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Hospitality Case Studies and Customer Success Stories with Reltio
Radisson Hotel Group
- Hospitality
- Very Large
Brussels, Belgium
Radisson Hotel Group used Reltio to improve guest experiences. The company wanted to deliver better service to its hotel guests.... Reltio helped Radisson manage guest data more effectively. This led to smoother operations and happier guests. The hospitality group now provides a more personalized stay for travelers.
Reltio helped Radisson Hotel Group unify its data into a single "OneMDM" hub. Radisson integrated over 15 systems, including ERP,... CRM, and marketing platforms. The solution streamlined more than 30 processes and reduced data preparation time. Sales and business teams gained better visibility into customer contracts and revenue. Accurate, current data improved guest experiences and enabled better negotiations. Radisson now makes faster, data-driven business decisions.
IHG Hotels & Resorts used Reltio Data Cloud to unify data across its global brands. The team wanted better data... management and easier migration. They chose Reltio for its cloud-native platform and strong scalability. IHG reached its first value milestone in just 10 weeks. The solution supports guest, business, and hotel owner experiences with trusted data.
Retail Case Studies and Customer Success Stories with Reltio
CarMax
- Retail
- Very Large
Richmond, USA
CarMax used Reltio to unify customer and vehicle data across all channels. They needed real-time, 360-degree views to support seamless... online and in-store car buying. Reltio integrated legacy and modern systems, connecting Salesforce CRM and service platforms. CarMax improved data quality, auditability, and compliance. Customers now get a personalized, pain-free omnichannel experience.
Reltio helped CarMax unify data for a seamless omnichannel car-buying experience. CarMax faced challenges with fragmented data, legacy systems, and... slow sales processes. Reltio's platform delivered real-time, 360-degree customer views and integrated data across all channels. This enabled CarMax to offer personalized experiences online, in-store, and by phone. The solution improved productivity and compliance with data privacy laws.
Insurance Case Studies and Customer Success Stories with Reltio
Mercury Insurance
- Insurance
- Large
Los Angeles, USA
Reltio helped Mercury Insurance unify customer data across all business lines. The company improved data accuracy and trust, enabling agents... to work faster and sell more. Real-time, AI-ready data powered analytics and reduced manual work. Multipolicy discount accuracy rose from 95% to 99%, cutting service calls by about 80,000. Customers now see all their policies in one portal, leading to higher satisfaction.
Empire Life, a leading Canadian insurer, switched from a legacy MDM to Reltio’s cloud-native platform. The company gained a single... view of customers and agents, cutting infrastructure costs. Customer service improved, with first-call resolution rising by 60%. Data quality increased, reducing suspect matches by 60%. IT teams now spend less time on support and more on value-added work.
Banking Case Studies and Customer Success Stories with Reltio
Fulton Bank
- Banking
- Large
Lancaster, USA
Fulton Bank used Reltio Data Cloud to modernize its data management. The bank gained a 360-degree view of customers and... real-time entity resolution. Reltio enabled secure authentication for call center interactions and improved data quality. Integration with both modern and legacy systems was seamless. These changes helped Fulton Bank boost customer loyalty and drive growth.
First Tech Federal Credit Union used Reltio to unify member data from nine systems. They reduced duplicate records by 62%... and verified 92% of addresses for 2.1 million profiles. Teams now access accurate, current data for better member service and targeted marketing. Centralized consent management improved privacy compliance and trust. Fraud prevention is easier with more reliable identity resolution.
Pharmaceuticals Case Studies and Customer Success Stories with Reltio
AbbVie
- Pharmaceuticals
- Very Large
North Chicago, USA
AbbVie replaced legacy MDM systems with Reltio’s cloud-native SaaS. Users gained faster, more reliable access to trusted data. Merging records... now takes minutes, not an hour. The new platform supports large acquisitions like Allergan. AbbVie integrated CRMs, data lakes, and Snowflake with Reltio. Improved data governance increased user trust and regulatory compliance.
AstraZeneca replaced 67 legacy MDM systems with 3 Reltio instances. This move saved £3.6 million each year in infrastructure and... management costs. Sales reps saw a 10X boost in productivity. The company integrated Reltio with Adobe marketing and Veeva CRM. Centralized consent management improved compliance and customer experience. AstraZeneca went live with a patient master in just 14 weeks.
Construction Case Studies and Customer Success Stories with Reltio
Dodge Construction Network
- Construction
- Medium
Hamilton, USA
Dodge Construction Network unified over 20,000 data sources using Reltio. The company gained a 360-degree view of customers, contacts, projects,... and products. This improved data quality and helped Dodge bring new services to market faster. The partnership with Reltio and AWS set Dodge apart in the construction industry. Dodge now delivers better access to construction information for its clients.
