Revinate Overview

Revinate empowers hoteliers with a Guest Data Platform and communication solutions. These tools help drive direct revenue by enhancing guest connections.

Use Cases

Customers recommend Rating And Review Management, Reputation Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Revinate.

Other use cases:

  • Social Media Management
  • Market Survey
  • Competitive Intelligence
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Marketing
  • Digital Marketing
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Revinate.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Acquire Customers
  • Improve Efficiency
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Revinate Use-Cases and Business Priorities: Customer Satisfaction Data

Revinate works with different mediums / channels such as Social Media. E-Mail. Review Sites etc.

Revinate's features include Feedback Surveys, Dashboard, and Personalization. and Revinate support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Revinate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Responding to online reviews is one of the most important things that I can do to show prospective guests how seriously we take customer service...." Peer review by Joshua Roseberry, General Manager, Outer Banks Inn

Popular Business Setting

for Revinate

Top Industries

  • Hospitality

Popular in

  • Mid Market

Revinate is popular in Hospitality, and is widely used by Mid Market,

Comprehensive Insights on Revinate Use Cases

Why is Revinate the best choice for Rating And Review Management?

What benefits does Revinate offer for Reputation Management?

What Are the key features of Revinate for Customer Feedback Management?

What Are the key features of Revinate for Social Media Management?

45 buyers and buying teams have used Cuspera to assess how well Revinate solved their business needs. Cuspera uses 319 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Hospitality

CASE STUDY Brittain Resorts & Hotels

Revinate helped Brittain Resorts & Hotels generate $63 million in direct revenue in one year. The company earned $41.2 million from direct email, including $3 million from automated campaigns. Call c...enter sales brought in $22.2 million, with $1.94 million from outbound bookings. Brittain Resorts built a database of 4.7 million reachable guests using CRM automation and consistent email capture. The platform enabled small teams to manage campaigns, segment audiences, and drive repeat bookings efficiently.

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Hospitality

CASE STUDY AutoCamp

Revinate Marketing helped AutoCamp grow loyalty and revenue by focusing on direct bookings. AutoCamp used personalized email campaigns with loyalty tiers and guest segments. Cart abandonment campaign...s brought in over $110,000 in three months with an 11x ROI and a 28% conversion rate. \'We Miss You\' emails drove $62,000 in three months. Black Friday campaigns generated $1.7 million in direct bookings. Outbound follow-ups added $1.2 million in 2024. AutoCamp improved guest engagement and increased bookings with targeted messaging.

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Hospitality

CASE STUDY Mangia's

Revinate Marketing helped Mangia's, a leading Italian hospitality brand, modernize their guest communication. Mangia's moved from basic seasonal emails to automated, targeted campaigns. The first aut...omated cancellation recovery campaign at three properties generated €137,000 in direct revenue in one month. In the first year, Mangia's properties drove €1.7 million in direct revenue. One-time campaigns achieved a 43% open rate and €24,075 average room revenue per campaign.

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Hospitality

CASE STUDY Staybridge Suites

Revinate Marketing helped Staybridge Suites improve their hotel email marketing. Before, they struggled with slow data collection and weak guest engagement. Revinate made it easy to organize guest da...ta and create targeted campaigns fast. One campaign brought in 1,433 room nights and over THB 3.9M in bookings. Another campaign drove 430 room nights and THB 1.1M. In 12 months, they earned THB 165M in direct revenue. The average open rate for one-time campaigns reached 36%.

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Hospitality

CASE STUDY Strand Palace

Revinate Marketing helped Strand Palace unify guest data and automate email campaigns. The hotel faced challenges with scattered data and lacked a centralized CRM. Revinate integrated with their Oper...a Cloud system, enabling advanced segmentation and targeted campaigns. Strand Palace saw a 49% increase in email marketing revenue, a 38% growth in their guest database, and a 22% rise in NPS score year over year.

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Hospitality

CASE STUDY Evermore Resort

Revinate Reservation Sales helped Evermore Resort cut their call abandonment rate by 92%. The resort started with just three call center agents and faced a 72% call abandonment rate. Using Revinate's... reporting, they grew their team to 17 agents, a 467% increase. Outbound calls drove 36% of total revenue in one month. The setup and training from Revinate impressed Evermore's team and supported their guest-centric service.

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lightning

Peers used Revinate for rating and review management and reputation management

Revinate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.88/5 ★

Read Reviews (20)
Custom Reports

4.46/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.88/5 ★

Read Reviews (20)
Custom Reports

4.46/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Revinate

Overall Risk Meter

Low Medium High

Top Failure Risks for Revinate

Revinate, LLC News

Executive

Revinate appoints SaaS executive Ankur Bhandari as CFO

Revinate appoints Ankur Bhandari as CFO to drive growth. Bhandari, with extensive SaaS and finance experience, joins from TurnRiver Capital. His expertise will support Revinate's expansion of its omnichannel guest journeys, enhancing personalized experiences for hospitality clients.

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Executive

Revinate expands its presence in Asia Pacific to fuel growth

Revinate has expanded its presence in the Asia-Pacific region by appointing Jeff Hoh as APAC Head of Sales and Nick Ellis as Australia Country Director. The strategic appointments aim to enhance local expertise and support for hoteliers, leveraging Revinate's direct booking platform to drive growth and profitability. This expansion aligns with Revinate's ongoing platform evolution, including AI-driven innovations and enhanced partnership capabilities.

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Partnership

TRYBE integrates with Revinate for improved offerings - Travolution

TRYBE has integrated its spa and leisure booking platform with Revinate's direct booking platform. This integration enhances guest profiles by incorporating booking data, enabling personalized engagement and upselling opportunities. The collaboration aims to streamline hotel operations and improve guest experiences by providing a unified view of guest data.

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Product

HITEC Rewind: Revinate CMO Karen Stephens on Voice, Personalisation and AIs Role in Hospitality - Hospitality Net

Revinate's CMO, Karen Stephens, discussed the company's relaunch of its Customer Data Platform and new AI tools at HITEC 2025. These innovations focus on voice and personalization to enhance guest engagement. Revinate aims to use AI to improve efficiency in luxury hospitality settings without replacing human roles.

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Revinate, LLC Profile

Company Name

Revinate, LLC

Company Website

https://www.revinate.com/

Year Founded

2009

HQ Location

1 Letterman Dr San Francisco, California 94129

Employees

101-250

Social

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Financials

SERIES E