OpenWeb: Product updates, Customer stories, and Insights | 2026 Cuspera

OpenWeb used Jigsaw’s Perspective API to test real-time feedback and nudges for reducing toxicity in online discussions. The study analyzed 400,000 comments from 50,000 users across sites like AOL, S...alon, and Newsweek. 34% of users who received a nudge edited their comments, with 54% making them permissible. The platform saw a 12.5% increase in civil and thoughtful comments. OpenWeb’s solution shows technology can improve online community moderation and engagement.
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OpenWeb’s AIDA helped a major high-volume publisher improve comment moderation. The publisher wanted to boost their in-house moderation team’s performance. They used AIDA, an AI-based tool, to cut ba...cklog and increase publish rates. The solution made moderation faster and easier. This led to better workflows for the publisher’s team.
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OpenWeb helped The Times, a leading British newspaper, boost community engagement and reader loyalty. The Times wanted to understand how readers felt about Brexit years after the event. Using OpenWeb..., they gained insights into audience conversations. This data shaped their editorial strategy and deepened engagement with their audience.
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OpenWeb helped a Comscore Top-20 publisher increase user registrations. The publisher used OpenWeb's community engagement solutions across all their websites and apps. As a result, 74% of all new reg...istered users now come from OpenWeb products. This shows strong impact on user conversion and community growth.
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OpenWeb helped a leading US entertainment publisher grow their active user base by 1500%. The publisher put their online conversation front and center using OpenWeb. This change encouraged more reade...rs to join the community. The result was a huge increase in active users. OpenWeb supports publishers with community, moderation, and monetization tools.
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OpenWeb helped a popular UK news publisher grow user registrations by 196%. The publisher saw a big increase in website traffic in 2020. They used OpenWeb to turn this traffic into long-term growth. ...OpenWeb supported the publisher in driving new user sign-ups. The case shows how OpenWeb can help publishers boost engagement and registrations.
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