The All-in-One Customer Engagement Platform - SingleComm
Media Production Case Studies and Success Stories with Singlecomm
CASE STUDY SSG & Advance Local
SSG and Advance Local used SingleComm's IVR solution. It managed over 60% of calls. The solution was ready in 6 weeks. It reduced agent workload and costs. Customer satisfaction increased.
Health, Wellness and Fitness Case Studies and Success Stories with Singlecomm
CASE STUDY Beachbody
Beachbody used SingleComm to improve their call center operations. They reduced script process time from weeks to days. They saved money by not needing outside programmers. They made script changes i...n-house. They saved hundreds of thousands in potential lost revenue.
Hospital & Health Care Case Studies and Success Stories with Singlecomm
CASE STUDY Kaweah Health System
Kaweah Health System used SingleComm's software to improve patient communication. They reduced hold times by 10 times and cut abandonment rates by 80%. This led to better service and lower staffing c...osts. The system also helped monitor remote staff effectively.
Beachbody improved time-to-market efficiency by using SingleComm's call center software, allowing rapid script management and optimization across multiple contact centers.
Other Industry Case Studies and Success Stories with Singlecomm
CASE STUDY OceanX
OceanX needed a better contact center. SingleComm helped with their CCaaS solution. It cut testing time from four weeks to less than one. Client onboarding went from six months to six weeks. OceanX's... customer satisfaction improved.
CASE STUDY Support Services Group (SSG) and Advance Local
Support Services Group and Advance Local needed a robust IVR system to manage customer interactions without increasing agent headcount. They turned to SingleComm for a solution that could handle inbo...und and outbound communications seamlessly. SingleComm delivered a customized IVR solution in just six weeks, managing over 60% of client calls. This reduced agent workload, lowered costs, and increased customer satisfaction.
Credit Secrets needed to bring contact center operations in-house. They wanted seasonal flexibility and work-from-home agent oversight. SingleComm and AWS provided a cloud-based solution. It included... a unified agent desktop and custom reporting. Credit Secrets started using the platform in days. It helped maintain client KPIs during migration.
Argo Contact Center used SingleComm's solution to increase revenue and reduce costs by 40%. They improved client processes and moved into new enterprise verticals. SingleComm helped Argo's healthcare... clients improve patient satisfaction and increase procedure scheduling.
