Latest Product Updates and Feature Enhancements on Sinch
Sinch Unveils Voice Relay for AI-Powered Voice Interactions
Sinch has introduced Voice Relay, an early access feature for its Enterprise Voice platform, enabling AI-powered voice interactions by connecting text-based AI agents to live phone calls. This innova...tion streamlines AI integration into voice communications, enhancing fraud protection and global reach, and allowing enterprises to automate routine calls and improve customer engagement.
Sinch Launches Voice Relay for Real-Time AI Calls
Sinch has launched Voice Relay, a new technology that allows AI agents to participate in real-time phone conversations via Sinchs global voice network. Announced at the Enterprise Connect conference,... this solution integrates text-based AI agents with phone conversations, overcoming latency and telecom infrastructure challenges. Enhancements to Sinchs Enterprise Voice solution include AI-ready infrastructure, enhanced security, and expanded network capacity, aiming to improve customer interactions across voice, messaging, and email.
Sinch launches Voice Relay to give AI agents a voice
Sinch has introduced Voice Relay, a new feature in its Enterprise Voice platform, enabling developers to connect AI agents directly to live phone calls. This innovation simplifies the integration of ...AI into voice interactions, offering real-time conversational capabilities without the need for complex infrastructure management. Voice Relay supports AI-powered customer engagement by managing speech recognition, voice synthesis, and interruption handling, enhancing enterprise communication.
Sinch launches new feature for AI agents in phone calls
Sinch has launched a new feature called Voice Relay for its Enterprise Voice platform. This feature allows developers to connect text-based AI agents directly to live phone calls. It includes AI-opti...mized voice infrastructure, enhanced protection for branded calls, and expanded global network capacity to support secure and scalable customer dialogues.
Sinch introduces agentic conversations to power enterprise AI engagement
Sinch has launched agentic conversations to enhance enterprise AI engagement. This new feature aims to improve customer interactions by leveraging advanced AI capabilities, positioning Sinch as a lea...der in communication APIs.
How Sinch's AI-Powered Voice Relay Launch At Sinch (OM:SINCH) Has ...
Sinch launched its AI-powered Voice Relay at Enterprise Connect, enhancing AI-driven customer communications by integrating text-based AI agents with live phone calls. This innovation aims to positio...n Sinch as a core infrastructure provider for large-scale AI-powered interactions, potentially influencing its investment narrative and execution risks.
Sinch Adds Agentic AI Conversations to Platform
Sinch has introduced "agentic conversations," a new suite of capabilities that enable enterprises to deploy AI agents across messaging, voice, and email channels. This platform offers flexibility and... security, allowing businesses to integrate their own AI solutions or use Sinch's offerings. Key features include Sinch Agent Builder and various developer tools, supporting scalable and secure AI-driven customer engagement.
Sinch expands its platform with agentic conversations for AI-powered ...
Sinch has launched "agentic conversations," a suite of AI-powered capabilities designed to enhance customer engagement across messaging, voice, and email channels. This platform allows enterprises to... deploy AI agents with secure integration into their systems, offering flexibility in building or integrating solutions. The new capabilities include Sinch Agent Builder and tools like Sinch Functions and Sinch Skills, supporting scalable deployment and management of AI agents.
Sinch AB Announces Strategic Partnership with Lovable to Power Communications for AI ...
Sinch AB has formed a strategic partnership with Lovable to integrate Sinch's communications infrastructure into the Lovable Cloud. This collaboration aims to enhance communication tools for AI-nativ...e applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, supporting AI-powered applications transitioning from prototype to production.
Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage
Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for p...ersonalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.
Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27
Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% pref...er it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.
Sinch AB : Sinch Solidifies U . S . Market Leadership with Full RCS Coverage Across All Tier 1 Carriers
Sinch has achieved full RCS coverage across all Tier 1 U.S. carriers, enhancing its leadership in the U.S. market. This expansion allows businesses to engage customers through rich, interactive messa...ging, crucial for peak shopping periods like Black Friday. Sinch's RCS capabilities are already benefiting major brands, improving customer engagement and trust.
