Real-World Case Studies and Customer Success Stories with Smart PBX

SmartChoice provided a unified communications platform for an international retail company with over 40 locations. The company replaced its old phone system with a cloud-based solution. SmartChoice i...nstalled Polycom IP phones, integrated softphones, real-time analytics, and conference bridges. The new system reduced monthly phone costs and improved call and technical support reliability. The company saw increased productivity and revenue growth from better communication and collaboration.
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SmartTile by SmartChoice helped a leading luxury retail company connect 500 stores. The company unified communications and internet across all North American locations. SmartTile integration reduced ...monthly costs and improved support reliability. The solution made store operations more efficient. Remote oversight of all stores became possible. The retailer gained better competitiveness in the market.
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A worldwide construction company wanted to upgrade its old phone system. They needed better infrastructure and more voice communication options. SmartChoice helped them switch to VoIP and improve the...ir systems. The company saw much lower phone rates and better support. This helped them work better and improved their client relations.
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A financial services company needed better system management and security. They partnered with SmartChoice to upgrade their network and add voice solutions. SmartChoice provided UCaaS and Smart Card ...Readers. This improved voice reliability and security. The company now has better protection and operational efficiency.
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Softphone Solution helped a private Ivy League university support 16,000 remote students during the pandemic. The university improved call management with features like call routing, IVR, and call qu...euing. Real-time reporting enabled better decisions. Student support services improved and wait times dropped. The university saw lower operational costs, higher student satisfaction, and better disaster recovery.
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A specialty insurance company wanted to improve its phone system. They upgraded to VoIP and integrated Microsoft Teams. SmartChoice also provided new telephony solutions and a Smart Contact Center. A...gents could now work from one app. The company saw better efficiency and improved analytics for their contact center.
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A law firm needed a better way to manage their communications. They used a UCaaS solution and added Microsoft Teams and voicemail to text. This helped them save money on their phone system. Their cus...tomer service got better. Employees could work more easily and bill clients faster. The new system made it easier for attorneys to help clients from anywhere.
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A nationwide healthcare company needed a better way to communicate with patients and staff during the COVID-19 pandemic. They used a smart contact center and SMS automation to help 2,000 nurses and s...upport staff. The solution was set up in 24 hours for 40 healthcare centers. SMS automation reduced call volume and made work easier for both patients and staff. Real-time analytics showed increased productivity and supported remote work during the pandemic.
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US Eye wanted to improve their phone system to help patients, save money, and stay HIPAA compliant. They upgraded their network and phone systems at over 60 locations. They used a UCaaS solution to c...onnect all their offices. This helped them keep patient information safe. They can now monitor all their locations remotely. Their voice system is more reliable and secure.
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SmartChoice provided a HIPAA-compliant UCaaS solution for a healthcare services company. The company replaced old on-premise phones with a new cloud-based system. This improved call quality and reduc...ed dropped calls. Voice expenses went down by consolidating services across locations. Staff productivity increased and the company can now handle more patients. The new system supports future growth and better resource allocation.
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A healthcare center needed to improve its technology system. They faced challenges with productivity and growth. They used a HIPAA compliant UCaaS solution from SmartChoice. This helped them boost pr...oductivity. The new system also supported their growth.
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A healthcare center needed to improve its technology system. They wanted a solution that followed HIPAA rules. SmartChoice gave them a UCaaS solution that met these needs. The new system helped the c...enter work better. It also helped the center grow.
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uniQure is a leading biotechnology company with three locations in the US. They had outdated voice services using copper lines. They switched to a cloud-based communication solution. This change help...ed them cut costs by 30%. They also got rid of extra cell phones and private voice lines. Their operations became more efficient.
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A healthcare services company had an expensive and unreliable phone system. They needed a secure and cost-effective way to communicate. They replaced their old system with a HIPAA compliant UCaaS sol...ution. The new system let staff focus on their main work instead of managing phones. They combined several vendors into one solution and lowered costs. Communication became easier with new features like conference bridges and a softphone app.
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A healthcare services company had problems with call quality and outdated phone systems at many locations. They replaced their old phones with a new cloud-based system. The new system used advanced a...nalytics and IVR to improve call handling. This change reduced voice expenses by combining services. It also improved productivity and may help them serve more patients. The company now has a better network for future growth.
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