Latest News & Updates on Salesforce Anywhere

Salesforce plans to release Agentforce Help Agent, an AI-driven customer service tool, next month. It integrates prepackaged actions and case management, enabling communication across multiple channe...ls. The tool simplifies deployment with plain-language configuration and adopts a new outcomes-based pricing model. Salesforce's acquisition of Fin will enhance future iterations of Agentforce Service.
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Salesforce has launched Help Agent, a prepackaged AI service agent on its Agentforce platform, designed to simplify AI customer service deployment. It offers a low-code setup and a new pay-per-resolu...tion pricing model, charging $2 per resolved issue. This approach aligns AI spending with operational value, focusing on business outcomes rather than raw AI usage. Help Agent and the updated Customer Service Portal will be available in July 2026.
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Salesforce is advancing its AI capabilities with products like Einstein, Agentforce, and Data Cloud, integrating AI-driven productivity tools into its core CRM stack. These tools enhance revenue oppo...rtunities within its existing customer base. Despite AI growth, Salesforce's core business remains tied to broader enterprise software budgets. The company reported $3.4 billion in AI and data ARR, emphasizing AI's role in reshaping its revenue mix.
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Salesforce introduced Agentforce Help Agent, a pre-packaged AI service agent designed for customer service teams. It features a pay-per-resolution pricing model, charging $2 per successful resolution.... The agent integrates with existing systems, supports multiple channels, and leverages Salesforce's Trust Layer for data protection. It will be available in July.
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Salesforce announced the general availability of its Agentforce Contact Center Workforce Engagement Management (WEM) suite, enhancing its CCaaS stack with workforce management, quality management, an...d AI activity visibility. This integration aims to streamline hybrid contact center operations by unifying human and AI agent management, offering a comprehensive solution for staffing and performance evaluation.
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Salesforce has introduced three AI pricing models: $2 per conversation, $0.10 per action, and $125 per user per month. This hybrid strategy aims to broaden AI adoption by aligning with diverse enterp...rise budgeting processes. The coexistence of these models reflects market uncertainty, as Salesforce navigates between pilot spending and budgeted commitments.
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Salesforce has launched Agentic Advisor, a new AI tool within its Agentforce for Financial Services, aimed at automating administrative tasks for financial advisers. This tool, part of a broader roll...out, includes features like Meeting Concierge and Run My Day to enhance client interactions and streamline daily operations.
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Salesforce introduced its "Headless 360" platform at the Salesforce World Tour London event, enabling users to access Salesforce data across various apps, enhancing productivity and efficiency. The c...ompany also announced a $6 billion investment in the UK by 2030, supporting AI training for 10 million workers and promoting AI-driven enterprise transformation.
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Salesforce has launched Agentic Advisor, an AI-powered suite integrated into its Agentforce for Financial Services platform. This suite automates advisor workflows, including meeting lifecycle manage...ment and client data aggregation, enhancing productivity. The phased rollout includes features like Meeting Concierge and Run My Day, designed to streamline administrative tasks and improve client interactions.
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Salesforce disabled its integration with Klue following a security breach involving OAuth token abuse, which exposed CRM data. The incident, identified by Reliaquest, mirrors previous attacks but lac...ks confirmed perpetrators. Salesforce emphasizes the breach is isolated to Klue's app and not due to a Salesforce vulnerability.
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Salesforce and Databricks have announced a strategic partnership to integrate their platforms, focusing on creating trusted data pipelines for AI agents. This integration aims to enhance AI agent act...ionability by ensuring data is governed, trusted, and actionable, addressing challenges like data privacy and agent reliability. The partnership positions them against competitors like Microsoft and Google in the AI platform space.
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Salesforce's Headless 360 architecture allows its data, workflows, and AI agents to integrate with any AI interface, enhancing its platform's accessibility within the broader AI ecosystem. This desig...n addresses concerns about AI disrupting Salesforce's market position by showing increased platform usage among customers adopting headless architectures.
