PhoneTrack helped help! (Banco Bmg) track and analyze phone calls. The company increased monthly calls from 5,000 to 16,000 in one month, reaching a peak of 34,000 calls. PhoneTrack reduced the cost ...per call from R$27-40 to R$4. The platform improved sales team performance and helped recover missed calls. help! used call tracking and speech analytics to better understand customer journeys and optimize campaigns. The solution led to more leads and higher return on investment.
PhoneTrack helped Banco Daycoval improve phone service quality. The bank used Call Score to find and fix problems in customer calls. They also used PhoneTrack to recover missed calls. This led to 73,...130 recovered opportunities. The bank now returns over 90% of missed calls. These changes made customer service faster and better.
Phonetrack helped Agência Bossa Nova become more strategic for its clients. The agency used Phonetrack features like call tracking and return calls to improve results. Before Phonetrack, 20% of calls... were lost, but now 100% of calls are returned. The agency can now measure ROI better and make faster improvements for clients. Phonetrack is now included in all new projects at the agency.
PhoneTrack helped HubLocal improve local marketing results for thousands of companies. HubLocal used PhoneTrack's call tracking and call analytics to reduce missed phone opportunities. Before PhoneTr...ack, companies lost about 30% of phone leads. With PhoneTrack, this problem was eliminated. The solution increased revenue for HubLocal's clients by ensuring all calls were answered.
PhoneTrack helps Future Marketing track the source of leads for medical clients. The agency uses call tracking to record calls, audit conversations, and train client teams. This makes it easy to show... which campaigns work best. The team can spot mistakes in client service and fix them fast. Clients see better results and higher satisfaction with PhoneTrack.
Speech Analytics from PhoneTrack helped Certto Telecom improve call monitoring and agent performance. Certto used Call Tracking to find out which channels brought in leads. They then used Speech Anal...ytics to analyze calls daily, not just every six months. This led to better training, faster feedback, and a higher average ticket. Certto now has a ticket size above the market average and can quickly spot sales opportunities from calls.
Speech Analytics from PhoneTrack helped Ligga Telecom improve customer service. The company used to check only a few calls by hand. After using Speech Analytics, they could check all calls automatica...lly. In just 3 months, Ligga Telecom reduced complaints to consumer protection agencies by 30%. The team fixed problems faster and stopped repeat complaints. They also lowered call abandonment rates and made better decisions with real-time data.
PhoneTrack's call tracking platform helped Clínica iSaúde manage over 14,400 calls in one year. The clinic used PhoneTrack to return 100% of missed calls and recover more than 3,400 lost leads. Integ...rations with Google Analytics, Google Ads, and SMS improved marketing measurement and response times. The solution enabled call management even during phone outages, protecting revenue. Clínica iSaúde reports high satisfaction and strong results from using PhoneTrack since 2018.
PhoneTrack helped Grupo DVA analyze and manage phone calls. Grupo DVA used Call Tracking to return 100% of missed calls and improve customer service. They added a digital IVR to route calls and get i...nsights on call volume and peak times. Speech Analytics turned voice data into CRM records, saving time. The company now trains all staff on PhoneTrack, making it part of their culture. Grupo DVA saw a big drop in lost sales opportunities and better customer experience.
Phonetrack helped Grand Brasil, a large automotive dealership network, during the economic crisis caused by the pandemic. Grand Brasil used Phonetrack's call tracking and speech analytics to monitor ...voice channels and identify leads from online and offline media. With Phonetrack, Grand Brasil saw a 534.8% increase in tracked calls from sponsored channels and a 404.5% rise in high-quality calls. The cost per lead dropped by 59.53%. These results helped Grand Brasil improve customer experience and increase sales during a challenging time.
