Real Estate Case Studies and Customer Success Stories with RealPage® Property Management software
Champlain Housing Trust
- Real Estate
- Medium
Burlington, USA
RealPage LOFT helped Champlain Housing Trust modernize its resident portal. The upgrade led to a 33% increase in online payment... adoption. Staff saved 1-2 hours per week on user management. Portfolio-wide communications improved. Resident engagement also increased across 90 properties.
Carter-Haston used RealPage Knock AI Leasing Agent to improve leasing operations across 60 multifamily properties. The AI solution enabled 24/7... communication via calls, texts, emails, and chat. Carter-Haston saw a 7% increase in answered calls and a 165% rise in completed CRM contact records. Tour bookings jumped by 211%. Each leasing agent saved 11 hours per month per property. The company converted more qualified leads and improved customer service.
A RealPage institutional client
- Real Estate
- Large
RealPage helped an institutional real estate client improve asset strategies using AI revenue management. The client piloted AI Revenue Management... on six Denver multifamily properties. They aimed to boost pricing strategies and asset performance. The study tracked revenue growth, retention, rent roll, and occupancy after the upgrade. The results showed better outcomes compared to previous methods.
Southeast apartment operator
- Real Estate
- Medium
USA
RealPage AI Revenue Management helped a Southeast apartment operator improve rent pricing and revenue for 20 properties. The operator replaced... manual pricing with AI-driven tools and data. In 12 months, they beat market revenue performance by 7%. The solution enabled faster, more confident pricing decisions. Occupancy and renewal conversion also improved.
RealPage Knock AI Leasing Agent helped Carter-Haston improve leasing efficiency for 60 multifamily properties. The AI-powered omnichannel solution increased answered... calls by 7%. Completed CRM contact records rose by 165%. Tour bookings jumped 211%. Each leasing agent saved 11 hours per month per property. Carter-Haston converted more qualified leads and improved customer service.
RealPage Knock CRM helped Stonemark manage over 60 properties across the Southeast and Midwest. The CRM gave Stonemark real-time data... and better reporting. Stonemark increased occupancy by 20% at some properties. Onboarding time for leasing agents dropped to less than two weeks. The solution improved communication with prospects and employees.
RealPage LOFT helped Champlain Housing Trust boost online payment adoption by 33%. The affordable housing provider improved resident engagement and... streamlined communications across 90 properties. Staff saved 1-2 hours per week on user management. The portal integrated with existing systems and made self-service easier for residents. Portfolio-wide communications also improved.
RealPage OneSite helped NE Property Management improve visibility into renewals, move-ins, move-outs, and reporting. The company used new features and... Advisory Services to streamline workflows. Staff received training and support, leading to more efficiency. The solution unlocked time-savings and better operational performance. NE Property Management manages 30 multifamily properties.
RealPage Knock CRM helped The Urban Loft Co. boost leasing lead capture by 20%. The company improved lease closing rates... by 10% for one building. The CRM solution saved about 15 hours per month by automating manual data entry. The Urban Loft Co. gained better visibility into leasing operations and reduced lost business. RealPage Knock CRM provided detailed analytics and streamlined prospect management.
RealPage Lumina AI Leasing Agent helped The Lynd Company improve leasing team efficiency. The AI solution provided 24/7 prospect engagement... and automated routine tasks. Staff could focus more on resident experiences. Integration with property management systems enabled centralized reporting and real-time communication. The Lynd Company reduced operational inefficiencies and improved team performance with this AI leasing technology.
OneSite property management software helped Barrett & Stokely save hours for 250 employees. The company reduced paper use by hundreds... of sheets each week. Staff can now access multiple products at once and view digital financial reports. The adoption process was smooth with help from a OneSite Solution Advisor. Barrett & Stokely saw major gains in employee efficiency and multitasking.
G5 and Knock CRM helped Dayrise Residential boost signed leases by 57% and occupancy by 24%. The company moved over... 40 community websites to G5 and integrated Knock CRM. This improved marketing visibility, renter engagement, and leasing results. SEO-optimized content and CRM integration gave full-funnel visibility. The marketing team worked smarter and prioritized high-intent renters. Dayrise Residential saw scalable growth in a competitive market.