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Salesforce has expanded its Agentforce ecosystem by integrating the Cirrus Fundraising Agent from Cloud for Good into its AgentExchange marketplace. This tool targets mission-driven organizations and... nonprofits, enhancing AI-driven donor intelligence and outreach capabilities. The expansion signifies Salesforce's strategic move to deepen platform usage among existing customers in the nonprofit sector.
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Cloud for Good has launched Cirrus Fundraising Agent on Salesforce's AgentExchange, enhancing AI-powered donor intelligence for nonprofits. This integration allows organizations to deploy and integra...te the solution within their Salesforce environment, improving donor engagement through predictive intelligence and personalized outreach.
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TitanX has expanded its native integrations with Salesforce and HubSpot, enhancing CRM workflow automation. The updates allow revenue teams to automate Phone Intent scoring directly within their CRM ...environments, eliminating manual processes. New features include dynamic list building, automated scoring schedules, and improved data enrichment, enhancing sales teams' ability to prioritize high-intent outreach effectively.
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OpenText has integrated its Communications solution with Salesforce, enabling businesses to create personalized, compliant customer communications directly within Salesforce workflows. This integrati...on allows teams to use Salesforce data alongside centrally managed templates and approval controls, enhancing the relevance and governance of customer interactions.
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Salesforce uses its own product, Shield: Data Detect, to secure its internal systems by automating the discovery of sensitive data across billions of records. This internal testing, known as the "Cus...tomer Zero" approach, has led to improvements in product stability, user experience, and future roadmap features, enhancing the security and compliance of Salesforce's enterprise platform.
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Salesforce announced several product updates, including the launch of Agentforce Communications with new AI agents for telecom, healthcare, and sales sectors. The company also expanded partnerships w...ith NVIDIA and Google Cloud, enhancing AI capabilities. New features for Slackbot and Agentforce for SMBs were introduced, alongside the launch of AgentExchange, a unified marketplace. Salesforce completed acquisitions of Momentum, Cimulate, and Qualified, strengthening its AI and data capabilities.
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Salesforce has updated its Agent Fabric AI and data platform with new tools like Agent Script and Trusted Agent Identity, enhancing AI governance and secure execution. These updates aim to integrate ...AI agents into Salesforce's core CRM and data products, emphasizing safe and auditable AI deployment. The enhancements position Salesforce competitively in the AI space, focusing on production use cases.
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Salesforce has expanded its Agent Fabric AI control plane, enhancing AI governance and orchestration capabilities. New features include Agent Script for guided determinism, a Visual Authoring Canvas,... and centralized LLM Governance for token management. These updates aim to improve control over AI agent networks, integrating platforms like Amazon Bedrock and Microsoft Foundry.
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Salesforce introduces the AI-powered Accessibility (A11Y) Agent to enhance accessibility in software development. This tool helps developers, designers, and product managers integrate accessibility f...rom the start, ensuring compliance with Web Content Accessibility Guidelines. The A11Y Agent offers real-time guidance, enabling efficient code review and remediation, and supports various development environments, promoting inclusive product design.
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Salesforce has launched Salesforce Headless 360, a platform enabling seamless collaboration between humans and AI agents. It offers modular, scalable development with features like the Headless Exper...ience Layer and Salesforce Multi-framework, allowing developers to build applications using familiar tools like React. The platform supports deployment across various channels, ensuring consistent user experiences.
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Salesforce is deploying its Agentic AI across core workflows, launching Agentforce Contact Center with Ribbon Communications and integrating with Moderna for life sciences operations. New e-signature... integrations with Syncfusion extend workflow coverage. These deployments embed AI into healthcare, communications, and document workflows, enhancing Salesforce's role in critical processes.
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Salesforce has transformed its engineering processes by adopting Claude Code, an AI tool that automates the software development lifecycle. This shift has led to a 50.8% increase in work items comple...ted per developer and a 151.3% rise in effective output. The company aims to build the most automated SDLC in the industry, focusing on agentic workflows that enhance productivity and quality.
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Salesforce has launched Agentforce Operations, a tool that automates workflows from process diagrams. This product aims to streamline tasks for agents, enhancing efficiency. The announcement coincide...s with a 2.74% rise in Salesforce's stock, reflecting positive market reception. However, broader market signals suggest mixed momentum and potential resistance ahead.
