey
CASE STUDY Correct Contract Services
SmartSurvey helped Correct Contract Services collect and manage client satisfaction surveys. Before, they used paper forms and phone calls. With SmartSurvey, they created online surveys and managed d...ata in one place. This made it easier to report results and act on feedback. They now get more honest feedback and respond faster to customer needs.
SmartSurvey helped the General Medical Council (GMC) improve how it collects feedback from members and the public. GMC needed a simple, user-friendly survey platform to boost engagement and make surv...ey creation faster. SmartSurvey delivered a solution that made it easier to create, distribute, and analyze surveys. GMC saw a reduction in survey creation time and better management of surveys and consultations. The platform also improved accessibility and allowed surveys to be shared through email, e-bulletins, and social media.
SmartSurvey helped Dundee City Council collect event feedback across many locations. Before, they struggled with inconsistent data and hard-to-compare results. With SmartSurvey's offline surveys and ...kiosk feature, they gathered reliable data even without Wi-Fi. The council now gets clear, consistent results and can compare events easily. This helps them see where to improve and trust their data more.
SmartSurvey helped the Home Office collect employee feedback with its digital survey platform. The Home Office needed a better way to gather staff opinions on events, projects, and internal communica...tion. They switched from a custom-built system to SmartSurvey’s Enterprise plan. The platform made it easy to create, send, and analyze surveys. Teams could launch surveys in minutes and access real-time results. Ongoing updates and support from SmartSurvey improved reporting and data analysis for the Home Office.
SmartSurvey helped East England County Council collect feedback from residents faster. The council used SmartSurvey to make surveys easier to create and share. Teams could work together on surveys, w...hich saved time. More people finished the surveys because they were shorter and more personal. The council kept resident data safe and followed UK rules. SmartSurvey made it easier for the council to listen to the community and improve services.
SmartSurvey Enterprise Edition helped the Department for Education manage survey tools across the organization. Before, many teams used different survey providers, making it hard to track quality, co...sts, and data security. With SmartSurvey, they gained control over user access, branding, and reporting. The department issued 200 licenses and set up an approval process for external surveys. This improved data quality and security, with all data stored on UK servers and ISO 27001 certified.
SmartSurvey helped the national healthcare regulator collect feedback from 240,000 healthcare professionals. Before SmartSurvey, the regulator struggled with basic, unreliable surveys and lacked a wa...y to reach all learners. SmartSurvey delivered a custom survey platform and managed service, including analytics and dashboards. The regulator now uses NETS to track compliance with 49 education standards. From 2021 to 2023, the quality of learning experiences improved across many indicators.
SmartSurvey helped East Riding of Yorkshire Council modernize their business intelligence team. The council faced challenges with manual processes, tight deadlines, and strict data security needs. Sm...artSurvey provided a flexible platform with centralized survey management, advanced design tools, and real-time dashboards. The team improved collaboration, data accuracy, and transparency for stakeholders. This led to better decision-making and more efficient public service consultations.
SmartSurvey helped the Metropolitan Police improve community outreach surveys. Before, it was hard to set policing priorities that matched what communities wanted. SmartSurvey made it easy, affordabl...e, and secure to get real feedback. Now, policing priorities match community needs, not just the views of ward panel members. The Metropolitan Police recommends SmartSurvey to others.
SmartSurvey helped a global diplomatic organisation improve government service standards in over 280 locations. The organisation faced challenges with complex reporting and low survey engagement usin...g their old survey tool. SmartSurvey provided a unified platform with Power BI integration and customisable surveys. The solution streamlined data management and made survey operations easier. The team could now make better decisions and quickly identify areas needing improvement.
SmartSurvey helped Norfolk County Council move from paper-based surveys to online surveys. The council needed a secure, UK-based survey platform that met strict data protection laws. SmartSurvey enab...led easy survey creation, cross-department collaboration, and reduced print and postage costs. The council now gathers better feedback, saves money, and gets ongoing support from SmartSurvey.
