Revinate Guest Feedback Overview

Revinate's hospitality-specific solutions control the guest journey via a hotel-specific Guest Data Platform. Communication solutions enhance guest feedback management.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Revinate Guest Feedback.

Other use cases:

  • Competitive Intelligence
  • Sending & Publishing Communications
  • Contact List Management
  • Social Media Management
  • Offer Management
  • Customer Case Management
  • Workflow Management
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Business Priorities

Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Revinate Guest Feedback.

Other priorities:

  • Enter New Markets Internationally Or Locally
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Revinate Guest Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Revinate Guest Feedback works with different mediums / channels such as Promotions. Review Sites. Tripadvisor etc.

Revinate Guest Feedback's features include Feedback Surveys. and Revinate Guest Feedback support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Revinate Guest Feedback analytics capabilities include Custom Reports, and Analytics.

Comprehensive Insights on Revinate Guest Feedback Use Cases

What solutions does Revinate Guest Feedback provide for Customer Feedback Management?

How does Revinate Guest Feedback facilitate Rating And Review Management?

What makes Revinate Guest Feedback ideal for Reputation Management?

Case Studies

Hospitality

CASE STUDY Zehnder’s Splash Village

Revinate Ivy helped Zehnder’s Splash Village improve guest communication. The hotel faced high call volumes and slow response times. Revinate Ivy reduced calls to the front desk by 90%. The guest eng...agement rate reached 54%, more than double the industry benchmark. Guests could report issues discreetly by text. Staff found the system easy to use and quickly adopted it.

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Hospitality

CASE STUDY Strand Palace

Revinate Marketing helped Strand Palace unify guest data and automate email campaigns. The hotel faced challenges with scattered data and lacked a centralized CRM. Revinate integrated with their Oper...a Cloud system, enabling advanced segmentation and targeted campaigns. Strand Palace saw a 49% increase in email marketing revenue, a 38% growth in their guest database, and a 22% rise in NPS score year over year.

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Hospitality

CASE STUDY Evermore Resort

Revinate Reservation Sales helped Evermore Resort cut their call abandonment rate by 92%. The resort started with just three call center agents and faced a 72% call abandonment rate. Using Revinate's... reporting, they grew their team to 17 agents, a 467% increase. Outbound calls drove 36% of total revenue in one month. The setup and training from Revinate impressed Evermore's team and supported their guest-centric service.

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Hospitality

CASE STUDY AutoCamp

Revinate Marketing helped AutoCamp grow loyalty and revenue by focusing on direct bookings. AutoCamp used personalized email campaigns with loyalty tiers and guest segments. Cart abandonment campaign...s brought in over $110,000 in three months with an 11x ROI and a 28% conversion rate. \'We Miss You\' emails drove $62,000 in three months. Black Friday campaigns generated $1.7 million in direct bookings. Outbound follow-ups added $1.2 million in 2024. AutoCamp improved guest engagement and increased bookings with targeted messaging.

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Hospitality

CASE STUDY Storey Hospitality

Revinate Marketing and Safara Booking Engine helped Storey Hospitality recover $213K+ in direct revenue in six months. Storey Hospitality used Revinate’s cart abandonment solution to target guests wh...o left bookings unfinished. Automated campaigns achieved a 53% open rate and a 43% conversion rate. The solution delivered a 19x ROI and increased average purchase revenue by 26%. Safara’s booking engine also boosted conversion rates by 139% at Malliouhana.

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Hospitality

CASE STUDY Andronis

Revinate Marketing helped Andronis grow email revenue by 600%. Andronis unified guest data from all properties into one platform. They automated email campaigns for guests before, during, and after s...tays. The campaigns drove over €339,000 in direct revenue in six months. Andronis saw a 60% increase in clean guest profiles in one year. The platform made it easy to personalize messages and boost upsell revenue.

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Revinate Guest Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (13)
Analytics

4.16/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (13)
Analytics

4.16/5 ★

Read Reviews (6)

Revinate Guest Feedback Integrations

Revinate Guest Feedback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.32/5 ★

Read Reviews (10)
Data Export

4.00/5 ★

Read Reviews (6)

Integrate.io

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Faraday AI Platform

3.93 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mews

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Playable

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Revinate Guest Feedback

Top Failure Risks for Revinate Guest Feedback

Revinate, LLC News

Executive

Revinate expands its presence in Asia Pacific to fuel growth

Revinate has expanded its presence in the Asia-Pacific region by appointing Jeff Hoh as APAC Head of Sales and Nick Ellis as Australia Country Director. The strategic appointments aim to enhance local expertise and support for hoteliers, leveraging Revinate's direct booking platform to drive growth and profitability. This expansion aligns with Revinate's ongoing platform evolution, including AI-driven innovations and enhanced partnership capabilities.

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Partnership

TRYBE integrates with Revinate for improved offerings - Travolution

TRYBE has integrated its spa and leisure booking platform with Revinate's direct booking platform. This integration enhances guest profiles by incorporating booking data, enabling personalized engagement and upselling opportunities. The collaboration aims to streamline hotel operations and improve guest experiences by providing a unified view of guest data.

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Product

HITEC Rewind: Revinate CMO Karen Stephens on Voice, Personalisation and AIs Role in Hospitality - Hospitality Net

Revinate's CMO, Karen Stephens, discussed the company's relaunch of its Customer Data Platform and new AI tools at HITEC 2025. These innovations focus on voice and personalization to enhance guest engagement. Revinate aims to use AI to improve efficiency in luxury hospitality settings without replacing human roles.

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Product

Revinate releases the 10th edition of the Hospitality Benchmark Report

Revinate released the 10th edition of its Hospitality Benchmark Report, covering data from 2024. The report analyzes over 2.4 billion emails, 23 million texts, and more, offering insights into direct booking strategies. Key findings include revenue gains per email and phone number captured, with North America leading in upsell revenue. The report aids hoteliers in optimizing performance and enhancing guest satisfaction.

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Revinate, LLC Profile

Company Name

Revinate, LLC

Company Website

https://www.revinate.com/

Year Founded

2009

HQ Location

1 Letterman Dr San Francisco, California 94129

Employees

101-250

Social

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Financials

SERIES E