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Salesforce and Microsoft are intensifying their competition in the autonomous agent market. Salesforce's Agentforce platform offers AI-driven digital assistants that enhance customer relations manage...ment by handling complex tasks. Salesforce claims its agents are 33% more accurate and twice as relevant as competitors. The wider release of Agentforce is set for October 29, aiming to assist rather than replace human workers.
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Salesforce launched Agentforce Operations, a tool to automate enterprise workflows, and shifted to an AI-focused revenue reporting structure. This move emphasizes AI's central role in Salesforce's pr...oduct strategy and business performance.
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Salesforce introduced the Agentic Analytics Platform at the Tableau Conference 2026, designed to enhance AI-driven analytics. The platform features a "knowledge engine" built on 33 million semantic m...odels, enabling AI agents to interpret business data for decision-making. It integrates with tools like Slack and Microsoft Teams, offering "conversational analytics" and a "decision engine" for workflow automation. Collaborations with Snowflake and dbt Labs improve data compatibility.
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Salesforce is enhancing its enterprise AI strategy with Agentforce Operations, focusing on workflow automation and operational integration in manufacturing and financial services sectors.

Salesforce has introduced Salesforce Headless 360, a significant architectural shift allowing all Salesforce capabilities to be accessed via APIs, MCP tools, and CLI commands, eliminating the need fo...r a user interface. This change, announced at TrailblazerDX 2026, aims to enhance developer workflows and pro-code tooling while maintaining support for traditional Salesforce admins. Key components include Data 360, Agentforce, and AgentExchange, with many features already live and others rolling out through Summer 2026.
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Salesforce has launched Agentforce Operations, a new AI-driven suite designed to automate complex back-office tasks across disconnected systems like email and ERP. This platform aims to reduce proces...s cycle times by up to 70% and eliminate 80% of manual tasks, enhancing operational efficiency in sectors such as manufacturing, banking, and insurance.
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Salesforce's Summer 2026 release focuses on enhancing AI-driven enterprise capabilities with improved security, data governance, and developer tools. Key updates include the retirement of legacy auth...entication methods, real-time data processing, and advanced AI features for Agentforce. The release also introduces new tools for field-level security, Slack integration, and a beta web console for developers, emphasizing operational accountability and security.
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Salesforce and Microsoft are intensifying their competition in the CRM space by enhancing their AI agent capabilities, aiming to offer more advanced solutions to businesses.

Salesforce introduces a new feature in Salesforce Personalization, "Maximize Revenue with Promotions," which uses Data 360 to enhance offer decisioning. This feature ranks offers based on customer be...havior, linking product and offer catalogs to optimize revenue-driven recommendations. It supports short-lived campaigns and integrates with Loyalty Management to personalize offers effectively.
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Salesforce integrates advanced AI features into its CRM platform to drive growth in 2026, enhancing customer engagement and operational efficiency.

Salesforce introduces a comprehensive 4-step guide for agent and application development, emphasizing secure and scalable AI delivery. The process includes building in a sandbox environment, continuo...us testing, automated deployment, and ongoing observability. Governance and security are integrated throughout to ensure compliance and reliability. The platform supports various coding methods, including vibe coding and low-code, and offers extensive integration options via AppExchange.
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Salesforce has integrated Slack as a unified AI work platform for its CRM customers, offering a free Slack workspace connected to Salesforce data upon setup. This integration enhances productivity by... allowing teams to manage CRM tasks directly within Slack, utilizing Slackbot for AI-driven workflows and communication. New features like Today view and Activity tab streamline task management and focus, improving efficiency and user satisfaction.
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Salesforce has introduced Agentforce Operations, an AI system designed for back office automation. This tool leverages AI agents to automate workflows by understanding company culture, business logic..., and security needs. It adapts to backend changes and meets compliance requirements. Developed following Salesforce's acquisition of Regrello, it includes a no-code tool called Flow and data synchronization features, set to enter beta in May.