SmartSurvey helped Oxleas NHS Foundation Trust move from paper surveys to digital feedback. The trust needed faster, more reliable ways to collect patient feedback to improve care. SmartSurvey's surv...ey software, integrations, and SMS tools let Oxleas send surveys right after appointments. This led to a 600% increase in patient engagement and survey response rates. The trust now gets better feedback and can make more improvements in patient care.
SmartSurvey helped Derbyshire NHS Foundation Trust run online surveys, audits, and forms while keeping data secure in the UK. The Trust switched from a costly, outdated provider to SmartSurvey for be...tter value and UK-based servers. Setting up surveys became easier and more intuitive. The support team answered questions quickly. The Trust used SmartSurvey for the Friends and Family Test, monthly surveys, audits, and conference forms. Workforce and HR teams also used it for recruitment surveys, saving more than the system's cost. The Trust found the system secure, easy to use, and cost-effective.
CASE STUDY Great Yarmouth and Waveney CCG (HealthEast)
SmartSurvey helped Great Yarmouth and Waveney CCG reach over 236,000 stakeholders for public consultation. The team used online surveys to collect confidential and anonymous 360 feedback. They gather...ed input for both external and internal projects. SmartSurvey ensured compliance with UK and EU data protection laws. The platform supported a move toward a paperless office and delivered strong value for money.
SmartSurvey provided a centralised, GDPR-compliant survey platform for NHS Hospital for Children. The hospital faced issues with data duplication, inconsistent feedback, and lack of oversight using m...ultiple survey tools. SmartSurvey enabled over 500 users to create and manage surveys securely, with real-time reporting and SSO access. The hospital saw a 75% cost reduction by switching to a trust-wide license. They improved data quality, compliance, and feedback management for staff and patient surveys.
SmartSurvey helped NHS Solihull CCG simplify data collection for healthcare research. The platform replaced multiple spreadsheets and made it easy for contractors to use. SmartSurvey ensured secure d...ata storage and GDPR compliance. The solution saved time on admin tasks and improved reporting for the governing body. Contractors received automated PDF reports as evidence of compliance. The system allowed survey links to be embedded on web pages for easy access.
CASE STUDY Royal College of Obstetricians and Gynaecologists
SmartSurvey helped the Royal College of Obstetricians and Gynaecologists improve HR processes. The college needed a GDPR-compliant survey tool to manage staff surveys, exit interviews, and pulse surv...eys. SmartSurvey provided an easy-to-use, secure, and highly functional solution. The tool ensured data security and continuity for HR data collection. The college now collects high-quality data and makes better changes to support women's health.
SmartSurvey helped Mercedes-Benz Ireland boost survey response rates and simplify survey administration. The company faced low response rates and data accuracy issues with phone surveys. SmartSurvey ...provided a custom solution with user rights for dealerships and full admin control for the main office. Customers now complete surveys at their convenience, leading to much higher response rates. Data recording errors have stopped, and administration is easier for the team.
SmartSurvey helped uSwitch collect feedback on their webchat service. uSwitch used SmartSurvey to create a branded survey inside the chat window. The survey linked responses to specific chats. This m...ade it easy to find areas for improvement. SmartSurvey's features let uSwitch filter and export data for monthly reports. uSwitch now uses one survey tool across many parts of the business.
"They Achieved A 98% Satisfaction Rate With A Savings Of Approximately £250,000 Annually By Using Smartsurvey For Their Feedback Collection Processes.";
SmartSurvey helped Fundación Amigos por Siempre, a Chilean mental health charity, measure the impact of their programs. The charity needed a way to collect reliable data instead of just anecdotal fee...dback. With SmartSurvey, they used online surveys and reporting tools to compare results and spot trends. This made it easy to see which program areas worked and to find new needs among beneficiaries. The foundation could then create new strategies to help more people.