Sinch Expands RCS Coverage with Tier 1 Carriers to Boost Customer Engagement
Sinch has expanded its Rich Communication Services (RCS) coverage with major Tier-1 U.S. mobile operators, enhancing customer engagement for businesses. This expansion allows businesses to offer inte...ractive, branded messaging experiences. Sinch's RCS capabilities are already benefiting major brands, including a global delivery service and Enfamil, by improving customer interactions and engagement.
Despite 48% Interest, Over 90% of Global Consumers Have Reservations About AI For BF/CM
Sinch released a global survey revealing that while 48% of consumers believe AI will ease Black Friday and Cyber Monday shopping, over 90% have reservations about AI, mainly due to data privacy conce...rns. The survey highlights the importance of trust in AI-driven communications, with Sinch emphasizing secure, personalized, and verified messaging to bridge the trust gap during peak shopping seasons.
Sinch Pioneers Next-Generation AI Communications with Model Context Protocol Implementation - Yahoo Finance
Sinch has implemented the Model Context Protocol (MCP) to enhance AI-powered communications. This protocol allows AI agents to effectively manage messaging, voice, email, and verification tasks on Si...nch's platform. The implementation supports AI agents in executing communication actions, ensuring compliance and delivery across various channels. Sinch's MCP is available in developer preview and integrates with platforms like Microsoft Azure AI Foundry and OpenAI Agents SDK.
RCS for retail and ecommerce: Richer messages, better results
Sinch highlights the benefits of RCS (Rich Communication Services) for retail and ecommerce in 2025. RCS enables brands to deliver interactive, media-rich messages that drive higher engagement and co...nversion rates compared to traditional SMS. Sinchs messaging platform supports RCS, allowing retailers to send personalized offers, product carousels, and transactional updates, enhancing customer experience and boosting campaign results.
Sinch Unveils 'Sinch Hub' - Technuter
Sinch launched Sinch Hub in India, a unified enterprise communications platform that centralizes SMS, email, WhatsApp, RCS, voice, and push notifications. The platform offers unified APIs and automat...ion to streamline multi-channel customer engagement, ensuring compliance and scalability across multiple communication service providers and networks.
Sinch launches Sinch Hub to streamline enterprise communication across India
Sinch has launched Sinch Hub in India, offering enterprises a unified platform to manage SMS, WhatsApp, email, and voice messaging. The solution enables businesses to streamline communication workflo...ws, automate messaging, and ensure regulatory compliance across channels. Sinch Hub targets large-scale enterprise communication needs in the Indian market.
Sinch Unveils Mailgun Inspect: A Scalable, API-First Email QA ...
Sinch has launched Mailgun Inspect, an API-first email QA and accessibility solution designed for Martech and enterprise platforms. This tool allows for seamless integration of email testing and qual...ity assurance features, supporting compliance with the European Accessibility Act. It offers over 100 client rendering previews, accessibility testing, and content validation, all through white-label APIs and usage-based pricing.
Sinch Becomes the Only Cloud Communications Provider with Direct 10DLC SMS ... - PR Newswire
Sinch has become the only cloud communications provider with direct 10DLC SMS connections to all Tier 1 U.S. carriers. This milestone enhances Sinchs messaging reliability and delivery speed for ente...rprise clients, strengthening its position in the U.S. business messaging market.
Sinch AB Reports Growth and Expands RCS Services - TipRanks.com
Sinch AB has reported growth and expanded its Rich Communication Services (RCS) offerings. The company is enhancing its messaging platform to support advanced business messaging and improved customer... engagement. This expansion aims to strengthen Sinch's position in the cloud communications and messaging solutions market.
Sinch AB: Sinch Unveils Mailgun Inspect
Sinch has launched Mailgun Inspect, a new product designed to enhance email deliverability and security. Mailgun Inspect offers advanced email validation and threat detection, helping businesses impr...ove inbox placement and protect against fraudulent emails. This launch strengthens Sinch's email API portfolio and addresses growing demand for reliable, secure email communications.
Strategic Partnerships and Integrations of Sinch
Sinch announces strategic partnership with Lovable to power ...