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Salesforce has launched AgentForce Operations, a headless solution that allows customers to integrate their own AI agents into Salesforce's core technology. This innovation, built on Regrello's workf...low automation insights, offers over 30 pre-configured Blueprints for tasks like invoice auditing and onboarding. The system enables end-to-end process automation, enhancing efficiency by reducing cycle times and manual data entry.
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Salesforce has launched Agentforce Operations, a solution designed to automate back-office processes using AI agents. This platform reduces cycle times by up to 70% and cuts manual tasks by 80%, enha...ncing efficiency and accuracy across various industries. It integrates seamlessly with existing systems, providing audit-ready outcomes and enabling end-to-end process automation.
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Salesforce launched Agentforce Operations, an AI-driven system to automate back-office tasks. This product leverages AI agents to manage and optimize workflows, enhancing efficiency and compliance. I...t builds on Salesforce's acquisition of Regrello and aims to transform manual operations into intelligent workflows. Agentforce Operations is available now, with broader integration expected in May 2026.
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Salesforce's AI platform, Agentforce, faces pricing challenges that impact adoption, according to Truist Securities. The analyst believes these issues are fixable and expects adoption to accelerate o...nce resolved. Salesforce Flow, a no-code automation tool, receives positive feedback from users.
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Salesforce has launched AgentExchange, a unified marketplace designed to enhance customer service solutions for small businesses. This platform offers a centralized location for accessing specialized... services and tools, streamlining operations and improving market competitiveness. By collaborating with various service providers, AgentExchange aims to simplify the sourcing of essential services, reflecting Salesforce's commitment to supporting small business growth through digital transformation.
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Salesforce is experiencing rapid growth with its AI-driven product, Agentforce, which has reached a $500 million annual revenue run rate. The product's success is reflected in a 330% year-over-year i...ncrease and a 70% conversion rate from pilot to production. This growth supports Salesforce's strategic shift towards AI, despite recent stock price declines.
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Salesforce has introduced Headless 360, a major architectural shift allowing platform capabilities to be accessed via APIs, MCP tools, or CLI commands, eliminating the need for a browser. Announced a...t TDX 2026, this change includes 60+ new MCP tools and 30+ coding skills, enhancing deployment and integration capabilities. The initiative aims to transform Salesforce into a programmable system, emphasizing agent-driven operations and hybrid reasoning with Agent Script.
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Salesforce has introduced Headless 360, a new product that provides APIs, MCP tools, and CLI commands to enhance Salesforce's accessibility beyond its traditional interface. This launch includes over... 60 MCP tools and 30 coding skills, enabling developers and software agents to integrate Salesforce services across platforms like Slack and mobile apps. The initiative aims to streamline workflows and improve efficiency for developers by offering a unified platform for data and business logic access.
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Salesforce has launched Headless 360, an API-first framework that decouples its CRM capabilities from traditional user interfaces, enabling AI-driven development and agentic workflows. This platform ...shift allows autonomous AI agents to access Salesforce data and workflows through APIs, MCP tools, and CLI commands, significantly reducing development cycle times and enhancing enterprise-scale agentic operations.
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Salesforce has detailed its 2026 pricing models for Agentforce, emphasizing two options: Flex Credits and Conversations. Flex Credits, priced at $500 per 100,000 credits, support diverse use cases in...cluding customer, employee, and voice interactions. The Conversations model, at $2 per conversation, suits customer-facing agents with stable volumes. Choosing the right model is crucial as they cannot coexist in the same Salesforce org.
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Salesforce and Databricks have expanded their partnership to enhance AI agent workflows and data governance. Announced at the Data + AI Summit 2026, the collaboration focuses on integrating Salesforc...e's Data 360 with Databricks' Unity Catalog, enabling seamless data access and governance. New capabilities include federated search and MuleSoft Agent Scanner for Databricks, with further enhancements planned for H2 2026.
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AI/R Everymind expands its Salesforce Partner Cloud practice to enhance partner ecosystems using data, automation, and AI. As a Salesforce Summit Partner, AI/R Everymind aims to become a leading Sale...sforce Partner Cloud Systems Integrator, focusing on transforming partner ecosystems into revenue engines. The initiative aligns with Salesforce's vision of a connected partner experience.
