US IT Manager
- Information Technology And Services
- Small
USA
A US IT manager needed a single provider for all technology needs. In the past, working with many vendors caused... lost time and money. SmartChoice became the one go-to company for support. The manager could call one number for help. This made managing technology easier and saved time.
Systems and Network Administrator
- Information Technology And Services
- Small
SmartChoice provided voice services for a company led by a systems and network administrator. The customer praised SmartChoice for their... strong track record and reliable service. The project was completed on time and within budget. Field engineers delivered excellent results. The company considers this one of their best new additions this year.
Kathleen Goldman
- Information Technology And Services
- Small
USA
SmartChoice helped Kathleen Goldman migrate to a new platform. The team worked in real time with staff during the transition.... Weekly meetings supported each practice through the process. Real-time support was key for a safe and successful migration. Staff were available 24/7 to help. The managed service provider valued the hands-on help.
IT Infrastructure and Support Manager
- Information Technology And Services
- Small
SmartChoice helps an IT infrastructure and support manager meet all technology needs. The customer values SmartChoice for always investigating requests... and never saying no. SmartChoice handles a wide range of technology challenges. The customer trusts SmartChoice as a reliable technology partner. No specific metrics or numbers are mentioned in the testimonial.
Retail Case Studies and Customer Success Stories with Smart PBX
Leading luxury retailer (anonymous)
- Retail
- Large
SmartTile helped a leading luxury retailer cut mean time to resolution (MTTR) for network outages. The IT team used to... spend valuable time gathering carrier and device info before opening tickets, risking lost revenue. With SmartTile, all carrier, vendor, and device data is surfaced instantly when an issue occurs. The platform integrates with Meraki API for full network visibility, including access points and switches. The retailer is now expanding SmartTile to monitor every point-of-sale system across North America.
SmartChoice’s SmartTile helped a leading luxury retail giant connect 458 mono-brand stores. The company unified software platforms for video surveillance,... analytics, and people counting. SmartTile reduced monthly phone costs and improved support reliability. Real-time analytics and automated reports replaced manual oversight. The retailer now manages all stores remotely from one dashboard.
Apparel & Fashion Case Studies and Customer Success Stories with Smart PBX
International retail company
- Apparel & Fashion
- Very Large
USA
SmartChoice unified communications platform replaced the retail company’s outdated phone system across 40+ locations. The company saw a drastic reduction... in monthly phone rates and improved call reliability. Cloud-based deployment enabled high uptime, even during regional outages. Polycom IP phones and user training made adoption easy. Real-time analytics and collaboration tools boosted productivity and revenue growth.
Global women's luxury clothing brand
- Apparel & Fashion
- Very Large
SmartChoice replaced the brand’s old phone system with a VoIP solution. The new system cut telecommunication costs and removed the... need for physical phone lines. Employees gained tools for better customer engagement and real-time analytics. The VoIP platform improved customer service, allowed access from anywhere, and scaled with the company’s global growth. Manual work dropped and oversight improved across all store locations.
SmartChoice helped Chris Diguette reduce downtimes in healthcare communications. Their technology improved operational efficiency. Patient interactions became easier and smoother.... The solution used a holistic approach for better results. This shows how modern tools can help healthcare teams work better.
Multi-location health center (northeastern United States)
- Hospital & Health Care
- Medium
USA
SmartChoice replaced the health center’s outdated phone system with a cloud-based UCaaS solution. The upgrade fixed dropped calls, unclear conversations,... and costly transfers between five locations. Staff learned the new system quickly, with zero disruption to patient service. Real-time analytics and advanced IVR improved call handling and staffing. The center cut voice expenses and set a foundation for future growth.
Robert Parkinson
- Health, Wellness And Fitness
- Small
SmartChoice helped Robert Parkinson focus on saving lives instead of managing a phone system. The solution allowed his team to... keep their attention on their core mission. SmartChoice made communication easier and more reliable. This support let them work better and stay focused on what matters most. The testimonial highlights the value of dependable business communications.
Education Case Studies and Customer Success Stories with Smart PBX
Notable University (private ivy league college in the northeast)
- Education
- Large
USA
SmartChoice delivered a cloud-based softphone solution to a notable university with over 16,000 students and 3,000 employees. The university faced... a surge in student support calls during the pandemic, overwhelming its old phone system. SmartChoice enabled staff to manage calls from any location, using features like call routing and IVR. The solution improved response times, reduced operational costs, and increased student satisfaction. Services were deployed within 24 hours, supporting business continuity and disaster recovery.
Legal Services Case Studies and Customer Success Stories with Smart PBX
Facilities Manager (NJALA member)
- Legal Services
- Small
USA
SmartChoice helped a facilities manager improve billing for clients. The manager can now bill back clients instantly with new services.... SmartChoice delivered on promises at a great price. Customer service was excellent. The manager recommends SmartChoice to others in the legal field.
Director of Telecommunications
- Telecommunications
- Large
SmartChoice helped a telecommunications director manage high inbound call volume. The SMS feature with automated links worked well. The team... expanded the use of this feature. They are now exploring more options with SmartChoice. The solution improved call management for the business.
Pharmaceuticals Case Studies and Customer Success Stories with Smart PBX
Biotech company
- Pharmaceuticals
SmartChoice helped a biotech company update their old communication systems. The company switched to modern telecom solutions. This change cut... their costs by a large amount. The new system improved how the team works together. The company now has better business communication tools. They no longer rely on outdated technology.
Other Industry Case Studies and Success Stories with Smart PBX
Thomas J.
- Small
SmartChoice enabled a seamless transition to a new customer contact center system. Thomas J. reported zero disruption during installation and... migration. The solution met all business needs. The process was smooth and did not impact customer service. SmartChoice delivered reliable support throughout the change.
SmartChoice helped Stephen Yap migrate voice services to Microsoft Teams. Abadi Group managed the transition and matched the right carriers... to meet unique needs. The new network infrastructure is reliable and cost-effective. The solution improved communication and reduced costs. The process was efficient and tailored to requirements.
SmartChoice stands out for its strong client and partner relationships. Michael Cafaro praises their ability to keep a personal touch... as they grow. He values their skill in customizing solutions for each client. SmartChoice solves problems quickly and efficiently. Customers feel important and supported.
SmartChoice delivered excellent service for Jim Haley. The team provided updates at every step. They completed tasks quickly and made... helpful suggestions. The install team impressed with their work. Jim Haley felt confident choosing SmartChoice.
SmartChoice delivered a flexible, customizable platform for a customer contact center. The transition to the new system caused zero disruption... to customer service. The IT and network infrastructure manager praised SmartChoice’s voice services for high-definition audio and reliable calls. The solution removed daily worries about system performance. The customer highlighted seamless communication and strong support.
SmartChoice helped a company move to a cloud solution. Before this, the company had frequent outages. After switching, they have... not had any downtime in fifteen years. SmartChoice also provides important data and business analytics. This makes the company more efficient than its competitors.
SmartChoice’s Smart Tile network analytics helped Chris Diguette find and fix hidden problems in network and communications systems. The partnership and... implementation improved system performance. Issues that were previously invisible became clear. The solution led to significant improvements. Chris credits SmartChoice for turning things around.
SmartChoice delivers a full-service experience that is highly responsive. Alison Walsh values their clear billing and budget transparency. There are... no surprises with costs, making her job easier. The team works closely with clients to meet their needs. This approach builds trust and reliability.
