One of the country's leading health payers
- Health, Wellness And Fitness
- Very Large
Relay helped a leading health payer boost member engagement and digital adoption. Only 12% of members knew where to go... for care before. Relay's secure engagement solution drove a 45% increase in contact rates with health coaches. Preventative tests and screenings rose by 11%. The switch rate from brand name to generic drugs increased by 20%. The company won an award for innovative patient education.
Banking Case Studies and Customer Success Stories with Relay Network
Citizens Bank
- Banking
- Large
Providence, USA
Relay’s mobile messaging solution helped Citizens Bank cut student loan application completion time by 40%. The bank struggled with high... drop-off rates and low engagement from millennials. Relay launched a mobile feed in 30 days, targeting this hard-to-reach group. Citizens Bank saw a 10% increase in completed loans and higher engagement. The project earned a Model Bank Award for digital banking transformation.
Telecommunications Case Studies and Customer Success Stories with Relay Network
Telecom
- Telecommunications
- Large
Relay helped a large telecom company simplify the cable home move process. Customers often called support during home moves, raising... call center costs. Relay's solution reduced inbound calls by 32%. Customer satisfaction improved by 37%. The telecom company saved money and made customers happier.
Automotive Case Studies and Customer Success Stories with Relay Network
AAA
- Automotive
- Very Large
Heathrow, USA
Relay helped AAA boost millennial membership renewals by 17%. Traditional outreach like mail and calls was not working. Relay delivered... proactive renewal messages to members’ mobile phones. This made it easier for millennials to renew. AAA also saw a 21% drop in credit card declines. The process became faster and simpler for both AAA and its members.
Pharmaceuticals Case Studies and Customer Success Stories with Relay Network
Maxor
- Pharmaceuticals
- Medium
Amarillo, USA
Relay's HIPAA-compliant patient engagement channel helped Maxor cut outbound calls by 50%. Maxor wanted to lower call costs and improve... patient engagement for refills and education. Relay delivered key information to patients, making refills 35% faster. Within two months, Maxor delivered 13,000 high-value patient experiences. Patients found lower-cost drugs and got better support.
Relay Payments expands : Circle K becomes third largest user
Relay Payments has expanded its customer base by signing a deal with Circle K, making it the third-largest user of its payment system. Circle K will... implement Relay Payments at approximately 500 truck-accessible locations, enhancing its payment options beyond traditional fuel cards. This expansion underscores Relay Payments' growth in the freight tech sector, offering a secure, app-based payment solution that mitigates fraud risks associated with fuel cards.