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Salesforce has partnered with FIFA to become the Official Tournament Supporter for the 2026 and 2027 World Cups. This collaboration will leverage Salesforce's Agentforce 360 platform and Slack to enh...ance operational efficiency and deliver personalized fan experiences, significantly boosting brand visibility and market impact.
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Salesforce and Moderna have partnered to enhance Moderna's global commercial operations using Agentforce Life Sciences. This collaboration integrates data from SAP and e-commerce platforms to provide... a comprehensive view of healthcare provider interactions. The platform employs AI and automation for real-time insights, improving customer engagement and operational efficiency. This initiative supports Moderna's global expansion and infrastructure modernization, focusing on personalized, data-driven marketing and customer service.
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Salesforce and Merck Animal Health are collaborating to develop a unified customer platform using Salesforce's OneCRM. This platform will integrate devices, prescriptions, and customer data, enhancin...g service efficiency and online support for Merck. The partnership signifies Salesforce's expansion into healthcare and Merck's digital transformation efforts.
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Salesforce is transforming its partner ecosystem in Southeast Asia, emphasizing simplicity, scale, and profitability. The company has streamlined its consulting partner program, reducing tiers and co...mpetencies to enhance partner efficiency. Salesforce's Agentforce AI platform is central to this strategy, with 70% of implementations globally done by partners. The focus is on delivering predictable business outcomes, supported by new tools and expanded partner benefits.
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Salesforce and Google have integrated AI capabilities to enhance CRM functionalities, intensifying competition in the CRM market. This collaboration aims to leverage Google's AI expertise with Salesf...orce's CRM platform, offering advanced analytics and customer insights.
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Salesforce and Microsoft are enhancing AI integration within CRM workflows, aiming to improve efficiency and user experience. This collaboration focuses on embedding advanced AI capabilities into the...ir CRM platforms, leveraging both companies' strengths in AI technology.
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Google Cloud and Salesforce have expanded their partnership to integrate AI agents across platforms like Slack and Google Workspace. This collaboration aims to streamline workflows by addressing frag...mented data and disconnected systems, enhancing operational efficiency. The partnership will also focus on developing features that transition customers from manual to autonomous operations.
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Salesforce and Google Cloud have expanded their partnership to integrate AI agents across Slack, Google Workspace, Agentforce, and Gemini Enterprise. This collaboration introduces zero copy data acce...ss and bi-directional workflow automation, aiming to streamline enterprise workflows by reducing data silos and integration complexities. The integration positions Salesforce as a central AI workflow hub, enhancing its role in enterprise data and communication systems.
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Salesforce and Google have expanded their partnership to enhance AI agent interoperability across their platforms. This collaboration integrates Salesforce's Agentforce with Google's Gemini and BigQu...ery, enabling seamless data access and task execution without data movement. The integration aims to boost productivity by reducing application switching and data gravity issues, supporting autonomous business operations.
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Salesforce and Google Cloud have expanded their AI agent integration, enabling seamless workflows across platforms like Slack, Google Workspace, and Salesforce Agentforce. This partnership introduces... features such as Gemini-powered reasoning and zero-copy access to Google Lakehouse, enhancing data security and operational efficiency. Key integrations include Slackbot for Google Workspace content creation and Agentforce for real-time CRM management. The rollout is phased throughout 2026, with some features already available.
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Salesforce is acquiring Fin for $3.6 billion to enhance its Agentforce platform, focusing on autonomous AI agents for large enterprises and SMBs. The acquisition supports Salesforce's strategy to exp...and AI capabilities, including new offerings like Agentic Advisor and Agentic Sales Package, targeting financial advisors and mid-market clients.
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Salesforce has announced the acquisition of AI agent firm Fin for $3.6 billion to enhance its Agentforce platform. Fin's AI technology, which automates customer support across multiple channels, will... integrate into Salesforce's ecosystem, potentially accelerating the adoption of Agentforce. This move aims to strengthen Salesforce's position in the AI agent market by leveraging Fin's existing customer base and proven technology.
