Real-World Case Studies and Customer Success Stories with ReviewTrackers

ReviewTrackers helps HGEM collect and analyze online reviews for hospitality clients. HGEM uses ReviewTrackers' API to pull review data into its Hub platform. This lets HGEM benchmark guest experienc...e and improve client feedback management. Since 2018, HGEM has collected over 354,000 online reviews. HGEM clients saw a 71% improvement in review response time. 82% of HGEM clients now have 4 or 5-star ratings.
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Solotel Group used the InMoment online reputation management platform to improve their customer feedback process. They implemented microsurveys after every booking, making it easier for guests to sha...re feedback. This led to a 129% increase in review volume, from 4,138 reviews in 2021 to 9,384 in 2023. Solotel also saw a 45% increase in response rates. General managers responded to every review, using feedback to improve venue operations and customer satisfaction.
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ReviewTrackers helped Hwy 55 Burgers, Shakes, and Fries respond to reviews 75 percent faster. The restaurant chain used to track feedback manually with spreadsheets, missing reviews and slow to respo...nd. With ReviewTrackers, they now monitor and manage all reviews from 134 locations in one dashboard. The team uses features like Trending Topics and reporting to improve guest experience. Hwy 55 now quickly addresses customer feedback and focuses on the right improvements.
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ReviewTrackers helped Concourse Sports boost online reviews by 2,800 percent in two months. The team used the Ask with ReviewTrackers tool to send 16,000 review request emails. Reviews increased from... 15 to 435 on Google and Facebook. The platform made it easy to monitor and respond to feedback. Concourse Sports saved about an hour a day by using ReviewTrackers.
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ReviewTrackers helped evo improve customer experience by making it easy to monitor and respond to online reviews. evo used Smart Response and automation to cut average response time to 1.3 days. 87% ...of evo’s reviews are 5-star, and the company has over 6,160 online reviews. ReviewTrackers tools let evo collect feedback, manage reputation, and display reviews on location pages. The solution increased review response speed by 38% and boosted consumer confidence.
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Ashley Furniture used ReviewTrackers to monitor and manage online reviews for 45 locations. They improved their average review rating by 14 percent. The team used reporting features to track trends a...nd address issues, like delivery problems. Responding to every review helped boost guest acquisition and retention. The platform was easy to use and saved money compared to competitors.
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ReviewTrackers helped nbkc bank manage its online reputation across 7 locations. The bank used custom alerts, Smart Response, and review tagging to respond faster to customer feedback. nbkc bank incr...eased its number of reviews by 16% and achieved an average response time of 1.37 days, 80% faster than before. 92% of reviews are 5-star, and the bank's ratings on LendingTree and BBB are 4.99 and 4.88 stars. ReviewTrackers enabled nbkc to surpass financial industry reputation benchmarks.
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ReviewTrackers helped Fit Athletic Club manage online reviews for its three locations. The club struggled to track feedback across many review sites. With ReviewTrackers, the team now sees all review...s in one dashboard and gets real-time alerts. This saves time and helps them spot issues quickly. The platform also makes it easy to share review data with managers and recognize employees for good service.
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InMoment’s Reputation Management helped Yo-Chi boost foot traffic by 92% in less than a year. Yo-Chi used automated review responses and AI to improve engagement and cut response times by 87%. The br...and saw a 123% increase in Google Profile impressions and a 74% rise in performance score. Centralized local listings kept business info accurate across 37 locations. Yo-Chi now tracks key KPIs and maintains a strong online reputation.
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ReviewTrackers helped Sun Communities manage online reviews for over 400 properties. The company improved its average review response rate to 88% for 10,200 reviews across 147 resort locations. Respo...nse times became 52% faster, with 29 Smart Response templates reducing average response time to less than 2 days. Experience Analysis technology interpreted 93,200 online reviews for more than 400 locations. The company created 51 types of review alerts and used Multi-Tenant Accounts for better organization.
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ReviewTrackers helped Wood Partners manage online reviews for 54 properties. The company wanted to improve efficiency, understand customer pain points, and boost brand value. ReviewTrackers provided ...custom alerts, branded response templates, and performance scorecards. Wood Partners saw a 626% increase in reviews and collected over 4,800 reviews in less than 3 years. They achieved a 70% response rate and 74% of reviews were 5 stars.
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ReviewTrackers helps American Family Insurance listen to customer feedback across ten online review sources. The company uses the platform to improve customer experience and drive business efficiency.... Executives value online reviews for their impact on local search rankings and customer relationships. ReviewTrackers makes it easy for teams to understand and act on customer insights. American Family Insurance has a 4.7-star reputation score and over 2,200 locations.
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ReviewTrackers helped Westland Insurance manage over 200 locations and 2,200 employees. The platform streamlined local listing management and review monitoring. Westland achieved a 95% average respon...se rate and 92% of their reviews are 5-star. Personalized review responses are posted 36% faster. Over 670 custom review alerts notify 236 users of key feedback and trends.