Entertainment Case Studies and Customer Success Stories with Reltio
Warner Bros
- Entertainment
- Very Large
Burbank, USA
Reltio helped Warner Bros unify complex data across 140 countries. The company faced challenges with data silos, duplicate records, and... compliance in a global media ecosystem. Reltio provided a central data foundation, integrating with SAP and Salesforce. This enabled Warner Bros to manage content, IP, and talent data efficiently. The solution improved compliance, reduced duplication, and streamlined global operations.
Consumer Goods Case Studies and Customer Success Stories with Reltio
Shiseido
- Consumer Goods
- Large
Tokyo, Japan
Shiseido used the Reltio platform to shift from a product-centric to a member-centric approach. The company unified customer profiles and... tracked key beauty data like skin condition and color preferences. This helped Shiseido build a strong brand community and create direct, personalized relationships with customers. Unified, real-time customer data enabled more personalized services and increased brand loyalty. The transformation focused on strategic data investments to improve the consumer experience.
Other Industry Case Studies and Success Stories with Reltio
Schneider Electric
- Electrical/Energy/Manufacturing
- Very Large
Rueil-Malmaison, France
Schneider Electric replaced its home-grown master data management system with Reltio Connected Data Platform. This change helped their service and... support teams work faster and more accurately. They cut the time to create new organizations in their systems by about 50%. The company found several million dollars in new sales opportunities by fixing inactive customer records. They also saved hundreds of thousands of dollars each year in logistics by improving address accuracy and reducing shipping errors.
Republic Services
- Environmental Services
- Very Large
Phoenix, USA
Reltio helped Republic Services unify customer and contact data across seven systems. The company replaced its homegrown MDM to gain... a single view of customers and relationships. This enabled Republic Services to unlock $100M in cross-sell and upsell revenue. Data was deduplicated, enriched, and integrated with Salesforce and billing systems. The first phase of implementation was completed in seven months using prebuilt rules and best practices.
Eaton
- Electrical/Electronic Manufacturing
- Very Large
Cleveland, USA
Eaton unified customer data from over 90 ERPs using Reltio in just 6 weeks. This eliminated data silos and improved... visibility across 3,000+ apps. The solution reclaimed $14M+ in rebate leakage by identifying auto-approved rebates. Eaton built a trusted, AI-ready data foundation for analytics and operations. Teams now reuse governed data assets for pricing, analytics, and strategic decisions.
Reltio Connected Data Platform helped Radisson Hotel Group unify data from over 15 systems. The company improved operational efficiency and... increased revenue by streamlining hotel and B2B customer data. Data accuracy for B2B attributes rose from 65% to 95%. Teams now access trusted data in real time, supporting sales analytics and better customer experiences. Marketing can target guests more effectively, boosting loyalty and retention.
Reltio Data Cloud helped IHG Hotels & Resorts unify data for guests, businesses, and hotel owners. The cloud-native SaaS platform... improved data management and unification. IHG achieved its first value milestone in just 10 weeks. The solution offered enterprise-grade scalability and global data residency. Migration was easy and future-proofed their data infrastructure.
Reltio Data Cloud helped Kohler unify data from over 16 CRM and ERP systems. Kohler built 360-degree consumer views to... support global B2C growth. The company cut marketing campaign execution time by 80%. Kohler improved data trust with 25 data quality dashboards. This foundation supports AI and machine learning projects. Kohler values Reltio as a strategic partner for long-term technology planning.
Reltio helped Eaton unify customer data from over 90 ERPs in just 6 weeks. Eaton used Reltio to fix data... silos and reduce errors in rebate processing. The solution reclaimed $14M+ in rebate leakage and saved $10-14M yearly. Eaton now has faster decisions, better data quality, and a strong foundation for AI. Teams reuse trusted data across analytics, pricing, and operations.
Aviva implements Reltio Data Cloud solution to unify data
Aviva has implemented the Reltio Data Cloud solution to enhance data unification across its operations, improving data management and integration capabilities.
Fusable Leverages Reltio's Real-Time Intelligence Capabilities to Revolutionize Its Customer Data Solutions
Fusable has implemented Reltio's Data Cloud to enhance its customer data solutions, achieving a unified view of product data and improving data quality. This collaboration allows... Fusable to manage complex data hierarchies and synchronize data in real-time, supporting its long-term strategy and expanding capabilities in data governance.