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Salesforce announced a $3.6 billion acquisition of Fin, aiming to enhance AI adoption and expand its CRM ecosystem. The acquisition, valued at nine times Fin's annual recurring revenue, is expected t...o accelerate Fin's growth through Salesforce's distribution scale. This move is part of Salesforce's strategy to innovate and strengthen its portfolio amid AI-driven market changes.
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Salesforce is acquiring AI customer agent platform Fin for $3.6 billion to enhance its Agentforce platform. This acquisition aims to integrate Fin's AI agents, which handle customer queries with mini...mal human support, into Salesforce's offerings. The deal is expected to close in fiscal 2027, expanding Salesforce's capabilities in AI-driven customer service.
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Salesforce has agreed to acquire Fin for $3.6 billion to enhance its AI agent services. Fin, formerly Intercom, specializes in AI-driven customer support solutions. This acquisition aims to integrate... Fin's technology into Salesforce's Agentforce platform, targeting faster deployment and improved service operations for businesses of all sizes. The deal is expected to close by the end of Salesforce's 2027 fiscal year.
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Salesforce has announced a definitive agreement to acquire Fin, a leading customer agent platform, to enhance its Agentforce capabilities. This acquisition aims to accelerate Salesforce's push into a...utonomous AI agents, focusing on faster time-to-value and measurable outcomes for customers. Fin's technology, which resolves 76% of support volume end-to-end, will be integrated into Salesforce's platform, targeting rapid deployment for SMBs and commercial organizations.
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Salesforce has agreed to acquire Fin, an AI customer support agent previously known as Intercom, for $3.6 billion. This acquisition aims to enhance Salesforce's AI-driven customer service capabilitie...s.
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Salesforce has agreed to acquire AI customer service platform Fin for approximately $3.6 billion. Fin's AI Agent technology, powered by its proprietary AI model Apex, enhances customer service across... multiple channels. The acquisition is set to close in Salesforce's fiscal year 2027 Q4, aiming to integrate Fin's capabilities with Salesforce's Agentforce to deliver scalable, trusted service solutions.
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Salesforce announced its acquisition of AI customer service company Fin for $3.6 billion. This move aims to enhance Salesforce's AI capabilities, particularly in customer service. Fin's AI agent tech...nology, which resolves 76% of support queries, will integrate with Salesforce's Agentforce platform. The acquisition will add over 30,000 companies to Salesforce's customer base and is expected to close in Q4 of fiscal 2027.
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Salesforce has agreed to acquire Fin, formerly Intercom, for $3.6 billion. Fin's AI agent, designed for customer support across multiple channels, will be integrated into Salesforce's Agentforce plat...form. This acquisition enhances Salesforce's ability to serve both large and mid-market clients with AI-driven solutions. The transaction is expected to close by the end of Salesforce's fiscal Q4 2027, pending regulatory approval.
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Salesforce has agreed to acquire AI customer support specialist Fin for $3.6 billion. This acquisition aims to enhance Salesforce's Agentforce business by integrating Fin's AI technology, which resol...ves 76% of customer queries without human intervention. The deal is expected to close in the fourth quarter of Salesforce's fiscal 2027.
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Salesforce announced the acquisition of AI customer service platform Fin for $3.6 billion. Fin's technology will enhance Salesforce's Agentforce platform, improving AI agent capabilities for customer... service across multiple channels. The acquisition is expected to close in early 2027.
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Salesforce announced its acquisition of Fin, an autonomous AI agent platform, for $3.6 billion to enhance its Agentforce offering. This move aims to accelerate Salesforce's AI transition and expand i...ts capabilities in customer service automation. The deal, expected to close in the fourth quarter, will provide more AI deployment options for small and midsize businesses.
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Salesforce is acquiring Fin, a customer-agent platform, for $3.6 billion to enhance its AI capabilities in customer interaction management. Fin's AI model, Apex, will bolster Salesforce's Agentforce ...platform, which has seen significant growth. The acquisition aims to improve customer service efficiency without impacting Salesforce's fiscal 2027 guidance or capital return plans.