Sinch and Lovable have formed a strategic partnership to enhance communications for AI-native applications. This collaboration aims to leverage Sinch's communication APIs to support Lovable's AI-driv...en solutions.
Sinch announces strategic partnership with Lovable to power communications for AI-native applications - Cision News
Sinch and Lovable have formed a strategic partnership to integrate Sinch's communications infrastructure into Lovable's AI software platform. This collaboration aims to provide scalable communication... tools for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, enhancing the development of AI-driven applications.
Sinch, Authvia Launch Payment-Enabled Messaging for North America
Sinch and Authvia have partnered to launch payment-enabled messaging services in North America. The integration leverages Authvias TXT2PAY technology, allowing businesses to request and process payme...nts directly within SMS, WhatsApp, and RCS conversations. This collaboration streamlines conversational commerce, enhances customer engagement, and ensures compliance with PCI Level 1 and SOC 2 security standards.
Sinch and Authvia Partner to Power Payment-Enabled Messaging Across North America - Yahoo Finance
Sinch and Authvia have formed a partnership to enable secure, payment-enabled messaging across North America. By integrating Sinch's omnichannel messaging API with Authvia's payment technology, busin...esses can offer real-time transactions within SMS, RCS, and WhatsApp conversations. Sinch becomes Authvia's default messaging provider, advancing conversational commerce and enhancing mobile customer engagement.
Sinch, Authvia Partner For Payment-Enabled Messaging Across North America | MarketScreener
Sinch and Authvia have announced a partnership to deliver payment-enabled messaging solutions across North America. This collaboration integrates Sinchs messaging platform with Authvias payment techn...ology, enabling businesses to offer secure, real-time payment experiences within messaging channels. The partnership aims to streamline customer transactions and enhance digital engagement for enterprises.
Sinch partners OneReach.ai to accelerate global rollout of agentic AI communication solutions
Sinch has partnered with OneReach.ai to expand the global reach of agentic AI solutions, combining Sinchs communications platform with OneReach.ais advanced AI capabilities to deliver enhanced conver...sational AI experiences worldwide.
Sinch recognised as essential app in HubSpot ecosystem - IT Brief Australia
Sinch has been recognized as an Essential App in the HubSpot ecosystem, enhancing its partnership by integrating communication channels into HubSpot's Conversations Inbox through the new Custom Chann...els API.
Funding News and Financial Performance of Sinch
Resolutions from the Extraordinary General Meeting in Sinch AB (publ) on 19 February 2026
Sinch AB's Extraordinary General Meeting approved the cancellation of 74,211,294 repurchased shares, representing 8.78% of total shares, to enhance capital allocation flexibility. The meeting also re...solved to adjust the share capital through a bonus issue, maintaining its original level post-cancellation. These strategic moves aim to optimize Sinch's financial structure.
Sinch reports fourth quarter and full-year 2025 results - strengthened financial performance and continued market leadership
Sinch reported its financial results for Q4 and full-year 2025, showing strengthened performance with an organic growth of 1% in net sales and a 7% increase in adjusted EBITDA. The company processed ...27 billion customer interactions during Black Friday and secured a new SEK 1,000m loan. Sinch plans a shareholder meeting to discuss share buybacks.
Sinch AB Reports Improved Profitability and Growth - TipRanks.com
Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8%... organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.
Earnings beat, buy-back fuel Sinch shares TradingView News
Earnings beat, buy-back fuel Sinch shares TradingView News
Sinch Q1 2025 slides: third consecutive quarter of organic growth, margins expand
Sinch reported its third consecutive quarter of organic growth in Q1 2025, with expanding margins, highlighting ongoing operational improvements and positive financial momentum.
Leadership and Executive Team Updates at Sinch
Sinch appoints Lindy Puttkammer as new Chief Human Resources Officer - Yahoo Finance
Sinch has appointed Lindy Puttkammer as its new Chief Human Resources Officer, effective January 1, 2026. Puttkammer, who joined Sinch in 2024, previously led the company's global Compensation and Be...nefits function. She succeeds Christina Raaschou, who will leave Sinch in February 2026.
