Recollective Overview

Recollective's Guided Discovery Platform leverages the power of engaged communities to deliver deep qualitative research insights, enhanced by advanced AI. This platform is uniquely positioned to offer rapid insights, making it a valuable asset for brands, agencies, and educational institutions seeking strategic advantages. By combining community engagement with sophisticated research methods, Recollective enables organizations to extract actionable insights efficiently. The platform's AI capabilities streamline data analysis, providing a competitive edge in understanding consumer behavior and market trends. Trusted by organizations worldwide, Recollective stands out for its ability to transform qualitative data into strategic business intelligence.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contract Management, as the business use cases that they have been most satisfied with while using Recollective.

Other use cases:

  • Market Research
  • Collaboration
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Community Building
  • Knowledge Management
  • Content Publishing
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Recollective.

Recollective Use-Cases and Business Priorities: Customer Satisfaction Data

Recollective works with different mediums / channels such as Website. Video. and Chat.

Recollective's features include Feedback Surveys, Recording, Personalization, etc. and Recollective support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Recollective analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I used it for online communities and focus groups for market research...." Peer review by April Stanley, Research

Peer review evidence (same sources as the product rating summary)

"...Track participation and completion rates, automate follow-up notifications or quickly follow up manually...." Features
"...After reviewing some videos and getting some help from tech support, it was fairly easy to set up a project and use features during it...." Peer review by April Stanley, Research
"...We recently contracted with Recollective to run our thriving Digital Hives business because it offers best in class features like heatmapping, video and photo capture and editing, robust live chats, an amazing backend moderation, analytic, word cloud, video transcription, and storytelling suite of tools...." Peer review by Jennifer Adams, Research

Recollective, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Recollective powers innovative qualitative research projects and engaged communities. Insights are quickly unlocked to drive success.

Popular Business Setting

for Recollective

Top Industries

  • Research
  • Management Consulting
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Recollective is popular in Research, Management Consulting, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Recollective Customer wins, Customer success stories, Case studies

How efficiently Does Recollective manage your Engagement Management?

How does Recollective facilitate Helpdesk Management?

How does Recollective address your Contract Management Challenges?

What benefits does Recollective offer for Market Research?

Why is Recollective the best choice for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Recollective solved their Customer Feedback Management needs. Cuspera uses 592 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Royal Bank of Canada - Banking - Very Large

Toronto, Canada

Recollective helped Royal Bank of Canada gather feedback from clients and advisors. The platform enabled RBC to map the customer journey and co-create solutions for a key business line. RBC reduced d...elivery time for a final solution by 75% and cut costs. The team met their fiscal year budget deadline and avoided long delays. Advisors and clients both valued the chance to collaborate directly.

 

Michaels - Retail - Large

Irving, USA

Michaels used Recollective to run a 3-day online research community for a new in-store prototype. The team needed fast, targeted feedback from select customers across three stores. Recollective enabl...ed quick screening, onboarding, and data collection within a tight 10-day window. The platform let Michaels gather high-quality insights from 45 pre-screened participants. Real-time visibility and tailored questions improved the research process and results.

 

Microsoft - Computer Software - Very Large

Redmond, USA

Microsoft used Recollective’s AI-powered platform to bring qualitative research in-house. The team reduced time-to-insight by 80% compared to traditional agency-led research. They managed studies for... Copilot AI users and Xbox gamers, gathering feedback from over 130 participants in days. Real-time AI tools let Microsoft analyze data quickly and adjust research on the fly. Branded experiences increased participant engagement and delivered richer insights.

 

SH Residential - Construction - Medium

USA

SH Residential used Recollective to collect real-life homeowner stories with photos and videos. The platform's AI tools helped find hidden frustrations in daily home life. SH Residential redesigned l...aundry rooms and entryways based on these insights. The team made faster, more accurate design decisions. Customer satisfaction improved as a result of these changes.

 

Horowitz Research - Research - Small

Stamford, USA

Recollective helped Horowitz Research support a print publisher's rebranding. The publisher needed to reach younger, digital-first consumers. Horowitz used a long-term online community on Recollectiv...e to gather feedback and run monthly activities. Insights from the community led to a new website, a rebrand, and new digital tools. The publisher saved time and money by managing all research in one place.

 

Horowitz Research - Research - Small

Stamford, USA

Horowitz Research used Recollective to help a TV network improve a late-night show for Millennials. They gathered real-time feedback from viewers using interactive tools and an engaging online platfo...rm. The research team tested ideas and concepts quickly, making changes to the show week by week. The project kept Millennials highly engaged, with a 70-75% activity completion rate over six months. The client saw better feedback and continues to use this approach for other shows.

Frequently Asked Questions(FAQ)

for Recollective

What is Recollective?

Recollective is an online Research platform that powers online qualitative Research from anywhere in the world, enabling quick insights and project success. The software has been used in Research projects for Concept tests, Customer journeys, UX testing, Mobile applications and more.

Recollective’s features include onboarding process Recruit for uploading participants and taking them through a qualifying process and assigning registration URLs for participation in the project. The Design feature enables site customization with branding, selecting task types and tools for encouraging participants' collaboration.

The in-platform Messaging and Communication feature enables moderators to keep the participants engaged and communicate announcements. The Analytics and Reporting tools help in reviewing responses and bringing out the insights using interactive charts, word clouds and more.

What is Recollective used for?

Recollective is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Engagement Management, Helpdesk Management and Contract Management .

What are the top features of Recollective?

Feedback surveys, Recording and Personalization are some of the top features of Recollective.

Who uses Recollective?

Recollective is used by Research, Management Consulting and Education among other industries.

Where is Recollective located?

Recollective is headquartered at 283 Alexandre-Tache Blvd., Suite F3050, Gatineau, Quebec J9A 1L8, CA.
lightning

Peers used Recollective for engagement management and helpdesk management

Recollective Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.49/5

Read Reviews (44)
Custom Reports

3.57/5

Read Reviews (128)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.49/5

Read Reviews (44)
Custom Reports

3.57/5

Read Reviews (128)

Software Failure Risk Guidance

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for Recollective

Overall Risk Meter

Low Medium High

Top Failure Risks for Recollective

Recollective Inc Profile

Company Name

Recollective Inc

HQ Location

283 Alexandre-Tache Blvd., Suite F3050, Gatineau, Quebec J9A 1L8, CA

Employees

11-50

Social

Financials

PRIVATE