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Salesforce has announced its intent to acquire Fin for $3.6 billion to enhance its CRM capabilities. Fin's AI Agent, powered by Salesforce's Apex model, handles complex customer support inquiries acr...oss multiple channels. The acquisition aims to integrate customer data and is expected to close in Q4 of fiscal 2027, with no impact on Salesforce's FY2027 guidance.
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Salesforce signed a definitive agreement to acquire m3ter, a metering platform specializing in consumption-based monetization. This acquisition aims to integrate m3ter's capabilities into Salesforce'...s Agentforce Revenue Management system, enabling enterprises to implement and manage flexible, usage-based pricing models. The transaction is expected to close in Q2 of Salesforce's fiscal year 2027.
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Salesforce has acquired m3ter to enhance its revenue management capabilities, focusing on AI-driven consumption-based pricing. This acquisition integrates m3ter's metering and rating platform into Sa...lesforce's Agentforce Revenue Management suite, enabling enterprises to adopt flexible pricing models. The move aims to capture the growing market for cloud-based pricing solutions, driven by AI adoption.
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Salesforce has acquired m3ter, a London-based metering and billing platform, to integrate usage-based billing into its Agentforce Revenue Management system. This acquisition aims to address billing c...hallenges posed by AI agents, enabling consumption-based pricing. The move is part of Salesforce's strategy to enhance its AI agent stack, following previous acquisitions like Contentful and Informatica.
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Salesforce has acquired m3ter, a platform for consumption-based metering and billing, to integrate into its Agentforce Revenue Management. This acquisition supports Salesforce's shift towards usage-b...ased pricing for AI products, aligning with enterprise demand for AI tools where value is tied to actual usage.
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Salesforce is acquiring m3ter, a London-based metering platform, to integrate usage-based billing into its Agentforce Revenue Management system. This acquisition supports Salesforce's shift from per-...seat to consumption-based pricing, addressing billing challenges posed by AI agents. The transaction is part of Salesforce's strategy to enhance its AI agent platform, with completion expected in Q2 of fiscal year 2027.
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Salesforce is acquiring m3ter to enhance its Agentforce Revenue Management platform. This acquisition will enable Salesforce to offer flexible, usage-based pricing for AI products, moving away from f...ixed subscriptions. The deal, expected to close in Q2 FY2027, aims to help businesses track and bill consumption in real time.
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Salesforce has signed a definitive agreement to acquire m3ter, a metering and rating platform designed for consumption-based monetization. This acquisition will enhance Salesforce's Agentforce Revenu...e Management by integrating native consumption billing capabilities, allowing enterprises to adopt flexible pricing models. The deal is expected to close in the second quarter of Salesforce's fiscal year 2027.
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Salesforce has agreed to acquire Contentful, a headless CMS platform, to enhance its Agentforce AI platform with a native content layer. This acquisition, expected to close in fiscal year 2027, will ...enable dynamic content orchestration and personalized experiences across channels. It complements Salesforce's strategy of integrating specialized AI capabilities.
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MK Partners has acquired Folderize, a Salesforce-native file and folder organization solution, enhancing its Salesforce product portfolio. Folderize, now available on Salesforce AgentExchange, offers... unlimited folder hierarchies, native storage, and sharing controls for Sales, Service, and Experience Cloud users. This acquisition aims to improve content management within Salesforce environments without external storage dependencies.
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Salesforce exceeded Q1 FY27 revenue and EPS expectations but issued a lower-than-expected Q2 revenue forecast, causing investor concern over AI's impact on traditional SaaS models. The company is foc...using on its Agentforce platform to balance per-seat license sales with AI-driven solutions.
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Salesforce's revenue forecast for the second quarter falls below Wall Street estimates, raising concerns about AI-driven disruption to traditional software demand. Despite a strong first quarter with... $11.13 billion in revenue and 98 new deals, the company faces investor apprehension over AI tools potentially impacting enterprise software demand.
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Salesforce reported better-than-expected Q1 earnings for 2027, with revenue reaching $11.13 billion, surpassing expectations. However, its full-year guidance slightly missed Wall Street estimates. Th...e company highlighted growth in its Agentforce AI tools, with annualized revenue exceeding $1 billion. Salesforce also acquired startups Cimulate and Momentum during the quarter.