Knock CRM helped Raintree Partners save over 3,500 staff hours each year. The company unified its front office operations and... automated tour scheduling. Now, 70% of tours are self-scheduled by prospects, improving show-up rates. Leasing staff spend less time on admin work and more on converting leads. The platform gives full visibility from first contact to renewal.
Maxus Properties used RealPage AI Leasing and AI Resident Agents to improve service for prospects and residents. The AI handled... 84% of leasing conversations and scheduled 545 tours. It resolved two-thirds of resident requests 24/7. On-site teams reported no negative feedback. Maxus expanded service hours and improved response speed without adding staff.
RealPage Identity Verification - Premium helped Summit Property Management cut fraud losses fast. Summit managed nearly 11,000 units and faced... rising fraud and bad debt with manual ID checks. After switching to IDV Premium, they automated verification and caught 15% of fraud at the start of leasing. Each prevented fraudster saved them $10,000–$15,000. The platform gave better risk scores and faster, data-driven leasing decisions.
RealPage revenue management helped a Southwest real estate portfolio outperform its submarket. Effective revenue contracted just 0.1%, beating the submarket's... 1.9% drop. Occupancy stayed strong at 92.1%. Renewal conversion averaged 52.7%, 3.6% higher than the submarket. The strategy limited concessions and adapted quickly to market changes.
RealPage helped AIRM manage revenue in a tough Southwest rental market in early 2024. New developments pushed rents down and... made it hard to keep units full. AIRM used a disciplined revenue management strategy to limit concessions and keep occupancy steady. Their effective revenue dropped only 0.1%, beating the submarket's 1.9% drop. Occupancy stayed at 92.1%, and renewal conversion averaged 52.7%, 3.6% higher than the submarket average.
Dayrise Residential migrated over 40 community websites to G5 and integrated Knock CRM. This led to a 57% increase in... signed leases and a 24% rise in occupancy. The new digital setup improved marketing visibility and renter engagement. SEO-optimized content and CRM integration gave full-funnel visibility. The marketing team could focus on high-intent renters and speed up leasing.
RealPage Knock CRM helped The Urban Loft Co. boost leasing lead capture by 20%. The company increased lease closing rates... by 10% for one building. It saved nearly 15 hours per month by automating manual data entry. The CRM gave better visibility into leasing operations and reduced lost business. The Urban Loft Co. expanded its market reach in Tennessee and Arkansas using this solution.
Stonemark used RealPage Knock CRM to manage over 60 properties across the Southeast and Midwest. The CRM gave Stonemark real-time... visibility into property and employee performance. Stonemark increased occupancy by 20% at some properties. The company also reduced onboarding time for leasing agents to under two weeks. Enhanced reporting and communication helped Stonemark make better decisions.
The Franklin Johnston Group
- Real Estate
- Medium
Virginia Beach, USA
The Franklin Johnston Group used RealPage OneSite Affordable to improve staff onboarding and compliance. They manage over 200 multifamily properties,... including affordable housing. The company needed faster onboarding and easier compliance management. OneSite Affordable provided user-friendly training, built-in compliance tools, and accurate reporting. A dedicated deployment team helped ensure a smooth rollout.
NE Property Management used RealPage OneSite to improve visibility into renewals, move-ins, move-outs, and reporting. The company streamlined workflows and... empowered staff with training and support. They unlocked time-savings and gained operational efficiencies. New features and advisory services helped drive these improvements. The result was better process management and increased staff effectiveness.
Rojan Investments used RealPage Commercial to support its business growth. The company needed a solution to manage its expanding real... estate portfolio. RealPage Commercial helped streamline property management and improve operational efficiency. This allowed Rojan Investments to adapt quickly and scale its operations. The case highlights benefits in real estate management and business process automation.