Sinch appoints Angus Mansfield to lead APAC channel sales growth - ChannelLife Australia
Sinch has named Angus Mansfield as vice president of channel sales for Asia-Pacific. Mansfield will drive Sinchs channel sales and partnership strategy in the region, managing relationships with carr...iers, resellers, system integrators, and other partners. His experience includes leadership roles at monday.com and XCentral. This move supports Sinchs focus on expanding customer communications solutions in APAC.
Sinch India elevates Samarth Saxena to Chief Customer Officer - MediaBrief
Sinch India has promoted Samarth Saxena to the position of Chief Customer Officer.
Awards, Recognitions, and Industry Achievements of Sinch
Juniper Research names Sinch platinum winner for RCS monetization - Yahoo Finance
Sinch has been awarded the Platinum Winner in the Juniper Research Future Digital Awards for its RCS for Operators solution. This recognition highlights Sinch's innovative approach to RCS monetizatio...n, enabling mobile operators to launch and scale RCS for Business effectively. The solution integrates AI for content intelligence, offering secure, interactive messaging experiences that drive enterprise adoption and unlock new revenue streams.
Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in... global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.
Sinch AB : Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership... in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.
Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS
Sinch ranks #1 in two of the 2025 Gartner Critical Capabilities Use Cases for CPaaS
Sinch achieved the top ranking in two use cases, Multinational Organizations and Video, in the 2025 Gartner Critical Capabilities for CPaaS report. This recognition highlights Sinch's comprehensive p...latform capabilities, including global network coverage, real-time video calling, and compliance with global telecom regulations. Sinch's innovations such as Sinch AI and enhanced Sinch Engage platform further demonstrate its leadership in customer communications.
Sinch Named a Leader in the 2025 Gartner® Magic Quadrant for CPaaSThird Year in a Row
Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This accolade highlights Sinch's advancements... in customer engagement technologies, including AI-driven solutions and expanded platform integrations. The recognition underscores Sinch's global leadership in orchestrating intelligent customer communications.
Sinch is named a Leader in the 2025 Gartner?? Magic Quadrant? for Communications Platforms as a Service (CPaaS)
Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platforms as a Service (CPaaS). This accolade highlights Sinch's ability to execute and its comprehensive v...ision in the CPaaS market. The recognition underscores Sinch's commitment to enhancing customer communications through innovations like Sinch AI and expanded platform integrations.
Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact ...
Sinch has been recognized as a Tier 1 vendor in ROCCO's 2024 Market Impact Report for Rich Communication Services (RCS). This recognition is based on feedback from 92 mobile operators across 64 count...ries, highlighting Sinch's technical innovation, reliability, and customer support. Sinch's RCS solutions, including its Business Enablement Service, support operators in launching and monetizing RCS for Business, enhancing customer engagement through rich media and secure communications.
Sinch named top vendor for RCS messaging in global ROCCO report
Sinch has been named a Tier 1 vendor for RCS messaging in the 2024 ROCCO Market Impact Report. The ranking is based on feedback from 92 mobile operators across 64 countries, evaluating vendors on rel...iability, technical innovation, customer support, and service quality. This recognition highlights Sinchs leadership in enabling advanced RCS messaging solutions for global mobile operators.
Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact Report
Sinch has been recognized as a leading Rich Communication Services (RCS) vendor in ROCCO's 2024 Market Impact Report. This recognition highlights Sinch's strong position in the global RCS messaging e...cosystem, reflecting its innovation and influence in business messaging solutions.
Sinch Named a Leader in the 2025 Omdia Universe CPaaS Report - PR Newswire
Sinch has been recognized as a Leader in the 2025 Omdia Universe CPaaS Report, highlighting the companys strong position in the communications platform-as-a-service market.
Sinch AB (CLCMF) Recognized as an Essential App for HubSpot - GuruFocus
Sinch AB is recognized as an essential app for HubSpot by GuruFocus.
Sinch named an Essential App for HubSpot
Sinch has been recognized as an essential app in Hubspots Service App, highlighting its capabilities in messaging, chatbots, and customer engagement solutions.