Revinate Guest Feedback Overview
Revinate's hospitality-specific solutions control the guest journey via a hotel-specific Guest Data Platform. Communication solutions enhance guest feedback management.
Use Cases
Customers recommend Customer Feedback Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Revinate Guest Feedback.
Business Priorities
Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Revinate Guest Feedback.
Revinate Guest Feedback Use-Cases and Business Priorities: Customer Satisfaction Data
Revinate Guest Feedback works with different mediums / channels such as Promotions. Review Sites. Tripadvisor etc.
Revinate Guest Feedback's features include Feedback Surveys. and Revinate Guest Feedback support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Revinate Guest Feedback analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"Revinate Marketing helped Strand Palace unify guest data and automate email campaigns. The hotel faced challenges with scattered data and lacked a centralized CRM. Revinate integrated with their Opera Cloud system, enabling advanced segmentation and targeted campaigns. Strand Palace saw a 49% increase in email marketing revenue, a 38% growth in their guest database, and a 22% rise in NPS score year over year." https://www.revinate.com/customer-stories/strand-palace/
"Revinate helped Brittain Resorts & Hotels generate $63 million in direct revenue in one year. The company earned $41.2 million from direct email, including $3 million from automated campaigns. Call center sales brought in $22.2 million, with $1.94 million from outbound bookings. Brittain Resorts built a database of 4.7 million reachable guests using CRM automation and consistent email capture. The platform enabled small teams to manage campaigns, segment audiences, and drive repeat bookings efficiently." https://www.revinate.com/customer-stories/brittain-resorts-hotels/
"Revinate Marketing helped Staybridge Suites improve their hotel email marketing. Before, they struggled with slow data collection and weak guest engagement. Revinate made it easy to organize guest data and create targeted campaigns fast. One campaign brought in 1,433 room nights and over THB 3.9M in bookings. Another campaign drove 430 room nights and THB 1.1M. In 12 months, they earned THB 165M in direct revenue. The average open rate for one-time campaigns reached 36%." https://www.revinate.com/customer-stories/staybridge-suites-found-success/
Revinate Guest Feedback Customer wins, Customer success stories, Case studies
What makes Revinate Guest Feedback ideal for Customer Feedback Management?
How can Revinate Guest Feedback optimize your Rating And Review Management Workflow?
Why is Revinate Guest Feedback the best choice for Reputation Management?
Revinate Guest Feedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (6) |
Revinate Guest Feedback Integrations
Revinate Guest Feedback integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Revinate Guest Feedback
Top Failure Risks for Revinate Guest Feedback
Revinate, LLC News
Revinate appoints Frank Trampert as Chief Revenue Officer
Revinate has appointed Frank Trampert as Chief Revenue Officer to drive global growth. Trampert, with extensive experience in hospitality technology and AI, will join as Revinate prepares for NAVIGATE 2026, where it will unveil significant platform advancements. His leadership aims to enhance direct revenue and guest relationships through AI-powered guest intelligence.
List of 3 Acquisitions by Revinate (Apr 2026)
Revinate has completed three acquisitions, primarily in the United States, focusing on sectors like Hotel IT and In Store Retail Tech. The most recent acquisition was Go Moment, an omni-channel direct booking platform, acquired in November 2021.
The 2026 Revinate Hospitality Benchmark Report is live
Revinate has released its 2026 Hospitality Benchmark Report, offering insights into hotel marketing channels based on data from 2.8 billion emails, 4.3 million phone calls, 22 million text messages, and 28 million guest reviews. The report highlights the effectiveness of email campaigns, the potential of voice channels, and the importance of database health in driving direct bookings and revenue. It emphasizes the need for hotels to leverage existing technology effectively.
The 2026 Revinate Hospitality Benchmark report is live
Revinate has released its 2026 Hospitality Benchmark Report, offering comprehensive insights into guest data and revenue opportunities across various channels. The report analyzes global data from emails, phone calls, text messages, and guest reviews, highlighting the importance of database health, email engagement, and voice channel effectiveness. It provides hoteliers with actionable metrics to enhance direct bookings and strategic decision-making.
Revinate, LLC Profile
HQ Location
1 Letterman Dr San Francisco, California 94129
Employees
101-250
Social
Financials
SERIES E