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Salesforce reported a 13% year-over-year increase in Q1 revenue, reaching $11.1 billion, with subscription and support revenue up 14%. GAAP EPS rose 52% to $2.42, while non-GAAP EPS was $3.88, surpas...sing analyst expectations. The company highlighted growth in its Agentforce and Data 360 platforms. Salesforce raised its full-year profit guidance and announced a $25 billion accelerated share repurchase program.
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Salesforce reported record first-quarter fiscal 2027 results, with revenue reaching $11.1 billion, a 13% year-over-year increase. The company highlighted significant growth in its Agentforce and Data... 360 offerings, with annual recurring revenue hitting $3.4 billion. Salesforce also announced a $25 billion accelerated share repurchase program. The company remains optimistic about organic revenue growth in the second half of FY27.
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Salesforce's revenue outlook for the fiscal second quarter fell short of analysts' expectations, raising concerns about its ability to thrive amid AI disruptions. Despite a 13% revenue increase to $1...1.1 billion in the last quarter, driven partly by the acquisition of Informatica, the company's AI tool, Agentforce, is projected to contribute $1.2 billion annually. Salesforce anticipates revenue growth acceleration in the year's second half.
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Salesforce will release its first quarter fiscal 2027 earnings on May 25, 2026, followed by a webcast.

Salesforce has updated its revenue reporting structure for fiscal 2027, focusing on two categories: Agentforce Apps and Data 360, Platform & Other. This change reflects the company's evolving product... architecture and aims to provide clearer insights into its financial performance. Recast revenue figures for fiscal years 2025 and 2026 are also provided for comparison.
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Salesforce has appointed Amit Chhangani, a former Google executive, as regional VP for partner business in ASEAN. Chhangani will focus on strengthening Salesforce's partner ecosystem to accelerate AI... adoption through collaboration with channel partners. His experience in ecosystem development and enterprise transformation is expected to enhance Salesforce's AI and data platform initiatives in the region.
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Salesforce CEO Marc Benioff announced the hiring of 1,000 graduates, emphasizing that AI will not eliminate entry-level jobs.

Salesforce CEO Marc Benioff announced plans to hire 1,000 new graduates for entry-level positions, countering the tech industry's narrative that AI will replace such jobs. This move aligns with Sales...force's aggressive AI strategy, evidenced by its Agentforce ARR of $800 million. Benioff positions AI and humans as collaborators, aiming for a $63 billion revenue target by FY30.
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Salesforce CEO Marc Benioff announced the hiring of 1,000 new graduates and interns to develop AI platforms like Agentforce and Headless360, countering fears that AI will eliminate entry-level jobs. ...This hiring initiative follows Salesforce's recent job cuts and reflects a strategic focus on expanding AI capabilities amid rising demand.
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Salesforce is hiring 1,000 graduates to boost its AI-driven product development, aligning its workforce with AI-focused roles. This strategic move supports its AI ecosystem, including platforms like ...Agentforce, and aims to enhance innovation and efficiency. The company is also restructuring its workforce to integrate AI expertise, resulting in significant cost savings and improved revenue forecasts.
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Salesforce has been ranked as the #1 CRM provider for the 13th consecutive year by IDC, a global market intelligence firm. Salesforce leads with a 20% market share and maintains top positions in sale...s, customer service, marketing, and other core applications. The company also achieved the #2 position in the Agent Build and Deploy market.
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Salesforce plans to revamp its revenue reporting structure from FY27 to better align with its AI-led Agentic Enterprise strategy. The new structure will categorize revenue into "Agentforce Apps" and ..."Data 360, Platform & Other," with products like Slack and Tableau grouped under broader AI-driven categories. This aims to provide clearer insights into AI-driven growth.
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Salesforce Marketing Cloud patched critical vulnerabilities that exposed email data across its platform. The flaws, involving template injection and weak encryption, allowed attackers to access email...s from all customers. Salesforce has fixed these issues, implemented AES-GCM encryption, and confirmed no unauthorized data access occurred.
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