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ReviewTrackers helped Harris Research, the parent of Chem-Dry, improve local search rankings and online reputation. Before using ReviewTrackers, Chem-Dry franchisees did not track or manage online re...views, leading to low retention in their marketing program. After adopting ReviewTrackers, Harris Research collected over 4,950 reviews and made it easy for franchisees to monitor and respond to feedback. Franchisees upgraded to premium packages, and retention rates improved. ReviewTrackers enabled better support and higher revenue for Chem-Dry's franchise network.
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ReviewTrackers helped Pack & Send, a large Australian packing and shipping company, improve customer service by providing instant review alerts. Before using ReviewTrackers, they had no way to track ...reviews across locations. The platform let them monitor and respond to all reviews in one place. Smart Response templates saved the team a lot of time. Franchisees now get alerts and resolve issues faster, leading to better customer experiences.
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ReviewTrackers helps Nicklaus Children's Hospital monitor patient reviews and improve service. The hospital uses ReviewTrackers to track feedback for 286 locations and 12 review sources. Staff can no...w respond to reviews quickly and engage with patients. Their overall reputation score improved to 4.5 stars. Leadership uses monthly reports to find service gaps and enhance care.
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ReviewTrackers helped an East Coast healthcare group improve its online reputation. The group used SMS campaigns and the Ask Tool to collect patient reviews. They achieved a 4.99 average rating acros...s four locations in six months. 98% of all reviews were 5-stars, and every major aspect of patient experience was at least 93% positive. The group also used NLP analytics to understand patient feedback and benchmark against competitors.
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ReviewTrackers helped a large ENT healthcare group grow its digital presence. The group used ReviewTrackers to automate review requests, leading to a 1,115.2% increase in Google reviews. The average ...click-through rate rose to 5.6%, and the review response rate reached 70%. The group booked 27,000 web appointments in one month and saw over 400,000 more Google My Business search impressions year over year. Google ratings improved by 7.94%, reaching 4.28 stars out of 5.
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ReviewTrackers helped DecisionOne Dental Partners grow its online presence and build patient relationships. The company used Review Alerts and the Ask Tool to track feedback and request reviews. They... saw a 5X increase in reviews, with 4.81 average star rating from over 8,300 reviews across 33 locations. One office saw a 400% increase in reviews and more website views. Another office had a 225% growth in reviews and more appointment calls. 92% of reviews are 5-star ratings.
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ReviewTrackers helped Ardent Health Services grow online reviews by 76% in six months. The Ask Tool generated 4,266 new reviews, with 82% being positive. Ardent Health improved its overall rating to ...4.22 stars, a 16% increase. The platform streamlined review requests and managed listings for 1,456 locations. This boosted patient acquisition and strengthened brand credibility.
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ReviewTrackers helped Ted’s Montana Grill manage reviews for 41 locations across 466 online listings. The platform automated review requests and set up custom alerts for timely responses. Ted’s Monta...na Grill achieved an 80% review response rate and 84% positive reviews. Weekly reports and competitor analysis improved operational decisions. The solution boosted the brand’s online reputation and helped attract new customers.
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ReviewTrackers helped Betty’s Burgers manage customer feedback across 67 locations. The team used the platform to monitor and respond to reviews, boosting their average star rating to 4.51 and achiev...ing 88% positive reviews. They addressed negative feedback quickly, turning unhappy customers into loyal ones. Competitor analysis gave Betty’s a market edge and helped each location improve. The software made it easy to track trends and act fast, supporting rapid growth and a strong online reputation.
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ReviewTrackers helped JAX Tyres & Auto improve how they manage online reviews. The team used to spend a lot of time replying to reviews on many platforms. With ReviewTrackers, they now answer all rev...iews from one place. Response times dropped from 15 minutes to 15 seconds. Productivity increased by 50%. Now, 100% of reviews get a reply within 24 hours.
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ReviewTrackers helped Ziebart manage and respond to online reviews across many locations. Ziebart used ReviewTrackers to monitor almost 22,000 reviews in one dashboard. The tool made it easier for Zi...ebart to reply quickly to customer feedback. Ziebart's reputation score improved from 3.6 to 4.49 stars, a 25% increase. The company now responds faster to reviews and has better customer interactions. Ziebart also uses ReviewTrackers API to connect review data with its POS system.
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How DecisionOne Dental Uses Reviews to Grow Its Online Presence and Build Lasting Patient Relationships

How Review Data Guides Rural King in Creating a Beloved Store Experience

With ReviewTrackers, Award-Winning nbkc bank Surpasses Financial Industry’s Reputation Benchmarks

Ted’s Montana Grill Supercharges Its Brand Reputation Through Successful Review Management

How Ardent Health Services Drives Patient Acquisition Using ReviewTrackers

Retail Brand evo Puts Customer Experience at the Forefront with ReviewTrackers Technology