Beachbody, a billion-dollar company, faced challenges with script management across multiple contact centers. They experienced long turnaround times and high costs for script changes. Beachbody hired... SingleComm to streamline their process. SingleComm's Workflow tool allowed real-time data adjustments and easy script changes. This reduced scripting time from weeks to days and eliminated the need for expensive coding. As a result, Beachbody saved hundreds of thousands in potential revenue and programming costs.
Kaweah Health System, a top hospital recognized by Healthgrades, faced challenges in monitoring staff performance and improving patient communication. They partnered with SingleComm to implement a ro...bust contact center platform. This solution reduced hold times by ten times and cut the abandonment rate by 80%. The system also enabled effective remote staff monitoring and improved patient interactions, leading to better service and reduced staffing costs.
Other Industry Case Studies and Success Stories with Singlecomm
Argo Contact Center
- Business Process Outsourcing (BPO)
Argo Contact Center needed a comprehensive contact center solution to enhance their services in healthcare, finance, and more. They aimed to decrease agent training time, improve customer experience,... and ensure compliance. SingleComm provided an all-in-one solution with Workflow, Analytics, and ACD products. This partnership helped Argo increase revenue, reduce costs by 40%, and expand into new verticals. Argo's healthcare clients also saw improved patient satisfaction and increased procedure scheduling.
Credit Secrets needed to bring contact center operations in-house with seasonal flexibility and work-from-home capabilities. They partnered with SingleComm and AWS to implement a cloud-based solution... with Guided Interactions and Analytics tools. This allowed for a quick setup, maintaining client KPIs, and providing custom reporting. The solution optimized communications and results, proving to be a valuable asset for Credit Secrets.
OceanX needed a contact center solution to replace multiple telemarketing partners, which caused slow processes and high costs. SingleComm provided an all-in-one CCaaS solution with custom reporting ...and real-time monitoring. This reduced OceanX's testing timeline from four weeks to less than one and shortened client onboarding from six months to six weeks. The solution improved customer satisfaction and supported growth.
Support Services Group (SSG) and Advance Local
- Media
Support Services Group and Advance Local needed a robust IVR system to manage customer interactions without increasing agent headcount. They turned to SingleComm for a solution that could handle inbo...und and outbound communications seamlessly. SingleComm delivered a customized IVR solution in just six weeks, managing over 60% of client calls. This reduced agent workload, lowered costs, and increased customer satisfaction.