RealPage Budgeting helped Roscoe Property Management save time and money. The company used the budgeting software to improve financial planning.... The solution made budgeting faster and more accurate. Roscoe Property Management saw better efficiency in their operations. The software supported their property management needs. This led to cost savings and improved workflows.
RealPage Smart Water helped Camden cut water costs. Camden used smart water management to track usage and find leaks fast.... The solution improved efficiency and reduced waste. Camden saw real savings on utility bills. Smart water technology made property management easier for Camden.
OneSite property management software helped Barret Stokely achieve major efficiency gains. The solution improved property management processes. Barret Stokely saw... faster workflows and better decision-making. The software supported growth and streamlined operations. It delivered proven results for real estate management.
Greystar used RealPage submetering solutions to improve submeter health. The goal was to increase asset value. RealPage helped Greystar monitor... and manage utility usage. This led to better property performance. Greystar optimized operations and saw improved results.
RealPage helped Goldrich Kest improve expense management. Goldrich Kest used RealPage solutions to manage costs and streamline financial processes. The... company saw better control over spending and improved efficiency. RealPage provided tools for better vendor management and financial oversight. Goldrich Kest benefited from more accurate expense tracking and reporting.
Seldin Company used RealPage to improve purchasing power. The solution helped them manage spend and vendor relationships. They gained better... control over procurement. This led to more efficient operations. RealPage made it easier for Seldin Company to save money and streamline processes.
Large national multifamily property management company
- Real Estate
- Very Large
Knock CRM helped a large national multifamily property management company manage over 20,000 apartment communities. The company needed to respond... quickly to prospects and compete in dense markets. With Knock, staff reply fast and make strong first impressions. Mobile-friendly applications let prospects apply and track status from their phones. The solution improved prospect-to-resident conversions and boosted competitiveness.
Knock AI Voice from RealPage helps Ivy Residences never miss a call. The solution improves leasing and lead management. Ivy... Residences uses Knock AI Voice to answer every prospect call. This leads to better resident experience and more leasing opportunities. The technology supports property management and increases efficiency.
Magnolia PC uses RealPage to manage their real estate operations. RealPage helps them streamline property management tasks. The platform supports... leasing, resident experience, and financial management. Magnolia PC relies on RealPage for efficiency and better decision-making. The solution helps them grow and improve their business.
RealPage helped UDR reach its ESG goals. UDR used RealPage solutions to improve sustainability and efficiency. The company focused on... energy management and smart building technology. UDR achieved better environmental results with RealPage tools. The partnership supported UDR's real estate operations and ESG strategy.
Knock CRM by RealPage helped Western Wealth Communities improve team performance. The company used the solution to streamline leasing and... lead management. This led to better team results and more efficient operations. The case highlights benefits in property management and resident experience. RealPage's technology supported their business goals.
G5 digital marketing services helped Neighborly Ventures lease up a new property near Portland. The team reached 145% of their... move-in goal in 120 days. Their conversion rate hit 6.13%, more than double the industry average. Click-through rates rose by 138%. Fast digital marketing drove strong results for this real estate company.
The Lynd Company used RealPage Lumina AI Leasing Agent to improve leasing team efficiency. The AI handled 24/7 prospect engagement... and automated routine tasks. This let staff focus on resident experiences instead of manual follow-ups. The solution integrated with property management systems for centralized reporting and real-time communication. The Lynd Company reduced operational inefficiencies and improved team performance with this AI leasing technology.
Summit Property Management used RealPage Identity Verification Premium to fight rental application fraud. Before, they relied on manual checks and... faced rising fraud and bad debt. After switching, they automated ID checks and caught 15% of fraud at the start of leasing. They saved $10,000–$15,000 for each fraudster stopped. The platform gave them better risk visibility and faster decisions.
Knock CRM helped Raintree Partners save over 3,500 staff hours each year. The company unified its front office operations using... one platform. This change let 70% of prospects schedule tours themselves. Leasing staff now spend more time on important tasks, not admin work. The platform gives clear data from first contact to renewal. Raintree Partners improved leasing performance and decision-making with Knock CRM.
