Enterprise Queue Management System Software - Orchestra 7 Qmatic
Latest Product Updates and Feature Enhancements on Orchestra 7
End of Support Announcement for Business Intelligence Module in Qmatic Orchestra
Qmatic will end support for the Business Intelligence module in Qmatic Orchestra 6.X and 7.X by March 1, 2026. Clients are encouraged to transition to Data Connect, a BI API, or the Reports module fo...r continued support. The decision aims to streamline offerings and focus on core functionalities.
The rise of AI Voice Agents in Customer Service: Introducing Qmatic Aiva
Qmatic has launched Qmatic Aiva, an AI voice agent designed to enhance customer service by automating routine interactions. This enterprise-grade platform supports appointment bookings, real-time ava...ilability checks, and multilingual interactions, reducing call center workloads and improving efficiency. Qmatic Aiva aims to optimize customer journeys by allowing human staff to focus on complex tasks, thus creating a balanced service model.
Qmatic Launches Qmatic Aiva AI Voice Agent for Enterprise Customer Journeys
Qmatic has launched Qmatic Aiva, a multilingual AI voice agent designed to enhance customer service in enterprise environments. This solution integrates with Qmatic's platform to automate routine cal...ls, manage appointments, and handle FAQs, supporting over 30 languages. It aims to reduce wait times and operational workload while maintaining service quality across sectors like public services, healthcare, and retail.
Qmatic has launched Qmatic Aiva, a multilingual AI voice agent designed to enhance customer service in enterprise environments. It integrates with Qmatic's appointment booking and queue management pl...atform, automating routine calls and supporting over 30 languages. This innovation aims to reduce wait times and operational workload while allowing staff to focus on complex interactions. Qmatic Aiva is available globally through Qmatic and its partners.
Strategic Partnerships and Integrations of Orchestra 7
Qmatic Expands South Africa and Africa Presence Through Strategic Partnership with First Technology KwaZulu-Natal
Qmatic has partnered with First Technology KwaZulu-Natal to enhance its presence in South Africa and Africa. This strategic alliance aims to modernize customer journey management by integrating digit...al and in-person interactions, focusing on sectors like government, banking, healthcare, and retail. The partnership will leverage First Technology's expertise to deliver scalable, data-driven solutions, improving operational efficiency and customer satisfaction.
MW Service has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem
Qmatic has elevated MW Service from Reseller to Solution Partner within its Partner Ecosystem, recognizing their expertise in customer journey management in Austria. This upgrade provides MW Service ...with enhanced resources and supports Qmatic's mission to build a robust global partner network.
Qmatic Announces DOBIT as New Premier Solution Partner in Belgium and the Netherlands
Qmatic has announced a new partnership with DOBIT, designating them as a Premier Solution Partner in Belgium and the Netherlands. This collaboration aims to enhance Qmatic's presence in the Benelux r...egion by leveraging DOBIT's expertise in digital solutions, such as digital signage and interactive technology, to improve customer experiences.
Qmatic Announces Partnership with Prestop to Expand and Innovate Self-Service Kiosk Offerings
Qmatic has partnered with Prestop to enhance its self-service kiosk offerings. This collaboration introduces Qmatic-certified, Dutch-manufactured kiosks that are pre-installed with Qmatic software, s...upporting multiple operating systems. The kiosks are TAA and EAA/ADA compliant, customizable, and available globally. This partnership aims to deliver advanced queue management solutions across various sectors, including retail, healthcare, and government.
Qmatic has elevated Synapptica from Reseller to Solution Partner, recognizing their technical expertise and customer focus in Costa Rica. This upgrade allows Synapptica to independently design, deplo...y, and support Qmatic solutions, enhancing their role in the Qmatic Partner Ecosystem. The move aligns with Qmatic's strategy to strengthen its ecosystem with market-specialized partners.
Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market
Qmatic has partnered with eTermin GmbH to enhance its presence in Germany. eTermin will serve as a solution partner, offering Qmatic's queue and customer journey management solutions. This collaborat...ion aims to support German organizations in both public and private sectors by improving service efficiency and customer interactions through modern, scalable solutions.
Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market
Qmatic has partnered with eTermin GmbH to enhance its presence in Germany, offering advanced queue and customer journey management solutions. eTermin will serve as a solution partner, helping public ...and private sectors improve service efficiency and customer interactions. This collaboration aims to leverage eTermin's local expertise with Qmatic's global platform to modernize service delivery in Germany.
Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market - Airport Industry-News
Qmatic has partnered with eTermin to enhance its market presence in Germany. This collaboration aims to integrate Qmatic's queue management solutions with eTermin's scheduling platform, offering a co...mprehensive customer journey solution.
Leadership and Executive Team Updates at Orchestra 7
Qmatic Appoints Victor Appelqvist as Chief Financial Officer
Qmatic has appointed Victor Appelqvist as the new Chief Financial Officer, effective mid-November. He will succeed Carolina Dillner, who will transition to Business Control Director. Appelqvist bring...s significant experience in financial leadership from his previous roles at DevPort and KraftPowercon Group.
