Screendoor Overview

CityBase transforms interactions between government, utilities, and their customers. By modernizing technology, CityBase simplifies how individuals find, apply, and pay for public services. It unifies disparate processes into a streamlined system, enhancing accessibility and efficiency. This solution is designed for entities that require a cohesive platform to manage public service transactions effectively. CityBase stands out by integrating payment systems with service applications, reducing friction for users and increasing operational transparency for providers. A notable aspect is its ability to handle various payment types, accommodating diverse user preferences and ensuring compliance with regulatory standards.

Use Cases

Customers recommend Collaboration, Workflow Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Screendoor.

Other use cases:

  • Sending & Publishing Communications
  • Proposal & Quote Management
  • Helpdesk Management
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Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using Screendoor.

Other priorities:

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Screendoor Use-Cases and Business Priorities: Customer Satisfaction Data

Screendoor works with different mediums / channels such as Offline. On Premises. Mobile etc.

Reviews

"...Collaboration of multiple coworkers in different time zones and locations...." Peer review by User

Screendoor, belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screendoor allows users to create forms with a drag-and-drop builder. Workflow automation and mail merge tools save time.

Popular Business Setting

for Screendoor

Top Industries

  • Information Technology and Services

Popular in

  • Small Business

Screendoor is popular in Information Technology And Services, and is widely used by Small Business,

Comprehensive Insights on Screendoor Use Cases

What solutions does Screendoor provide for Collaboration?

Case Studies

Government Administration

CASE STUDY Lakewood Township

CityBase kiosks helped Lakewood Township improve customer experience. Residents of all ages use the self-service payment kiosks. The kiosks are easy to use and work 24/7. Transactions finish in under... a minute. People get instant receipts by text, print, or email. The kiosks made paying easier for everyone in the township.

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Utilities

CASE STUDY DTE

CityBase helped DTE use data to better understand customer behavior. DTE tracked how different payment channels were used, including kiosks, checks, and cards. They found an overlap between low-incom...e customers and kiosk users. This insight led DTE to make changes to their kiosks after implementation in 2021. DTE values having data to improve services for their customers.

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Screendoor Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Screendoor

Top Failure Risks for Screendoor

CityBase, Inc. Profile

Company Name

CityBase, Inc.

Company Website

https://thecitybase.com/

HQ Location

30 N Lasalle, Chicago, IL 60602, US

Employees

51-100

Social

Linkedin Twitter

Financials

M&A