Relenta Overview

Relenta is an email based Customer Interaction Management (CIM) software enabling small businesses with the tools for managing customer relationships with a large number of customers within a short time, thus ensuring better customer experience and enhanced business performance.

Relenta CIM features include Email based Contact management with personalised email templates, enabling real-time 360 degree view of customer relationships, lead management, automatically recorded conversations and more. Its Sales and Marketing Automation function supports email campaigns, deals management and email tracking.

The software features also include automated customer service processes such as shared inbox, personalised email templates, task delegation and more. The “Get-things-done” workflow enables better task and email management. The shared inbox enables better collaboration with team involvement in decision making.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Relenta solved their CRM needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Relenta.

Other priorities:

  • Grow Market Share
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Contact List Management , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Relenta.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Contact List Management with E-Mail

4.97/5

Read Reviews (53)

"...What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective...." Peer review by Rod L., President, Financial Services
contacts history

4.74/5

Read Reviews (9)

tracking contacts

4.15/5

Read Reviews (2)

creating contact list

4.15/5

Read Reviews (2)

Communication Management with E-Mail

4.93/5

Read Reviews (29)

"...All the functionality needed to manage client interaction and communication without needed system administrator to run the suite...." Peer review by Anonymous Reviewer, Financial Services
sending & publishing communications

4.82/5

Read Reviews (13)

tracking & monitoring communications

4.66/5

Read Reviews (7)

Engagement Management with E-Mail

4.90/5

Read Reviews (23)

"...So helpful in managing jobs and customer interactions...." Peer review by Martha C, Account Executive
engaging and following up

4.83/5

Read Reviews (14)

PEER EXPERIENCES
Contact List Management with E-Mail

4.97/5

Read Reviews (53)

"...What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective...." Peer review by Rod L., President, Financial Services
contacts history

4.97/5

Read Reviews (9)

tracking contacts

4.97/5

Read Reviews (2)

creating contact list

4.97/5

Read Reviews (2)

Communication Management with E-Mail

4.93/5

Read Reviews (29)

"...All the functionality needed to manage client interaction and communication without needed system administrator to run the suite...." Peer review by Anonymous Reviewer, Financial Services
sending & publishing communications

4.93/5

Read Reviews (13)

tracking & monitoring communications

4.93/5

Read Reviews (7)

Engagement Management with E-Mail

4.90/5

Read Reviews (23)

"...So helpful in managing jobs and customer interactions...." Peer review by Martha C, Account Executive
engaging and following up

4.90/5

Read Reviews (14)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 432 insights from peers and experts to help you assess how these Relenta use cases fit your CRM needs.

Popular Business Setting

for Relenta

Top Industries

  • Information Technology and Services
  • Financial Services
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Relenta to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Relenta

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.78/5

Read Reviews (29)
FEATURES RATINGS AND REVIEWS
Personalization

4.78/5

Read Reviews (29)

IT and Other Capabilities

for Relenta

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.81/5

Read Reviews (15)
Data Import

4.68/5

Read Reviews (26)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.81/5

Read Reviews (15)
Data Import

4.68/5

Read Reviews (26)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (74)
Email Support

4.69/5

Read Reviews (19)
Phone Support

4.58/5

Read Reviews (9)
Chat Support

4.03/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (74)
Email Support

4.69/5

Read Reviews (19)
Phone Support

4.58/5

Read Reviews (9)
Chat Support

4.03/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.82/5

Read Reviews (11)
Custom Reports

3.77/5

Read Reviews (23)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.82/5

Read Reviews (11)
Custom Reports

3.77/5

Read Reviews (23)

Software Failure Risk Guidance

?

for Relenta

Overall Risk Meter

Low Medium High

Top Failure Risks for Relenta

Vendor Profile Details

Company Name

Relenta

Company Website

https://www.relenta.com/

Year Founded

2004

HQ Location

Employees

1-10

Social

Financials

Private